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Bookstore Manager Resume Examples

Are you considering a career in bookstore management? If so, you’re likely in the process of writing a resume that will stand out to potential employers. Creating a resume that stands out can be a daunting task, but with the right guidance and examples, it can be a much simpler process. This guide will provide helpful tips and examples on how to write a resume for a bookstore manager position. By the end of this guide, you’ll be better prepared to write a winning resume that will get you hired.

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Bookstore Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly motivated and organized problem solver with 6 years of experience in retail and customer service management. Demonstrated success in managing and leading teams to consistently exceed sales targets and ensure customer satisfaction. Proven ability to apply business acumen to leverage technology to streamline processes and improve efficiency. Strong interpersonal and communication skills and a passion for giving customers the best possible experience.

Core Skills :

• Retail and Customer Service Management
• Leadership & Team Building
• Sales Analysis & Reporting
• Inventory Management & Procurement
• Business Acumen & Technology
• Interpersonal & Communication

Professional Experience :

• Bookstore Manager, XYZ Bookstore (2019- present)
• Organize and manage the daily operations of the store, including staffing, customer service, inventory control and sales.
• Lead, motivate and develop a team of retail associates to ensure efficient store operations and customer satisfaction.
• Analyze sales data and generate reports to monitor sales trends and adjust pricing strategies accordingly.
• Develop innovative strategies to increase store traffic and enhance customer experience.
• Retail Store Manager, ABC Bookstore (2013- 2019)
• Managed a team of 15 employees and ensured efficient and effective daily store operations.
• Successfully achieved sales goals by implementing strategies to increase foot traffic and drive sales.
• Ensured accuracy of inventory by closely monitoring ordering and inventory procedures.
• Provided timely and effective customer service to ensure customer satisfaction and loyalty.

Education :

• Bachelor of Science, Business Administration (2013)
• XYZ University, USA

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Bookstore Manager Resume with No Experience

Recent college graduate with a passion for books and customer service seeking a position as a Bookstore Manager. Possesses strong organizational, problem- solving and communication skills, and has a genuine enthusiasm for working with customers.

• Strong customer service and communication skills
• Strong organizational and problem- solving skills
• Proficiency in Microsoft Office Suite
• Knowledge of bookkeeping and accounting
• Proficient in using POS systems
• Detail- oriented and highly organized

Responsibilities

• Manage staff, including scheduling, providing feedback and training
• Ensure efficient operations of the bookstore
• Direct customer service and sales activities
• Stock shelves, shelves and displays and update inventory
• Maintain accurate records and accounting of all sales
• Handle customer inquiries, complaints and disputes
• Develop, implement and monitor marketing and promotional campaigns

Experience 0 Years

Level Junior

Education Bachelor’s

Bookstore Manager Resume with 2 Years of Experience

A dynamic and driven Bookstore Manager with two years of experience in managing a successful bookstore. Possessing a track record of providing exceptional customer service, managing customer relations and maintaining inventory. Proven skills in managing team members, delegating tasks and training new employees. Highly knowledgeable of marketing and promotions, with a commitment to actively participating in increasing business opportunities. Focused on creating a pleasant environment while maintaining the bookstore’s brand.

• Inventory Management
• Customer Service
• Team Management
• Employee Training
• Marketing & Promotions
• Communication

Responsibilities :

• Organized and managed stock levels and inventory, ensuring the store was well- stocked with a variety of products.
• Identified and addressed customer needs, providing friendly and professional customer service.
• Developed and maintained relationships with customers, ensuring repeat business and referrals.
• Maintained an organized and efficient store environment.
• Trained and managed team members, delegating tasks and ensuring team members worked together effectively.
• Developed marketing strategies and promotional campaigns to increase business opportunities.
• Communicated with all stakeholders, providing clear and concise information.

Experience 2+ Years

Bookstore Manager Resume with 5 Years of Experience

Experienced Bookstore Manager with 5+ years of professional experience overseeing the operations of various bookstores. Skilled in customer service, financial management, and inventory control. A highly organized and analytical professional with excellent communication and problem- solving skills.

• Customer service
• Financial management
• Inventory control
• Organizational skills
• Problem- solving skills
• Excellent written and verbal communication
• Manage the daily operations of the bookstore, including customer service, inventory control, and financials
• Train and supervise staff to ensure they are delivering excellent customer service
• Handle customer issues and inquiries in a timely and professional manner
• Maintain accurate inventory levels to ensure stock availability and minimize losses
• Develop and implement promotional campaigns to increase sales and customer loyalty
• Analyze financial data to identify areas of improvement and ensure cost- efficient operations
• Secure the safety and security of the bookstore and staff at all times
• Develop strategies to maximize profits and reduce costs
• Ensure compliance with all applicable laws and regulations

Experience 5+ Years

Level Senior

Bookstore Manager Resume with 7 Years of Experience

Highly motivated and experienced Bookstore Manager with 7 years of experience in managing the day- to- day operations of a bookstore. Proven ability to lead and motivate teams to achieve consistent and excellent performance. Possesses excellent organizational and communication skills, detailed- oriented, and able to prioritize tasks efficiently to maximize productivity. Committed to providing excellent customer service, creating a pleasant shopping experience, and meeting all financial objectives.

• Staff Management & Training
• Inventory & Financial Management
• Customer Service & Sales
• Merchandising & Display Strategies
• Problem- Solving & Decision Making
• Supervise and coordinate the daily operations of the bookstore.
• Responsible for recruiting, hiring, and training new staff.
• Ensure that all staff understand and adhere to company policies.
• Monitor and analyze store performance and create action plans to increase sales and profits.
• Responsible for purchasing products, setting prices, and maintaining inventory.
• Develop and implement merchandising and display strategies to enhance the visual presentation of products.
• Ensure that the store is clean and properly organized.
• Develop and implement promotional activities to drive sales.
• Manage the customer service desk and resolve customer complaints.
• Analyze customer feedback and provide recommendations to improve customer service.

Experience 7+ Years

Bookstore Manager Resume with 10 Years of Experience

I am an experienced Bookstore Manager with 10 years of experience in management and customer service. I have a proven ability to motivate and manage teams to ensure high performance and customer satisfaction. I also have a solid understanding of merchandising and inventory management, as well as a strong background in financial operations and accounting. My excellent organizational and communication skills have enabled me to develop and maintain strong and effective relationships with customers, vendors, and other stakeholders.

• Leadership and Team Management
• Financial Operations and Accounting
• Merchandising and Inventory Management
• Organizational Development
• Customer Service and Relationship Building
• Problem Solving and Decision Making
• Monitor store operations to ensure efficient and profitable business
• Develop strategies to increase sales, enhance store operations and improve customer service
• Manage the store’s budget and ensure financial objectives are met
• Manage the scheduling and training of the store staff
• Ensure store inventory is accurately maintained and ensure the store is adequately stocked
• Organize special events and promotions to attract customers
• Create reports to analyze store activity and performance
• Develop strong relationships with customers, vendors and other stakeholders
• Address customer complaints and resolve any disputes

Experience 10+ Years

Level Senior Manager

Education Master’s

Bookstore Manager Resume with 15 Years of Experience

A respected and experienced Bookstore Manager with 15 years of experience in managing various operations of the bookstore, such as creating and setting up book and magazine displays, ordering and restocking books, magazines, and other items, and coordinating staff and customer service. Possess the ability to maximize profits, drive store initiatives, and promote the store. Experienced in setting up and managing book clubs, events, and various promotions associated with the bookstore.

• Bookstore operations
• Staff management
• Stock inventory
• Merchandising
• Book promotions
• Budgeting and forecasting
• Loss prevention
• Developed and implemented marketing plans to promote the store and increase sales.
• Created displays to attract customers and showcase new items.
• Ensured accuracy of book and magazine orders, tracked and restocked merchandise, and maintained inventory records.
• Recruited and managed bookstore staff, coordinated their schedules, and trained them on bookstore operations.
• Resolved customer complaints and provided assistance in helping customers find what they were looking for.
• Developed and maintained relationships with publishers to negotiate discounts and promotions.
• Managed budgets and other financial records to track store performance.
• Ensured store compliance with all applicable laws and regulations.

Experience 15+ Years

Level Director

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What should be included in a Bookstore Manager resume?

A Bookstore Manager resume should include key qualifications and job experience that demonstrate the candidate’s ability to successfully manage a bookstore. Here is a list of what should be included in a Bookstore Manager resume:

• Professional summary that demonstrates the candidate’s management and customer service skills
• Education and training related to bookstore management
• Relevant job experience in managing bookstore operations
• Knowledge of book cataloging and inventory management
• Expertise in marketing and promotions
• Ability to handle customer inquiries and complaints
• Excellent organizational and time management skills
• Proficiency in using computer programs and software related to bookstore operations
• Ability to motivate and lead a team of store associates
• Excellent communication and interpersonal skills
• Ability to meet sales targets and goals
• Participation in community and industry events
• Flexible schedule and availability to work weekends and holidays

What is a good summary for a Bookstore Manager resume?

A good summary for a Bookstore Manager resume should highlight an individual’s experience in working with customers, managing staff, and overseeing operations. It should also emphasize strong organizational and interpersonal skills, as well as any technical qualifications that apply to the job. A good summary should also reflect the candidate’s enthusiasm for the job and their ability to handle the demanding duties of a Bookstore Manager. Furthermore, the summary should demonstrate excellent problem-solving skills and a commitment to providing excellent customer service. Lastly, the summary should include examples of how the candidate has previously excelled in the role.

What is a good objective for a Bookstore Manager resume?

A Bookstore Manager resume should include an objective that outlines the candidate’s qualifications and professional goals. Here are some objectives you can include in your Bookstore Manager resume:

• To utilize 10+ years of retail management experience to lead and develop a successful bookstore team
• To use my leadership experience to create a work environment that promotes customer service excellence, operational efficiency, and team collaboration
• To apply my expertise in inventory management and customer service to improve the overall performance and profitability of the bookstore
• To leverage my knowledge of the publishing industry to develop and implement strategies to maximize sales and profits
• To bring in innovative ideas to enhance the customer experience and increase customer loyalty
• To develop a team of highly motivated and customer-focused bookstore associates
• To implement cost-effective strategies to reduce expenses and optimize profits
• To collaborate with other departments to ensure the smooth running of daily operations and customer satisfaction

How do you list Bookstore Manager skills on a resume?

