Student Support
Welcome to WebAssign ! Get the help you need to successfully kick off your class – from accessing WebAssign to getting support throughout the term. And remember, we’re always a tweet or email away should you need any additional help!
Purchase and Access WebAssign
Get a personalized step-by-step tutorial for purchasing and accessing WebAssign on the Cengage Start Strong portal. To get started, select WebAssign , and your school’s Learning Management System, if you’re using one, and you’ll be provided guided instructions to help you register for your WebAssign course. Get Started.
Get to Know WebAssign
Watch a fellow student as she guides you through the Cengage student dashboard and shows you how to access your eTextbook, submit assignments, view grades and more.
Explore More WebAssign Features
Have a question? Read our FAQs to see if it has already been answered.
Student Online Help
Search our extensive online reference to get step-by-step instructions on how to do anything in WebAssign .
Cengage Unlimited
Cengage Unlimited is a student savings plan that offers you complete access to the entire Cengage eTextbook library, the FREE Cengage mobile app, and the option to rent hardcopy textbooks and more. If you also need access to Cengage online homework platforms like WebAssign , the $124.99 plan option is for you.
LockDown Browser
Some of your assignments may indicate that you must install and use the WebAssign LockDown Browser to complete the assignment.
Request a Refund
Change of plans? You can request a refund within 14 days of the online purchase date. Visit support.cengage.com , log in and select Refund and complete the prompts.
Real-Time System Status Quickly see if Cengage is experiencing technical difficulties. Visit Tech Check
Ask a Question
Find us on Social Media @CengageHelp
Note: Cengage Support cannot give extensions, extra submissions, change your score, or help you with the content of assignments. These issues should be addressed by your course instructor.
- WebAssign/Cengage
- Centennial Campus, 1791 Varsity Dr., Suite 200
- Terms of Use
- Our Partners
Subscribe to our Newsletter
Get the latest tips, news, and developments.
Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support .
IMAGES
VIDEO
COMMENTS
When you attempt to submit an assignment, WebAssign indicates that the assignment is past due, even though your clock indicates that it is not yet time for the assignment to be due.
When you attempt to submit an assignment, WebAssign indicates that the assignment is past due, even though your clock indicates that it is not yet time for the assignment to be due. Graphing Tool is Not Responding. The Clear All and No Solution buttons in the graphing tool do not work in Firefox. Characters that can't be graded.
Cannot Submit Assignment. When you attempt to submit an assignment, WebAssign indicates that the assignment is past due, even though your clock indicates that it is not yet time for the assignment to be due. Graphing Tool is Not Responding. The Clear All and No Solution buttons in the graphing tool do not work in Firefox.
Questions Submission Rule. If the Assignment Submission rule at the top of your assignment reads For this assignment, you submit answers by questions, the number of submissions for each question is counted independently. The number of submissions remaining changes only if you submit a new or changed answer. Entire Assignment Submission Rule.
If you still can’t find the answer you’re looking for, you can visit our step by step Getting Started resources or create a customer support case and a WebAssign team member will be in touch with you shortly. Cengage Unlimited. Account Setup. Purchasing & Access Codes. Blackboard. Canvas, Brightspace, Moodle or Sakai. Assignment Management.
If WebAssign is not responding or working correctly, you can check its status at techcheck.cengage.com. Was this helpful? thumb_up thumb_down. Customer support | Report question errors. © 2024 Cengage, Inc. (revised September 2024) Sometimes, WebAssign might not behave as expected.
Visit support.cengage.com, log in and select Refund and complete the prompts. Contact Us. Real-Time System Status. Quickly see if Cengage is experiencing technical difficulties. Visit Tech Check. Chat with Support or Create a Case. Get help with course registration, access codes, refunds/purchases, and technical issues. Ask a Question.
Reply. dishwasher2020. • 3 yr. ago. I have yet to do anything on Webassign that has not submitted properly. As long as you click "Submit" on your answers and that green check shows up, you should be fine. I do an extra "Submit" on the bottom of the page just to be sure. 1. Reply. true.
If WebAssign is not responding or working correctly, you can check its status at techcheck.cengage.com. Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error.
yakimawashington. • 2 yr. ago. Screenshot and document everything. Right before you submit each answer, take a screenshot of it filled out. After you submit it, take a screenshot of how it looks after the software messed with your input. I absolutely hated dealing with buggy hw software. That's just the worse. 2. Reply. Nickknack01. • 2 yr. ago.