Bookstore managers have a wide variety of skills essential to running a successful book retailing business. Utilizing these skills on a resume can help demonstrate why you are the best candidate for the job. Here are some key skills to include when listing bookstore manager experience on your resume:

• Knowledge of accounting principles related to bookkeeping, including accounts payable and receivable
• Ability to evaluate and manage inventory levels
• Experience with customer service and providing excellent customer service
• Proficient in the use of computer software for book retailing, such as book inventory and sales tracking systems
• Strong organizational, communication and interpersonal skills
• Experience leading, training and developing staff
• Ability to create and maintain marketing strategies to promote the store and its products
• Proficiency in resolving customer complaints and disputes
• Comprehensive understanding of book publishing, rights, and contracts
• Ability to understand and interpret financial data, reports and trends
• Ability to develop and maintain relationships with publishers, vendors and customers

What skills should I put on my resume for Bookstore Manager?

When crafting your resume for a Bookstore Manager position, it is important to include the right skills to demonstrate your qualifications. Here are some skills that should be included on your resume:

• Customer Service: As a Bookstore Manager, you will be responsible for providing customers with a friendly and helpful shopping experience. Make sure to emphasize your excellent customer service skills.
• Knowledge of Inventory: A Bookstore Manager must have an understanding of the store’s inventory, including books, magazines, CDs, and other items.
• Management: As a Bookstore Manager, you will be managing the store’s operations, including staff, customer relations, and stock management. Be sure to highlight your ability to manage a team and organize operations.
• Marketing: A Bookstore Manager must be able to market the store to bring in customers. This includes creating promotional campaigns, developing relationships with vendors, and increasing store visibility.
• Financial Management: As a Bookstore Manager, you must be able to manage the store’s finances. This includes managing expenses, tracking sales, and creating budgets.
• Communication: A Bookstore Manager must be able to effectively communicate with customers and staff to ensure the store is running smoothly.

By including these skills on your resume, you can demonstrate to potential employers that you have the necessary qualifications for the role.

Key takeaways for an Bookstore Manager resume

A Bookstore Manager resume should showcase a candidate’s ability to lead a retail team, manage a successful inventory, and maximize customer satisfaction. The following key takeaways will help you create a strong and winning resume.

• Highlight your retail leadership experience. Make sure to emphasize your ability to manage a team of employees, maximize sales, and deliver excellent customer service. Include specific examples of ways in which you have successfully led and motivated your team.
• Demonstrate your knowledge of inventory management. Include your experience in working with vendors to order the right stock and setting up efficient stocking systems.
• Showcase your customer service skills. Highlight your ability to troubleshoot customer complaints and resolve customer problems. Include any awards or recognition you have received for customer service excellence.
• Emphasize your technical and computer skills. Most bookstores today use computerized systems to track sales, manage inventory, and process customer orders. Showcase your aptitude in working with such systems.
• Include any relevant certifications or licenses. Many states require bookstores to have permits or licenses in order to operate. Make sure to include any such certifications on your resume.

By following these key takeaways, you can make sure that your Bookstore Manager resume stands out from the competition. Make sure to showcase your leadership, technical, and customer service skills and emphasize any relevant certifications or licenses. With a strong, well-crafted resume, you can be sure to get the attention of potential employers.

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11 Retail Resume Examples - Here's What Works In 2024

Now that we’ve seen how essential the retail industry is, retail workers have never been so in demand. if you’re new to retail or looking for your next position, this guide has you covered with everything you need to know to write an effective resume, including sample templates for you to use..

Retail is a demanding and fast-paced industry. If you’re starting out in retail — or looking to move up the chain — you’ll need communication skills, great customer service, and the ability to solve problems on the fly. For those serious about the business, employers are also looking for people with business acumen, cultural awareness, and strong numeracy skills. While many retail jobs are part-time, there’s also an ongoing need for professional, full-time retail workers. You don’t need a specific background or experience to work in retail — soft skills, a good work ethic, and a professional, can-do attitude will get you a long way, especially in entry-level positions. In 2023 and beyond, look out for a growing shift toward online retail and eCommerce as well as emerging trends like machine learning, personalized shopping experiences, and influencer marketing. Technical skills, sales, marketing, and social media savvy will all land you ahead of the curve when it comes to retail positions in the near future.

Retail Resume Templates

Jump to a template:

• Retail Associate
• Retail Manager
• Retail Salesperson / Retail Salesman
• Retail Sales Manager
• Retail Pharmacist
• Store Manager

Jump to a resource:

• Keywords for Retail Resumes

Retail Resume Tips

• Action Verbs to Use
• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 11: Retail Associate Resume Example

Retail associates work in a variety of industries and environments. Typically, they are responsible for the management, sales, and day-to-day operations of a retail store. The retail associate has many tasks they will be responsible for on the average day, including interacting with customers, processing sales, organizing and cataloging inventory, cash and transaction management, upselling, store KPI monitoring and reporting, and more. A retail associate is a great entry-level opportunity for someone with the right skills. To be considered for this role, typically a high school diploma is required, but an associates degree can help you land this role with more ease. Hiring managers will look for someone with previous customer-facing experience, such as prior roles held as a clerk, store officer, or customer support representative. Ideal candidates for this role have superb customer service skills, strong organizational skills, and no issue multi-tasking.

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Tips to help you write your Retail Associate resume in 2024

   highlight your ability to connect with customers.

The retail associate is the face of the store and brand. For this reason, it’s important to show what a positive impact you can make on the store’s image. Your resume should highlight any experience you have creating a valuable customer experience, or any customer satisfaction ratings you personally helped improve at prior jobs.

   Showcase your experience using POS software and systems

Most retail stores use point of sale (POS) systems to complete sales and track revenue. It’s important that you understand how to operate a POS system to land this job. Any specific retail software or POS system(s) you are proficient in should be clearly outlined on your resume in the skills section.

Skills you can include on your Retail Associate resume

Template 2 of 11: retail associate resume example.

Retail associates are front-line sales assistants and the face of any retail store. As a retail associate, you’ll be working with customers as well as processing payments, cleaning, and handling stock. In many stores, you may be responsible for upselling and meeting sales goals, so make sure your resume highlights your soft skills as well as any previous sales or customer service experience.

   Title of resume contains retail keywords

Using the exact title of the job you’re applying for is an easy way to tailor your resume and get past ATS — particularly if you don’t have a lot of experience in a similar role. You can often find similar roles listed under different titles, like Retail Associate, Sales Associate, and Cashier, so make sure to include those keywords somewhere on your resume.

   Other projects and qualifications

Listing volunteer work, projects, and short courses is a great way to bulk up your resume — as long as they’re relevant! This is especially true for students and recent graduates, who might not otherwise have a lot of traditional work experience. But don’t just stuff your resume — stick to particularly prestigious awards and qualifications you’re likely to need on the job.

Template 3 of 11: Retail Manager Resume Example

As a retail manager, you’ll be responsible for the day-to-day running of a store — think balancing a budget, scheduling shifts, setting sales targets, and motivating a team. There are multiple routes to becoming a retail manager, including working your way up the ladder as a sales associate, transitioning from a management role in a different sector, or pursuing a degree in business or another field relevant to your industry.

Tips to help you write your Retail Manager resume in 2024

   shows growth in promotions through retail positions.

When hiring for a management position, recruiters want to see leadership and ambition, which often means steady career progression. If you’ve been promoted to a higher position, simply list both titles under the same company heading. Even without a title bump, you can show growth by listing increased responsibilities in your bullet point achievements.

   Bullet points feature strong action verbs which stress leadership skills

Leadership is a soft skill, which means you can’t simply list it in your skills section and move on. Instead, demonstrate it by leading with strong action verbs like “managed,” “directed,” and “oversaw.” Including clear metrics, like the size of the team you led, makes your achievements easy for a hiring manager to understand at a glance.

Skills you can include on your Retail Manager resume

Template 4 of 11: retail salesperson / retail salesman resume example.

Retail salespeople need a big dose of people skills alongside an awareness of sales and marketing strategies, business trends, and basic software and point of sale (POS) hardware. Retail salespeople need to demonstrate their ability to make a sale and may even work on commission, so make sure to emphasize the times you exceeded sales goals or provided excellent customer service.

Tips to help you write your Retail Salesperson / Retail Salesman resume in 2024

   numbers and metrics relevant to the retail job title.

When it comes to sales, numbers are key. In other words, quantify your achievements! “Exceeded sales goals” sounds okay, but “exceeded commission goals each week by at least 15%” makes the scope of your accomplishment much clearer. If you have numbers for the amount of revenue you generated, sales you processed, or promotions you upsold — use them.

   Good use of skills section to stress retail and client-facing skills

A longer list of skills isn’t always more impressive. Keep your skills section easy for hiring managers to digest by listing only the most relevant hard skills you possess. For retail sales, this means things like POS and operating systems and data entry software. Soft skills, like communication and customer service, should go in your bullet points where you can quantify them.

Skills you can include on your Retail Salesperson / Retail Salesman resume

Template 5 of 11: retail sales manager resume example.

A retail sales manager is someone who oversees the sales processes and operations for a retail store. Depending on the company, the retail sales manager may oversee just one location or several stores within a region. As a retail sales manager, you will be responsible for overseeing sales within the store, conducting loss prevention strategies, tracking key KPIs, training retail sales associates, and more. To become a retail sales manager, you’ll need a combination of relevant experience and skills. Typically, hiring managers will look for someone with a minimum of an associate’s degree, although adequate experience may substitute for a college education in some cases. It’s extremely important that candidates for this role have considerable client-facing, customer service, and sales experience. Prior roles held as a customer care representative or inside sales representative are preferable.

Tips to help you write your Retail Sales Manager resume in 2024

   showcase your prior experience training and managing junior employees.

To become a retail sales manager, it’s important to show hiring managers that you have leadership skills. The retail sales manager will be primarily responsible for leading employee training, development, and conflict resolution. As such, it’s important to highlight times where you have successfully managed or trained employees in the past.

   Highlight any experience you have interpreting sales data

Often, retail sales managers will be asked to track and interpret data about their store’s sales and customer activity. Highlight skills such as sales management, sales forecasting, and data entry on your resume will help you stand out for this role.

Skills you can include on your Retail Sales Manager resume

Template 6 of 11: retail sales manager resume example.

If you have experience in sales and customer service, and great organizational abilities, a role as a retail sales manager might be right for you. The retail sales manager oversees the daily operations of a retail store’s sales department. They typically manage the sales staff, set sales goals, monitor revenue, develop and maintain store budgets, track inventory levels, and train new sales staff. There are many ways to become a retail sales manager. A combination of education and relevant knowledge is ideal. A bachelor's degree in business is preferable for this role, though some organizations may overlook lacking education if the candidate has significant retail sales experience. It’s important that candidates for the role have previous sales experiences, such as prior roles held as retail sales specialists or business development representative. It’s also important that candidates demonstrate the desired skills, such as sales planning, budget planning, inventory management, and people management skills.

   Detail any prior experience improving a sales team’s productivity or morale

Retail sales jobs are often transient because they are popular roles among young people. Managing young salespeople is no easy task. The retail sales manager must be knowledgeable in creative techniques to engage and retain their staff - as such, it’s important to highlight the experience you have improving staff morale on your resume.

   Demonstrate your ability to implement sales strategies and incentives

As a retail sales manager, you will be tasked with implementing new strategies to boost sales and revenue. As such, it’s important to detail any experience you have creating and effectively executing new sales strategies or incentives on your resume.

Template 7 of 11: Retail Sales Manager Resume Example

Retail sales managers are on the front lines of sales, meaning they will be having more customer interactions than sales managers in other positions. This applicant shows that they have the ability to work with both customers and employees in a way that supports business sustainability.

   Emphasis on customer relationships

Businesses that are looking for retail sales managers are primarily looking for competent, friendly faces that will be able to handle any situation that arises for customers on the sales floor (or off of it). This applicant does that by referencing their focus on fostering “a positive customer experience”, attaining over 96 percent customer satisfaction with their team, and expanding the customer account base by 35 percent, to highlight a few instances. To demonstrate that you have an affinity for building and maintaining constructive customer relationships, you should aim to emphasize customer- or client-centered accomplishments at your past positions.

   Interpersonal skills are indicated through achievements

While all sales managers can be expected to have a degree of interpersonal skills, retail sales managers generally need to have the ability to keep both their customers and their employees happy. In this resume, the applicant includes several accomplishments that give the impression that they have a solid ability to work with others. As examples, they list how they were among the few who received a teaching fellowship at their university, as well as their work to develop a project that led to 85 percent employee retention. If you want to show hiring managers that you care for others in a way that elevates their performance, provide data points that support it.

Template 8 of 11: Retail Sales Manager Resume Example

Template 9 of 11: Retail Pharmacist Resume Example

A retail pharmacist is someone who approves, fills, and manages prescriptions. They may work at a privately owned pharmacy or for a corporate chain pharmacy. These professionals are responsible for receiving incoming scripts, filling them, ensuring medication is up to code, educating patients on their medication, and more. To land this role, you will need a relevant educational background. A degree in pharmacology or biology is most desirable. Moreover, you will need adequate internship experience and/or certifications to become a retail pharmacist. Apart from looking for the right education and technical skills, hiring managers will also be looking for someone who has customer-facing experience and strong organizational skills.

Tips to help you write your Retail Pharmacist resume in 2024

   research the qualifications needed to become a retail pharmacist in your region.

Different states will have differing requirements to become a retail pharmacist. Some states may require a high education degree or particular licensing. It’s important to research your state's educational requirements to become a retail pharmacist and ensure you meet the necessary qualifications.

   Highlight your knowledge of drug safety

Retail pharmacists have the important responsibility of informing the public about the drugs they are prescribed. On your resume, you should highlight your ability to identify drugs with potential for abuse or misuse and highlight any experience you have effectively explaining complex pharmaceutical topics to an array of audiences.

Skills you can include on your Retail Pharmacist resume

Template 10 of 11: retail pharmacist resume example.

Retail pharmacists work in a retail environment, rather than in a hospital or healthcare setting. As a retail pharmacist, you’ll be responsible for dispensing prescriptions, counselling patients and providing advice on health and medication, and managing your store. This might include managing other staff, monitoring inventory, and ensuring compliance with safety regulations, which means your resume needs to emphasize both hard and soft skills.

   Focused on retail pharmacy

When applying for a specialized position like pharmacy, it’s best to include only your most relevant experience on your resume. If you don’t have a long work history, it’s okay to include more general retail experience, but ideally, you should focus on your experience as a pharmacist or pharmacy technician. If your degree is more relevant than your experience, list your education first.

   Use a resume summary if appropriate

A resume summary isn’t just helpful for career changers — it can quickly contextualize your experience and highlight your top achievements. In your resume summary, include one or two of your most impressive accomplishments as well as a quick overview of the size of any teams you’ve led or the environments in which you’ve previously worked.

Template 11 of 11: Store Manager Resume Example

As a Store Manager, you're the backbone of a retail outlet - the linchpin holding everything together. From managing inventory to mentoring employees, your role is cross-functional and dynamic. Recently, companies are seeking store managers who are not just operations-savvy but also familiar with digital tools for inventory management and sales analytics. So, when you're crafting your resume, it's crucial that you not only highlight your past achievements but also illustrate your adaptability and potential for growth. More than just experience, your ability to lead and motivate a team towards meeting sales targets is highly valued. Include specifics about your leadership approach and the results it has yielded. Consider this a narrative of your professional journey; it's about your adaptability, leadership, and your command over retail fundamentals.

Tips to help you write your Store Manager resume in 2024

   showcase digital literacy.

In the modern retail space, digital tools are increasingly important. Add a section about your familiarity with inventory management software, POS systems, and other retail-specific digital tools. Show your willingness to learn and adapt to technological advances.

   Emphasize on leadership and team management

As a Store Manager, you're responsible for the team’s performance. Highlight instances where you've successfully managed a team, resolved conflicts, or improved staff performance. Metrics showing improved team performance under your leadership can make your resume stand out.

Skills you can include on your Store Manager resume

As a hiring manager who has worked with top retail companies like Walmart, Target, and Macy's, I've reviewed countless resumes for retail positions. The following tips will help you create a strong resume that stands out to recruiters and hiring managers in the retail industry.

   Highlight your customer service skills

Retail jobs heavily rely on excellent customer service skills. Make sure to emphasize your ability to interact with customers and provide top-notch service.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated this skill in your previous roles:

• Assisted an average of 50 customers per day, addressing their concerns and providing solutions
• Maintained a customer satisfaction rating of 95% based on feedback surveys
• Resolved customer complaints efficiently, resulting in a 20% increase in repeat customers

   Showcase your sales achievements

Retail employers value candidates who can drive sales and contribute to the company's bottom line. If you have sales experience, make sure to highlight your accomplishments using specific numbers and metrics.

• Consistently exceeded monthly sales targets by 15% on average
• Generated $50,000 in additional revenue through upselling and cross-selling techniques
• Ranked as the top sales associate for three consecutive quarters

Quantifying your achievements helps recruiters understand the impact you've made in your previous roles and how you can contribute to their organization.

   Include relevant retail skills

When listing your skills, focus on those that are most relevant to the retail industry. Some examples include:

• Point of Sale (POS) system proficiency
• Inventory management
• Visual merchandising
• Loss prevention
• Product knowledge

Avoid listing generic skills that don't specifically relate to retail, such as 'Microsoft Office' or 'teamwork'. Instead, prioritize skills that demonstrate your ability to succeed in a retail environment.

   Tailor your resume to the specific role

Retail positions can vary greatly, from sales associates to store managers. Make sure to tailor your resume to the specific role you're applying for.

For example, if you're applying for a visual merchandiser position, emphasize your experience in creating attractive displays and arranging products. On the other hand, if you're applying for a store manager role, focus on your leadership skills and ability to manage a team.

By customizing your resume for each role, you demonstrate to the hiring manager that you understand the specific requirements of the position and have the relevant skills and experience to excel in it.

   Demonstrate career progression

Hiring managers appreciate candidates who have shown growth and progression in their careers. If you've held multiple positions within the retail industry, highlight how you've taken on increasing levels of responsibility over time.

Sales Associate, ABC Retail (2018-2020) - Consistently met and exceeded sales targets - Provided excellent customer service, resulting in high customer satisfaction ratings Assistant Store Manager, ABC Retail (2020-Present) - Managed a team of 15 sales associates - Implemented new inventory management system, reducing stockouts by 30%

By showcasing your career progression, you demonstrate your ability to adapt, learn, and take on new challenges within the retail industry.

   Highlight relevant certifications and training

If you have completed any certifications or training programs relevant to the retail industry, make sure to include them on your resume. This can include:

• Customer service training
• Loss prevention certification
• Product knowledge training
• Sales techniques workshops

Including these certifications and training programs demonstrates your commitment to professional development and your dedication to excelling in your retail career.

Remember, only include certifications and training that are directly relevant to the retail industry and the specific role you're applying for. Avoid listing irrelevant or outdated certifications that don't add value to your application.

Writing Your Retail Resume: Section By Section

  header, 1. include your full name and contact details.

Your header should include your full name, phone number, and email address. Make sure your email address is professional - avoid using nicknames or numbers. You can also include a link to your LinkedIn profile if you have one.

Here's an example of a well-formatted header:

• 555-123-4567 | [email protected] | linkedin.com/in/johnsmith

Avoid cluttering your header with unnecessary details like:

• 123 Main St, Anytown USA 12345
• 555-123-4567 | [email protected] | johnsmith.com | @johnsmith | linkedin.com/in/johnsmith | facebook.com/johnsmith

2. Skip the full address

In the past, including your full mailing address was standard on resumes. However, in today's digital age, it's no longer necessary and takes up valuable space. Instead, just include your city and state if you're applying for local retail jobs.

For example:

John Smith Seattle, WA 555-123-4567 | [email protected]

Avoid including your full street address like this:

John Smith 123 Main St Seattle, WA 98101 555-123-4567 | [email protected]

3. Highlight your retail specialization

If you specialize in a particular area of retail, consider including it as a subtitle under your name. This quickly communicates your expertise to hiring managers. Some examples:

• John Smith Retail Manager | Fashion & Apparel
• Jane Doe Sales Associate | Consumer Electronics

However, avoid getting too specific or wordy with retail job titles, like:

• John Smith Retail Sales Supervisor and Visual Merchandising Coordinator
• Jane Doe Customer Service Representative specializing in Troubleshooting Technical Issues for eCommerce Retailers

  Summary

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not a must-have on your resume, it can be beneficial if you're changing careers, have extensive experience, or want to provide additional context not covered elsewhere in your resume. However, avoid using an objective statement, as it's outdated and focuses on what you want rather than what you can offer the employer.

When crafting your retail resume summary, focus on showcasing your skills, experience, and achievements that align with the job requirements. Use metrics and specific examples to illustrate your impact and value. Keep it concise and objective, avoiding buzzwords and soft skills.

To learn how to write an effective resume summary for your Retail resume, or figure out if you need one, please read Retail Resume Summary Examples , or Retail Resume Objective Examples .

1. Highlight your retail expertise

Emphasize your retail background and the specific areas where you excel. Consider including:

• Years of experience in the retail industry
• Types of stores or products you've worked with
• Key responsibilities and skills (e.g., customer service, sales, merchandising)

Example of a strong retail resume summary:

Accomplished retail professional with over 5 years of experience in high-end fashion boutiques. Skilled in delivering exceptional customer service, driving sales, and creating visually appealing product displays. Consistently exceeded sales targets by 20% and received multiple Employee of the Month awards.

2. Tailor your summary to the job

Customize your resume summary to the specific retail position you're applying for. Review the job description and identify the key requirements and skills the employer is looking for. Then, incorporate those elements into your summary.

For example, if you're applying for a retail management position, your summary might look like this:

Dynamic retail leader with 8+ years of experience managing high-volume stores. Proven track record of building and motivating teams, implementing effective sales strategies, and optimizing store operations. Increased annual revenue by 15% and improved customer satisfaction scores by 25%.

In contrast, a generic summary that fails to target the specific role might read:

Experienced retail professional seeking a challenging position in a fast-paced environment. Strong communication and organizational skills. Committed to delivering excellent customer service.

3. Showcase your unique value proposition

Use your resume summary to highlight what sets you apart from other candidates. Focus on your most impressive achievements, skills, or experiences that are relevant to the retail position.

For instance, if you have a track record of successfully training and mentoring new hires, you could mention:

• Trained and mentored 15+ new sales associates, resulting in a 95% retention rate and improved team performance

Or, if you have experience with visual merchandising and store displays, you might include:

• Created engaging product displays that increased foot traffic and sales by 10%

Avoid using generic or overused phrases that don't offer any unique value, such as:

• Team player with strong communication skills
• Detail-oriented and organized

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for your previous employers. In this section, we'll break down all the components that go into writing a strong work experience section for a retail resume, including how to select the right experiences to showcase, and how to write about them effectively.

1. Focus on your most relevant and recent retail experiences

When selecting which experiences to include on your retail resume, prioritize positions that are most relevant to the job you're applying for, and are within the last 10 years. If you're applying for a sales associate role, focus on previous retail sales positions.

Avoid listing every job you've ever had. Instead, curate your list intentionally:

• Sales Associate, ABC Clothing Retailer, 2019-2022
• Cashier, XYZ Department Store, 2018-2019

Older or less relevant positions, like a high school summer job or a non-retail position, can be left off. Keep your work experience focused on what matters most for the role at hand.

2. Use strong action verbs to describe your retail accomplishments

When writing about your retail experiences, start each bullet point with a strong action verb that showcases the skills you deployed. Instead of writing passive descriptions like:

• Responsible for assisting customers on the sales floor

Use powerful action verbs to make your contributions clear:

• Greeted customers and provided friendly, knowledgeable assistance in selecting products
• Managed cash register and processed up to $10K in transactions per shift

Other great verbs for retail: sold, merchandised, stocked, resolved (customer issues), operated (POS system). Show what you did, not just what you were responsible for.

3. Quantify your retail accomplishments with metrics

Numbers speak louder than words on a resume. Whenever possible, quantify your retail achievements to give hiring managers a concrete sense of your capabilities:

• Exceeded sales goals by 20% for 6 consecutive months
• Cross-sold an average of $50 in additional products per customer
• Managed up to 5 associates per shift in assistant manager role

Not every bullet needs a number, but aim to include at least 1-2 per position. If you don't have access to exact metrics, estimates are okay too. Even general numbers like "Assisted 50+ customers per day with product selection and recommendations" are impactful.

4. Highlight your career progression and promotions

Showing advancement and increasing responsibilities in your retail career is a great way to catch a hiring manager's eye. If you've been promoted, make that clear:

Sales Associate, ABC Retailer, 2018-2022 Promoted to Senior Sales Associate in 2020 Trained and mentored 5 new sales team members Served as point person for escalated customer service issues

If your job title didn't change but your role grew, you can still show that progression:

Cashier, XYZ Store, 2019-2022 Began as cashier and was cross-trained to assist in merchandising, inventory, and customer service Stepped up to open and close the store as needed

Showing you've earned additional responsibilities and skills tells potential employers you'll be an engaged, growth-oriented team member.

  Education

The education section of your resume is an important component, especially if you are a recent graduate or have limited work experience. When applying for retail jobs, it's essential to highlight your relevant educational background and any coursework or training that may be applicable to the role. Here are some tips to help you craft an effective education section for your retail resume.

1. List your education in reverse chronological order

Start with your most recent degree or educational program and work backwards. This format allows hiring managers to quickly identify your highest level of education and any recent accomplishments.

Here's an example of how to list your education in reverse chronological order:

• Bachelor of Science in Business Administration, ABC University, Graduated: May 2023
• Associate of Arts in Marketing, XYZ Community College, Graduated: May 2021

2. Include relevant coursework and projects

If you are a recent graduate or have completed courses that are directly applicable to the retail industry, consider including them in your education section. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the retail job you're applying for, such as:

• Retail Management
• Consumer Behavior
• Sales Techniques
• Visual Merchandising

3. Highlight relevant certifications and training

In addition to formal education, include any relevant certifications or training you have completed that may be valuable in a retail setting. This can include:

• Customer Service Certification
• Point of Sale (POS) System Training
• Loss Prevention Training
• Product Knowledge Workshops

These certifications and training programs demonstrate your commitment to professional development and can set you apart from other candidates.

4. Keep it concise for senior-level positions

If you are a senior-level professional with extensive work experience in the retail industry, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments and skills.

Here's an example of what not to do:

Bachelor of Arts in English Literature, XYZ University, Graduated: 1995 Relevant Coursework: Creative Writing, British Literature, American Literature, Poetry

Instead, keep it concise and focus on your degree and the institution:

Bachelor of Arts in English Literature, XYZ University

Action Verbs For Retail Resumes

Every retail position is public-facing to some degree, which means you should emphasize your ability to communicate, influence, and work as part of a team. If you want to highlight your business finesse, choose action verbs like Influenced, Promoted, and Recommended. If you’re aiming for a leadership position, action verbs like Motivated and Trained are ideal. For more ideas, check out our comprehensive list of resume action verbs . Leading with action verbs means your resume is focused on accomplishments, not duties — hiring managers are far more interested in knowing how many customers you successfully upsold than what areas of the store you cleaned. Remember that, at its core, retail is sales-oriented, which means that numbers are your friend. The more detailed you can be when listing your achievements, the more likely it is that your resume will wind up on the “yes” pile.

• Recommended

For more related action verbs, visit Sales Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Retail Resumes

Skills for retail resumes.

The skills you’ll want to list on your resume will depend on what type of retail you’re applying for — an experienced retail manager, for example, will need a very different skill set from an entry-level retail associate. In general, though, most retail jobs will call for a lot of soft skills — things like communication, problem solving, and customer service — that don’t belong on a skills list. Instead, highlight these skills through your bullet points, including metrics where you can to make the achievement more objective. You can list hard skills in the same way, or in a separate skills section. When it comes to hard skills, you’ll want to figure out which ones hiring managers are likely to be scanning for. Our list of top resume skills and keywords has analyzed over one million job descriptions to pull out the most relevant keywords recruiters and ATS are looking for.

• Store Management
• Merchandising
• Sales Management
• Retail Sales
• Marketing Strategy

Customer Service

• Inventory Management
• Business Planning
• Trend Analysis
• Business Development
• Customer Relationship Management (CRM)
• Business Strategy
• Sales Operations

How To Write Your Skills Section On a Retail Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Retail Resumes

This word cloud highlights the important keywords that appear on Retail job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other sales resumes.

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New Store Opening Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the new store opening job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Partnering with the regional Loss Prevention manager and trainer and Risk Management on high-profile cases
• Assist the leadership team to manage overall team performance & growth
• Ensure all theft deterrents are in good working condition and report any concerns to the Loss Prevention Manager
• Work with your department manager to ensure the department stays “runway ready” through stocking, re-merchandising and straightening throughout the day
• Manage overall team performance & growth
• Create & execute a strategy for effective store communications (team-based as well as one-on-one) to ensure that your staff is involved & updated
• Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
• Manage your store support schedule effectively with partnership of District Manager
• Be punctual at work and with deadlines of projects
• Ensure open lines of communication with store team and District Manager
• Demonstrate high ethical standards and diplomacy
• Support store compliance with all SEPHORA policies and procedures and demonstrates store safety expectations
• Be perceived as a leader and maintain objective and professional relationships with store teams, peers and supervisors
• Demonstrate and model on stage leadership standards
• Provides direction to, assists with training and leading part-time sales associates
• Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management
• Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean and inviting shopping environment
• Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis
• Monitors customer flow at front-end, provides POS training and uses POS knowledge to troubleshoot. Oversees customer service desk
• Provides support with visual presentation, signage and pricing
• Performs other duties as requested by supervision
• Ability to work towards weekly sales shop targets. Excellent product knowledge. Ability to maintain excellent housekeeping standards
• Ability to drive and develop sales; ability to interpret sales related data
• Excellent product knowledge
• Ability to provide excellent customers service
• Good team member, helpful, approachable and trustworthy
• Ability to set and achieve goals. Ability to multi-task in a fast-paced environment
• Ability to increase & maintain sales; ability to interpret sales related data
• Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices
• Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team
• Excellent proven retail operational skills & standards. Keen eye for attention to detail

15 New Store Opening resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, new store opening resume examples & samples.

• Provide a welcoming and safe shopping experience for customers by maintaining building security and general store safety
• Assess and assist in emergency situations, providing first aid when necessary
• Perform monitoring and surveillance activities via camera and floor observation
• Conduct investigations of theft situations and apprehend shoplifters after comprehensive monitoring and surveillance
• Perform daily, weekly and monthly audits to help with inventory control
• Schedule, conduct and/or participate in security awareness meetings and depositions
• High School diploma, or equivalent, preferred
• Previous experience in retail loss prevention preferred
• Strong investigative, decision making and problem-solving skills
• Ability to communicate clearly and professionally with customers and coworkers; ability to maintain professionalism in all situations
• Computer proficiency required; experience using monitoring and surveillance technologies a plus
• Must meet any local licensing requirements
• Make the customer experience quick, easy and fun — helping customers uncover the hidden treasures they’re looking for, providing a fast and efficient checkout, answering the phone, making sure the store is clean, clutter free and easy to shop
• Share your love of fashion —and a great bargain —with customers
• Tell customers all about upcoming events, our Nordstrom gift cards,
• Perform various cleaning duties, such as vacuuming, sweeping, dusting, cleaning mirrors and displays and wiping tables/desks
• Clean, detail and re-stock paper products in restrooms
• Remove and dispose of garbage and recycle items
• Properly use all cleaning products and equipment
• Ability to work independently while supporting a team environment
• Perform alterations/tailor fittings according to Nordstrom guidelines and service standards
• Complete alterations/tailoring according to Nordstrom guidelines and quality standards
• Organize workload and complete items by date promised
• Meet or exceed productivity targets
• Conduct all customer and coworker interactions with warmth and sincerity
• Follow through on customer needs in a timely manner
• Actively build and maintain product knowledge through an awareness of fit, style, construction and trends
• Educate customer and employees on proper fit, shop procedures and guidelines in a professional and friendly manner
• Previous experience in alterations/tailoring
• Understanding of safe and proper use of all equipment in the shop
• Basic math and written communication skills
• Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful restaurant — from budgeting and invoicing to scheduling and recruiting
• Lead the kitchen crew in preparing outstanding, hand-crafted food while following our tried and true recipes
• Train, motivate and develop the kitchen staff while also focusing on the business goals of process improvements, growth, efficiency, profitability and compliance with company procedures
• Make sure the kitchen sparkles and is always ready to pass the white glove test
• Timely markdown of merchandise as directed by division merchandisers. Reticketing as needed
• Insures execution of best practice initiatives
• Provides direction to and leads part-time sales floor associates
• Perform other duties as requested by supervision

NEW Store Opening Specialist Resume Examples & Samples

• Complete a comprehensive Manager in Training program that covers all the in’s and out’s of running a successful restaurant — from budgeting and invoicing to scheduling and recruiting
• Work with the chef to lead the kitchen crew in preparing outstanding, hand-crafted food while following our tried and true recipes
• Train, motivate and help develop the kitchen staff while also focusing on the business goals of process improvements, growth, efficiency, profitability and compliance with company procedures
• Complete a comprehensive Manager in Training program that covers all the in’s and out’s of running a successful restaurant – from budgeting and invoicing to scheduling and recruiting
• Hire, train, manage and motivate a crew of culinary pros to serve up the Nordstrom experience in a cup, on a plate and in a bowl
• Support the success of your restaurant by keeping the customers happy, complying with company procedures and keeping productivity up and costs down
• Be all about the team, partnering with the department manager to recruit, hire and train, as well as develop and motivate your employees. You’ll lead by example how to deliver amazing customer service every day
• Assist the department manager in creating a solid business plan that enables your team to work together to meet department,store and individual goals as well as maintain accurate inventory
• Collaborate with the department manager to ensure you have the merchandise your customers will love
• Share your knowledge and excitement about the latest product with your team and with customers when you’re selling on the floor
• Maximizes personal sales at all opportunities and provides a friendly and welcoming environment
• Communicates effectively with customers to determine needs
• Demonstrates ways to increase personal and store productivity
• Applies sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations
• Handles multiple customers and multiple purchases at fitting rooms by following all policies and procedures for fitting room service
• Ensures ease of customer shopping experience through visual presentation and overall store maintenance
• Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor changeovers
• Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Ralph Lauren product and customer profile
• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Accurately enters all information into register receives payments, issues change and credits processes credit cards and checks according to policy
• Being all about your team—from recruiting, hiring and training to developing and motivating them.You’ll lead by example how to set and exceed personal and company goals while emphasizing the importance of delivering amazing service every day
• Managing a comprehensive in-house facilities program, including maintenance and housekeeping services; floor, wall and ceiling repairs; painting/refinishing; and maintenance and/or minor repairs to the HVAC system, plumbing system, electrical fixtures and other building systems and equipment
• Being hands-on—conducting a daily store inspection and overseeing successful completion of scheduled work orders
• Ensuring standard programs, processes and procedures are followed through employee training
• Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful restaurant — from recruiting and scheduling to budgeting and invoicing
• Hire, train, manage and motivate a crew of culinary pros to serve up amazing customer service on a plate, in a cup and in a bowl
• Support the success of your restaurant by keeping our customers happy, implementing the store strategy, complying with company procedures and keeping productivity up and costs down

Management for New Store Opening Resume Examples & Samples

• Understands Charlotte Russe strategic initiatives and works closely with the District Manager to translate these into strategic goals and priorities for the year
• Cascades company communication and directives across the store ensuring company initiatives are consistently and efficiently executed
• Evaluates and manages store sales and payroll goals on a daily basis utilizing applicable reports and scheduling tools to ensure all goals/plans are achieved
• Partners with store management to create individual development plans consistent with the employee’s development needs and career aspirations
• Excellent written, verbal and presentation skills
• 4 year college degree or equivalent preferred

Store Management for New Store Opening Resume Examples & Samples

• Leads the team in all tasks related to maintain a neat, clean and organized store
• Effectively analyzes business critical reports and utilizes this information to problem solve
• Develops people strategy for store based on Charlotte Russe people goals. Work with store team to execute all parts of the strategy including hiring, new hire orientation, training and performance management
• Communicates and ensures compliance with all Charlotte Russe policies including, but not limited to, policies regarding meals and rest breaks, scheduling, timekeeping, overtime pay and payment for all time worked
• Strong analytical, problem-solving and project management skills
• Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful coffee bar — from recruiting and scheduling to budgeting and invoicing
• Hire, train, manage and motivate a crew of coffee pros to consistently serve up amazing customer service in every hand-crafted cup of coffee
• Support the success of your coffee bar by keeping our customers happy, implementing the store strategy, complying with company procedures and keeping productivity up and costs down
• Being all about your team—from recruiting, hiring and training to developing and motivating them. You’ll lead by example how to meet performance standards and goals while emphasizing the importance of delivering amazing service every day
• Assuming complete responsibility for building security and safety programs and systems
• Observing customer behavior for signs of theft and taking necessary actions
• Responding to, documenting and reporting all loss prevention incidents and emergency situations
• Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful coffee bar — from budgeting and invoicing to scheduling and recruiting
• Hire, train, manage and motivate a crew of specialty coffee pros to serve up the Nordstrom experience in every hand-crafted cup of coffee
• Support the success of your coffee bar by keeping the customers happy, complying with company procedures and keeping productivity up and costs down
• Deliver exceptional customer service by quickly and efficiently clearing restaurant tables
• Carry large loads of dishes to kitchen for washing
• Support other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance
• Have a high school diploma, or equivalent (preferred)
• Provide exceptional service by ensuring that food and beverage items are correctly delivered to customers
• Possess outstanding communication skills, and be a liaison between the front and back of the house
• Be knowledgeable and enthusiastic about the restaurant's menu and products
• Suggest additional items to customers, as appropriate
• Support other areas of the restaurant as requested, such as answering telephones and completing financial transactions
• Deliver exceptional service by greeting and serving customers
• Minimum of 1 year experience in food service/hospitality desired
• Previous bartending experience preferred
• Food handler's card and Alcohol permit may be required according to local and or state regulations. California Applicants: A California Food Handler Card is required for all foodservice employees who prepare, store or serve food at restaurants/coffee bars in California
• Educate customers on selecting accessories to complete their wardrobe
• Proven ability to set and achieve sales goals
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• Excellent communication and interpersonal skills
• Deliver exceptional customer service by greeting and seating customers quickly and professionally
• Assist with new employee training by positively reinforcing successful performance and offer assistance as needed
• Support other areas of the restaurant as requested, such as answering telephones, completing financial transactions, stock work, cleanup and documentation
• Strong math and written communication skills
• Deliver exceptional service by ensuring all dishes are spotlessly washed quickly and efficiently
• Support other areas of the restaurant as necessary, such as setup, cleanup, prep work, table bussing and equipment maintenance
• Task and detail oriented
• No previous dishwashing experience required
• Ability to work a flexible schedule based on department and store need
• Deliver exceptional customer service by preparing food items consistently and adhering to all recipe standards
• Maintain a safe working environment by using proper food handling skills and food safety guidelines
• Complete kitchen tasks such as line setup, food preparation, cleanup and breakdown
• Deliver exceptional customer service to all customers who walk through our doors
• Be knowledgeable and enthusiastic about coffee, tea and drink preparation and products
• Prepare and serve beverages and food items consistently by adhering to all recipe standards
• Assist with setup, cleanup, stock work and handling of food items
• Taste all drip coffee and espresso to ensure it meets Nordstrom standards
• Initiate service consultations by asking open-ended questions to learn the customer’s preferences and needs
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
• Consistently seek trend and product knowledge to act as an expert for the customer
• Build and maintain strong vendor relationships to maximize business results
• Knowledgeable and enthusiastic about cosmetic trends
• Build relationships with customers by providing the best service possible and attending to their individual shopping needs—whether they need a last-minute handbag or want to invest in a new wardrobe
• Alert customer through our Personal Book system, email, Instagram, and Facebook about styles as they hit the floor and invite them to exclusive in-store events
• Share your knowledge and excitement about the latest trends
• Tell it like it is in the fitting room or in the chair, giving tactful, honest feedback and guidance to customers on style, trends and fit
• Help customers receive all the benefits and perks of shopping at Nordstrom by offering and opening Nordstrom RewardsTM accounts for them
• Be a great team player by doing your part to keep the department “runway ready,” including stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
• Being all about your team—from recruiting, hiring and training, to developing and motivating them. You’ll lead by example how to deliver amazing customer service every day while developing future leaders
• Using your broad knowledge of business skills to create a solid business plan that enables your team to work together to meet department, store and individual goals as well as maintain accurate inventory
• Partnering with the store manager and district manager to ensure you have the merchandise your customers will love
• Ensuring the department merchandising and presentations standards are met through stocking, re-merchandising and straightening throughout the day
• Sharing your knowledge and excitement about the latest product with your team and customers while maintaining a regular floor presence
• Maintain the general safety of customers, employees and the store
• Perform monitoring and surveillance activities
• Conduct external and internal investigations
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training and education
• Maintain a high level of confidentiality
• Experience in proven investigative, loss prevention and security procedures preferred
• Strong decision making and problem-solving skills
• Computer proficiency, including use of monitoring and surveillance technologies
• Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
• Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner
• Train and educate employees on processes, tools and systems used
• Provide daily sales reporting and various updates to departments
• Switchboard or multi-line telephone systems experience preferred
• High level of professionalism, accuracy and attention to detail
• Assist customers with sales, returns and other transactions
• Maintain an awareness of key fashion trends and product knowledge in order to assist customers with purchase decisions as necessary for all departments
• Open to working in various departments throughout the store
• Set and achieve personal and company sales goals while supporting the goals of the team
• Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
• Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchases, suggest new products and invite them to upcoming events
• Identify future opportunities to grow the Cosmetic business through events and promotions
• Build and maintain strong vendor relationships to maintain product knowledge in each Cosmetic brand to identify key focuses and products
• Consistently seek trends and product knowledge and reinforce proper application techniques to act as an expert for the customer
• Minimum 1 year of Beauty industry experience required
• Maintain a fashionable professional image and be a customer service role model
• Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking
• Provide expertise and honest confident feedback regarding merchandise style and fit
• Demonstrate leadership in your home based department while selling throughout the entire store
• Set and achieve personal daily, monthly, yearly and special event goals
• Develop an extensive personal clientele
• Superior selling skills
• Proven ability to develop extensive relationships with customers
• Perform various cleaning duties, such as vacuuming, sweeping, carpet shampooing, dusting, cleaning mirrors and pressure washing
• Clean, detail and re-stock paper products in restrooms, Café and E-bar areas
• Remove and dispose of waste and recycling items
• Proactively stock all needed supplies and equipment to support daily functions
• Perform light maintenance duties
• Maintain cleanliness and organization according to safety guidelines, including use of personal protective equipment
• Experience in operating cleaning equipment such as a commercial vacuum, automatic floor scrubber, carpet extractor or power washer a plus
• Ability to work a flexible retail work schedule based on department and store needs
• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
• Be familiar with the Nordstrom history
• Help the store meet its sales goals through promotion of Nordstrom products, services and events such as the Nordstrom RewardsTM program and gift cards
• Make deliveries to customers
• Posses knowledge of the cosmetics area in order to provide customers and employees with information and directions
• Support store operations by being a general store resource for customers and employees
• Ability to communicate clearly and professionally with coworkers and customers
• Ability to suggestive sell and connect customers to salespeople
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible work schedule based on department and store needs
• Diffuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Nordstrom or other retail experience
• Ability to prioritize multiple tasks in a fast paced environment
• Experience leading projects or initiatives a plus

Piercing Pagoda Fair-new Store Opening Resume Examples & Samples

• STORE MANAGER
• ASSISTANT STORE MANAGER
• KEY HOLDERS
• SALES ASSOCIATES
• Creating a solid business plan that enables your team to work together to maintain and achieve goals
• Assuming complete responsibility for building safety and security
• Responding to and reporting all store security and emergency situations
• Assisting employees with violence in the workplace incidents and participating in the store emergency response team, when necessary
• Developing a complete knowledge of and maintaining all security and fire alarm systems
• Partnering with the store manager and other department leaders to educate store employees about shrinkage awareness, conducting stock walks, and participating in shrinkage committee meetings
• Observing customer behavior for indicators of both internal and external theft, for example, fraudulent check or credit card activity, shoplifting, etc
• Coaching loss prevention employees to ensure they are meeting performance standards and expectations
• Reviewing and approving all reports to ensure that loss prevention incidents and cases are reported properly as well as documenting the review of detention room videotapes
• Training and educating employees on established processes in both loss prevention and facilities
• Collaborating with regional manager and other partners on all high profile detainments, DWA situations, and other LP related situations
• Effectively managing office and labor expenses
• Lending a helping hand around the store – set up special events, organize back rooms, relocate store fixtures and more
• Sort and hang merchandise into proper categories
• Remove all Nordstrom and Nordstrom Rack labels and tickets
• Price merchandise according to the price list
• Correctly mark merchandise to identify as Last Chance merchandise
• Write the proper size on the price ticket

New Store Opening Team Member Resume Examples & Samples

• Demonstrate a high level of professionalism and enthusiasm maintaining composure and SEPHORA values
• Act as a team player assisting other worlds when needed
• Function as productive member of the Leadership team demonstrating and modeling on stage leadership standards resulting in positive relationships
• Use good judgement in identifying critical needs of support
• Excellent communication, presentation, analytical and problem solving skills
• Proficient in the following store systems: MCS/Scan Guns, Eplanner, POS/MPOS/MPlus, Client Reservations, Client Tools, Dayforce
• Knowledge of Visual and Merchandising standards

New Store Opening Birmingham, Mailbox Resume Examples & Samples

• To assist the Shop Manager and ensure in their absence, that the shop has the correct levels of stock and that replenishment orders are placed, as required, in close liaison with the Retail Merchandising team
• Minimum educated to A level standard / GCSE grade C or above in English and Maths or equivalent, or high level of practical attainment. Advanced computer literacy in Excel and Word
• Excellent grasp of all retail standards & procedures. Computer literate in shop management systems
• Understanding of stock management
• Perform various cleaning duties, such as vacuuming, sweeping, mopping, dusting, cleaning mirrors and displays and wiping tables/desks
• Remove and dispose of garbage and recycling items
• Maintain cleanliness of employee lunchroom
• Strong attention to detail and customer service oriented
• Respond promptly to all store pages and in-store emergency situations, e.g., customer incidents, bomb threats, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations
• Demonstrate knowledge of the alarm panel and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down
• Identify indicators of internal theft by conducting investigations through stock walks, internal sweeps, register checks, employee owned good's (EOG). ect., utilize findings to help resolve and mitigate losses
• Maintain partnerships with target and non-target departments and support the Department Manager in resolving shrinkage
• Meet performance standards and goals while delivering amazing service every day
• Follow building security and safety programs and systems
• Observe customer behavior for signs of internal and external theft
• Detain persons for theft, fraudulent check or credit card activity, shoplifting, ect
• Document and report Loss Prevention incidents properly
• Have a high school diploma, or equivalent, preferred
• Take great pride and satisfaction in providing a safe and secure environment for customers and employees
• Thrive in a fast-paced environment thanks to your strong organization skills, follow-through and ability to juggle competing priorities
• Solid verbal, written and people skills; strong decision-making and problem solving skills; know your way around the Microsoft Office Suite
• Are all about accountability, accuracy, initiative and having a high level of ownership
• Embrace working a flexible schedule based on store needs
• Meet any local licensing requirements
• Provide a quick, friendly and efficient register checkout experience for our customers
• Invite each customer to open a Nordstrom credit account and/or purchase gift cards
• Maintain register/wrap desk area in a clean and organized manner
• Answer telephones and direct calls as needed
• High level of accuracy, attention to detail and able to manage multiple tasks in a fast-paced environment
• Welcome every customer to the store and department
• Listen and respond to customer needs
• Maintain an active awareness of the merchandise available in the department and store, be able to direct customers as needed
• Handle all customer concerns in a proactive, positive manner
• Assist at the point of sale as necessary
• Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked
• Provide a positive shopping experience for our customers
• Must enjoy working in a fast-paced and demanding work environment

Store Management Team-new Store Opening Resume Examples & Samples

• Minimum of one to three years of Retail Management experience, preferably in a retail clothing environment, or equivalent senior management experience
• Ability to communicate with customers and store personnel
• Aptitude with cash register and office computer

New Store Opening Cheshire Oaks Resume Examples & Samples

• To liaise and update the Area Manager regarding financial budgets and weekly reports relating to the shop, in the absence of the Shop Manager
• To ensure that the staff are given relevant product training throughout the year
• Previous proven Deputy or Assistant Manager experience in high fashion retail
• Proven practical people management skills
• Ability to manage shop during absence of the Shop Manager in every respect
• Proven track record in delivering excellent customer service
• Ability to increase & maintain sales; ability to interpret sales related data
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection / Loss Prevention Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Successfully complete all Asset Protection / Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law
• Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
• Responds to alarm conditions at assigned store
• Education/Experience: High School Diploma or equivalent. Some college is desirable. Completion of Store Detective Training program required upon assignment to position
• Physical Demands: This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment
• Other skills: Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment
• Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
• Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals
• Alert Sales Manager of needs and concerns of the business and staff
• Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
• A minimum of one year of previous selling experience required, preferably in Cosmetics
• Previous supervisory experience preferred
• Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products
• Able to use a calculator and calculate percentages and ratios
• Must be able to make change in American monetary units
• Superior organizational and time management skills
• Must be able to build relationships and influence others
• Must posses a strong sense of urgency and a thirst for knowledge
• Must be able to lead by example
• To maintain and increase sales throughout the year and achieve set financial targets
• To effectively manage all the shop staff, in close liaison with the Area Manager. With particular reference to recruitment, induction, training, discipline, appraisals and payroll
• To increase the shop customer base by actively pursuing new audience through networking in the city
• To maintain a high level of customer service at all times within the Shop
• To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Merchandise Team
• To ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Display Department
• Minimum educated to A level standard / Higher Grades plus GCSE grade C or above in English and Maths or equivalent, or high level of practical attainment. Advanced computer literacy in Excel and Word
• Previous proven Shop Manager experience in high fashion retail. Skilled at increasing Retail sales
• Proven practical man management skills/managed a team of a minimum of 10 people
• Proven track record in delivering excellent customer service. Motivational leadership skills
• Excellent proven retail operational skills & standards. Keen eye for attention to detail
• Previous experience conducting staff appraisals/dealing with staff issues effectively
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Detective is summoned
• Work on special assignments, investigations, and surveillance as directed
• Perform other duties as assigned
• High School Diploma or equivalent. Some college desirable
• Completion of Store Detective Training program is required upon assignment to position
• Effective written and verbal skills, ability to interpret instructional documents, such as safety rules, operating and maintenance instructions and procedure manuals
• Excellent verbal communication skills
• Ability to understand shortage calculations
• Must be able to operate cameras and other surveillance equipment
• Must be able to think an act clearly in stressful and hostile situations
• Should be comfortable with the use of computers and frequent us of RF equipment
• Proficiency in cashiering and operation of and mobile point of sale systems
• Handle all sales and returns courteously and professionally
• Offer to put purchase on customer’s Macy’s charge account
• Maintain a positive attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• Receive and unload new merchandise from truck
• Assist in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Recover shopping carts from parking lot as needed
• Maintain store cleanliness standards, including cash wrap, back office and restrooms as needed
• Effective written and verbal skills, ability to interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals
• Able to use calculator
• Self-starter, able to work independently and as part of a team
• Lead by example; train, guide and coach staff on styling, selling & service skills,driving them to create transformational customer experiences & exceed sales targets
• Assist the leadership team to create the customer journey in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
• Demonstrate a strong use of selling skills and an ability to drive personal sales, building store clientele
• Ensure visual merchandising and maintenance standards are met at all times
• Undergraduate degree (business or fashion related discipline a plus)
• 1-2 years of management experience in a luxury or service driven environment
• Prior experience as an AGM or Sales Lead a plus
• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience
• Demonstrate strong use of selling skills
• Ensure a high level of customer service through extensive product knowledge and product ownership
• Takeownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships
• 2-4 yrs. experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience
• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend
• Multilingual skills a plus
• Lead by example;train, guide and coach staff on selling & service skills,driving them to create transformational customer experiences & exceed sales targets
• Partner with the GM to create the transformational experience in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
• Undergraduate degree(business or fashion related discipline a plus)
• 3-5 years of management experiencein a luxury or service driven environment
• Prior experience as a GM or AGMa plus
• Monitor customer traffic entering and exiting the store
• Communicate all suspicious activity to the Asset Protection / Loss Prevention Department to prevent potential theft
• Responsible for reacting to alarm conditions at the doors should the EAS (Electronic Article Surveillance) system activate
• Provide strong customer service by ensuring that customers do not leave with an EAS tag on their purchases
• Monitor high shortage areas such as receiving and jewelry as needed
• May perform audit functions in high shortage areas
• Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
• Maintain a safe business environment
• Education/Experience: High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position
• Communication Skills: Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, procedure manuals
• Physical Demands: This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment
• Lead and motivate associates to meet and properly balance customer service and task goals
• Direct, assist in, and monitor merchandising tasks to include placement of merchandise to merchandising standards (zone-o-gram, directives and visual guidelines), stockroom maintenance and organization, and productive replenishment to the sales floor
• Direct, assist in, and monitor reverse logistics tasks to include use of correct RF Handheld applications, timely execution and processing of damages, non-congruent transfers, store initiated transfers, return to vendor and mark out of stock merchandise, and appropriate packing and shipping standards
• Meet and make a connection with customers; initiate service consultations by asking open-ended questions to learn the customers' preferences and buying/service needs
• Take initiative to present and sell merchandise in a professional and proficient manner through artistry, product demonstration focusing on the features and benefits of the product line
• Inspire the customer to buy, celebrate the purchase, and create a lasting positive impression of you, Macy's, and the purchase
• Drive sales by consistently traffic stopping and demonstrating exceptional Selling Skills, ensuring the customer is always the priority
• Develop new business and expand client base through customer “word of mouth” fostered by a positive shopping experience
• Communicate with Counter Manager and Sales Manager on ways to help drive the business
• Demonstrate commitment and ability to build customer relationships and loyalty through personal interaction and maintenance of a client file
• Communicate with the Cosmetic Counter Manager regarding stock needs, customer preferences, and special events
• Participate and utilize store and vendor training to elevate product knowledge and application techniques
• Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards
• Ensure merchandising and operational standards are upheld and in compliance with Macys Impulse Beauty expectations
• Attend and actively participate in vendor meetings, seminars, schools, and other product knowledge and business- driving opportunities
• Perform other customer facing duties as needed
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
• Completion of Store Detective Training program required upon assignment to position
• Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency
• Providing friendly, quality customer service to each Chipotle customer
• Working toward understanding and articulating Food With Integrity
• Have the ability to develop positive working relationships with all restaurant employees and work as part of a team by helping others as needed or requested
• Have the ability to speak clearly and listen attentively to guests and other employees
• Have the ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
• Be able to exhibit a cheerful and helpful attitude, and provide exceptional customer service
• Be able to adapt to changing customer volume levels with a sense of urgency
• Have the ability to demonstrate a complete understanding of the menu
• Be able to follow instructions for recipes and sanitation guidelines
• Have the ability to be cross-trained in all areas of the kitchen and line
• Have the ability to communicate in the primary language(s) of the work location
• Follows and ensure team follows Food Division Standards and Best Practices
• Responsible for daily operations
• Accountable for sales, expenses, and bottom-line profits
• Ensure team prepares and presents products following Food Division standards
• Follows Macy’s merchandising, product presentations and signing standards
• Monitor food quality by completing A.M. and P.M. Line Checks
• Demonstrate a positive role model for Magic Selling
• Effectively deal with multiple customers and communicate customer requests or concerns to other associates and manager on duty
• Support a strong working relationship with store management
• Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction
• Maintain role model standards in grooming, professional appearance and communications
• Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy
• Complete scheduling and weekly payroll to maximize associate productivity, labor cost control and customer satisfaction
• Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
• Assist in preparation and production of all menu items
• Assist in ordering and receiving food, beverage, dry and paper goods based budget and needs of the business
• Completes timely payment of invoices according to vendor contracts and Food Division Best Practices
• Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
• Education/Experience: No specific educational accomplishment is necessary. Three years of previous restaurant/hospitality and previous shift supervisory experience is required. Health department license or certification and/or alcohol certification as required by state or local requirement. Per state law, a Food Handler's certificate may be required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment
• Communication Skills: Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals. Excellent written and verbal communication skills. Ability to communicate in Spanish is preferred but not required
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to make change using American monetary units
• Reasoning Ability: Must be able to work independently with minimal supervision. Must be able to follow instructions
• Physical Demands: This position involves regular walking, standing, hearing and talking. May occasionally involve stooping, kneeling, or crouching. Must be able to move and/or lift at least 30 lbs. Involves close vision, color vision, depth perception, and focus adjustment
• Other skills: Strong leadership profile and must possess excellent customer service skills. Must be able to work effectively in a fast-paced environment. Must meet any state and or local age requirements for serving alcoholic beverages
• Work Hours: Ability to work a flexible schedule based on department and store/company needs
• Follows Food Division Standards and Best Practices
• Produce craveable food products in batches by following recipes or build sheets according to company standards
• Demonstrate a current working knowledge of all recipes
• Put away stock according to standards
• Follow food safety standards and maintain work area and equipment in accordance with Health Department standards
• Educate, sample, and serve customers food products
• Demonstrate MAGIC selling skills
• Follow station specific duties and responsibilities
• Open and close area following appropriate checklist, verifying completion with Manager on Duty prior to leaving the area
• Follow production guides, maintain stock levels and standards in product presentation
• Maintain personal hygiene and professional dress code to comply with company and Health Department standards
• Assist other associates to ensure all kitchen duties are completed and customer service standards are maintained
• Maintain a safe work area
• Assist with special events
• Education/Experience: No specific educational accomplishment is necessary. Previous restaurant/hospitality experience is preferred but not required. Health department license or certification and/or alcohol certification as required by state or local requirement. Per state law, a Food Handler's certificate may be required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment
• Other skills: Must possess excellent customer service skills. Must be able to work effectively in a fast-paced environment. Must meet any state and or local age requirements for serving alcoholic beverages
• Demonstrate working knowledge of menu
• Follow area specific steps of service, deliver food and beverages in a timely fashion
• Educate, sample, and serve customers craveable food products
• Produce and present freshly prepared products according to company and Health Department standards by following recipes or build sheets
• No specific educational accomplishment is necessary. Previous restaurant/hospitality experience is preferred but not required
• Health department license or certification and/or alcohol certification as required by state or local requirement
• Per state law, a Food Handler's certificate may be required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment
• Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals
• Ability to communicate in Spanish is preferred but not required
• Must be able to follow instructions
• Must possess excellent customer service skills
• Must be able to work effectively in a fast-paced environment
• Must meet any state and or local age requirements for serving alcoholic beverages
• Pull merchandise to set-up visual representations using the loan book to check merchandise into and out of departments
• Construct, paint, set-up, and install signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows
• Set-up and maintain fixtures using hand or power tools, such as saws, dykes, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives
• Maintain and present visual displays in a compelling and exciting manner in accordance with company directives
• Understand customer preferences and exercise judgment when deviating from company directives to appeal to specific customer base
• Alert Fragrance Counter Manager or Sales Manager of Cosmetics and Fragrances of inventory and other inaccuracies
• Ensure proper presentation, organization, storing, and replenishment of stock
• Participate in pre-selling and sales driving events to maximize sales
• Previous selling experience is required, preferably in fragrances
• Handle more difficult customer requests
• Develop extensive product knowledge by reading current vendor tags and pamphlets
• Attend additional training classes in order to communicate product benefits to the customer
• Be aware of back stock and fill as needed
• Be aware of current promotional events and sales
• Achieves sales goals while displaying prompt, courteous, knowledgeable and professional customer service
• Takes initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
• Proactively seeks complete and accurate information on the features and benefits of the product line
• Establishes and grows a personal trade file, per Company and Vendor standards
• Supports selling effort by maintaining department through good housekeeping procedures, including dusting, straightening, stock work, keeping a neat and organized work area
• Proactively seeks opportunities to recommend creative strategies which will impact the Store's overall business performance
• Prior sales experience, preferably in Cosmetics or Fragrance sales
• Goal-driven and the ability to multi-task
• Enthusiastic, friendly, positive energy
• Must enjoy working with people in a team environment
• Flexible with scheduling and available to work retail hours
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• No specific educational accomplishment is required
• Ability to read, write and interpret instructional documents such as reports and procedure manuals
• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
• Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed
• Demonstrate a high level of product knowledge of tabletop and home store merchandise
• Monitor sales and registration and is responsible for achieving registration/sales objectives
• Actively seek out guests and family members and assist with gift selections or purchases
• Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information
• Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions
• Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides
• Creates Registry awareness by participating in home store team meetings and training other associates
• Works with Sales Manager to coordinate special events
• Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders
• Ensure that Registry area standards are met
• Solicit couples and guests to open a Macy’s credit card and enroll in Registry Star Rewards
• Follow through with customer service issues
• Assist with tabletop or home store sales as needed
• Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant
• Able to use computer system/terminals to input registry information
• Excellent time management skills to effectively coordinate bridal registry program in the store

Now Hiring Managers for Our New Store Opening Resume Examples & Samples

• Supervising commercial, operation and sales teams in their department
• Confirming orders, taking calculated risk concerning upcoming collections based clientele and location
• Ensuring that merchandising and image meet company standards / Stock Management
• Organizing sales team and HR activities for the department
• Respecting and reinforcing LP and Health & Safety policies and procedures in the store
• Leading by example and offering the best customer service possible
• To effectively manage all the shop staff in close liaison with the Shop Manager and Area Manager with all matters relating to the staff within the shop, with particular reference to recruitment, induction, training, discipline and appraisals. To ensure that correct staffing levels are maintained at all times
• To maintain and increase sales throughout the year and achieve set financial & key performance targets
• To assist the Shop Manager and ensure in their absence, that the shop is always merchandised to the Company’s desired standard and that, with liaison with the Display & VM Department
• To be aware of the weekly shop sales targets and to actively work towards achieving these set financial targets
• To be a brand ambassador and to ensure a high level of customer service is maintained at all times
• To collect client data and enter onto the in-house system and leading the team to do so
• To meet and greet all clients and act as a brand ambassador representing Paul Smith Ltd
• To ensure that you receive and maintain a high level of product knowledge at all times and to consistently share this with your customers
• To take initiative to build upon the stores clientele book, emailing and keeping in contact with clients on a regular basis inviting to relevant events and keep them aware of any new products
• Maximising all sales at every opportunity to ensure you are meeting and exceeding your personal and store targets
• To ensure visual presentation, store maintenance and housekeeping is kept to the company's desired standard, both on and off the shop floor
• As a brand ambassador for Paul Smith Ltd, to maintain a good standard of appearance and to undertake to wear clothing allowance as provided by the company
• Confidently use technology in store such as store tablets to enhance the customer experience and till systems to efficiently process transactions and payments from client
• Any other related duties that are outlined from time to time by the Store Management team
• Minimum 3 GCSE passes, equivalent qualifications or practical attainment
• Previous experience in retail selling in luxury fashion stores
• Experienced in providing excellent customer service
• Ability to work towards weekly sales shop targets
• Ability to maintain excellent housekeeping standards
• To keep clients up to date with any Paul Smith activity; to ensure they are fully engaged with Paul Smith brand
• Maximising sales at every opportunity to ensure you are meeting and exceeding personal and store targets
• Minimum 3 GCSE passes or equivalent qualifications or practical attainment
• Previous experience in retail selling in luxury fashion stores and providing excellent customer service
• Fluent spoken language of Mandarin and English
• A generous Clothing Allowance
• Discretionary discount on PSL goods
• An annual leave entitlement of 28 days, inclusive of Bank Holidays increasing by one day per year up to a maximum of 33 days

Team Member New Store Opening Roseville Resume Examples & Samples

• Customer Experience
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service with a customer-first mentality
• Exhibit a strong focus on quality with an interest in learning more about coffee
• Be extremely reliable and punctual
• Enjoy working in a team-environment and building great relationships with their coworkers
• Have the ability to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance
• Perform various physical tasks during a work shift
• Possess the interest and ability to promote into the Barista position by passing all required certifications and trainings within three months of their start date

Related Job Titles

Top 17 Store Associate Resume Objective Examples

Updated July 16, 2023 14 min read

A resume objective for a store associate position is a short, targeted statement that summarizes your skills and experience as it relates to the job for which you are applying. It should be tailored to the specific position you are applying for and demonstrate why you are the ideal candidate. When writing an effective resume objective, focus on including relevant skills, experiences, and accomplishments that demonstrate how you can benefit the employer. For example, if you have previous customer service experience in a retail environment, emphasize this in your resume objective by stating: “Experienced customer service professional with 3 years of retail store experience seeking a Store Associate Position at ABC Company to utilize my expertise in customer relations and sales.” This statement conveys your qualifications for the role while demonstrating how your skills can benefit the employer.

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Top 17 Store Associate Resume Objective Samples

• To obtain a position as a Store Associate with ABC Company that will allow me to utilize my customer service and organizational skills.
• To secure a Store Associate position at ABC Company where I can contribute my knowledge of retail operations and sales strategies.
• Seeking an opportunity to join ABC Company as a Store Associate, bringing strong customer service skills and an eagerness to learn.
• To work as a Store Associate for ABC Company where I can apply my experience in retail operations, sales, and customer service.
• Looking for a challenging role as a Store Associate at ABC Company that will allow me to develop my skills in retail operations and customer relations.
• Aiming to join ABC Company as a Store Associate where I can use my excellent communication and problem-solving abilities.
• To be part of the team at ABC Company as a Store Associate, leveraging strong interpersonal skills and product knowledge.
• Motivated individual seeking an opportunity to work with ABC Company as a Store Associate, utilizing exceptional customer service skills.
• Applying for the position of Store Associate at ABC Company; offering superior organizational abilities and strong attention to detail.
• Desiring an entry-level position as a Store Associate with ABC Company that will enable me to gain valuable experience in retail operations.
• Seeking employment with ABC Company in the role of Store Associate; bringing enthusiasm and dedication to providing excellent customer service.
• Eager applicant looking for the chance to join the team at ABC Company as a Store Associate; offering expertise in merchandising and inventory management.
• Passionate individual applying for the position of Store Associate at ABC Company; equipped with excellent communication skills and an ability to multitask effectively.
• To acquire the role of Store Associate at ABC company that will enable me to employ my extensive knowledge of retail operations, sales strategies, and customer service techniques.
• Seeking employment with ABC company in the capacity of store associate; offering exceptional problem solving abilities, strong attention to detail, and excellent interpersonal skills.
• Applying for the post of store associate at ABC company; bringing enthusiasm for working with customers, familiarity with POS systems, and proficiency in inventory management tasks.
• Looking for an opportunity to work with ABC company as store associate; offering expertise in merchandising products, stocking shelves, cashier duties, and maintaining store appearance standards

How to Write a Store Associate Resume Objective

Writing a resume objective for a store associate position can be a difficult task, as it requires you to concisely summarize your skills and experience in one or two sentences. However, with the right approach, you can create an effective resume objective that will stand out to employers and help you land the job.

The first step is to identify what qualities make you the ideal candidate for the position. Think about what you bring to the table that other applicants may not have. Consider any relevant experience or skills, such as customer service expertise, sales knowledge, or inventory management abilities. Also reflect on how your individual strengths could benefit the company.

Once you’ve identified your key qualifications for the role, it’s time to craft your resume objective statement. Begin by stating your desired position (e.g., “Seeking a Store Associate role at ABC Company”). Then include a few sentences highlighting some of your most applicable skills and experiences (e.g., “Eager to leverage my 3 years of retail experience and strong customer service background to provide excellent customer service and boost sales at ABC Company”). Finally, end with a statement conveying your enthusiasm for the job (e.g., “Excited to join ABC Company and contribute to its success”).

By following these steps, you can create an engaging resume objective that will grab employers’ attention and show them why they should choose you over other candidates. Remember that this is just one part of your resume; don't forget to also include other sections such as work history and education that demonstrate why you are qualified for the store associate role!

Related : What does a Store Associate do?

Key Skills to Highlight in Your Store Associate Resume Objective

In the highly competitive retail industry, having a well-crafted resume is crucial for securing a Store Associate position. One of the critical parts of your resume is the objective statement, where you have an opportunity to highlight your key skills and qualifications. This section should be tailored to showcase abilities that align with the specific job requirements and demonstrate how you can add value to the company. In this section, we will discuss some key skills that can make your store associate resume objective more compelling and impactful to potential employers.

1. Inventory management

A store associate is often responsible for managing and maintaining the store's inventory. This involves tracking stock levels, handling merchandise deliveries, organizing products in storage areas, and restocking shelves. Proficiency in inventory management ensures that the store operates efficiently, avoids overstocking or understocking issues, and meets customer demand. Including this skill in a resume objective showcases the candidate's ability to effectively handle these responsibilities, contributing to the overall success of the store.

2. POS operation

Operating a Point of Sale (POS) system is a crucial skill for a Store Associate because it involves handling all transactions, including sales, returns, and exchanges. This skill shows that the candidate can efficiently process customer purchases and manage cash or card payments accurately. It also indicates their ability to handle customer service issues at the point of sale and manage inventory through the POS system. Including this skill in a resume objective demonstrates the candidate's proficiency in essential retail operations, contributing to store productivity and customer satisfaction.

3. Customer service

A store associate often serves as the first point of contact between the business and its customers. Excellent customer service skills are crucial to ensure a positive shopping experience for customers, which can lead to repeat business and good reviews. This skill is needed in a resume objective to show potential employers that the candidate has the ability to interact effectively with customers, handle complaints, and provide helpful information about products or services. It also demonstrates that the candidate can contribute to creating a welcoming and friendly store environment.

4. Merchandising

Merchandising is a crucial skill for a Store Associate because it involves the presentation, promotion, and selling of products in a retail setting. This skill is necessary to attract customers, drive sales and meet the store's financial goals. It also demonstrates an understanding of customer behavior and preferences. Including this skill in a resume objective shows potential employers that the candidate can contribute to creating an appealing shopping environment, manage inventory effectively and ultimately increase profitability.

5. Loss prevention

A store associate often handles valuable merchandise and is responsible for maintaining the store's inventory. The skill of loss prevention is crucial as it involves techniques and procedures to prevent theft and reduce shrinkage. This skill shows potential employers that the candidate understands the importance of safeguarding the store's assets, can identify potential risks, and take appropriate actions to prevent losses. It also demonstrates their ability to contribute to the store's profitability which can be a strong point in a resume objective.

6. Product knowledge

Having product knowledge as a skill is crucial for a store associate because it enables them to effectively assist customers in making purchasing decisions. This skill shows potential employers that the candidate can provide excellent customer service by answering questions, offering suggestions, and providing detailed information about the products. It also indicates that the candidate can help increase sales and enhance customer satisfaction by recommending suitable products based on customers' needs and preferences.

7. Time management

A store associate is often responsible for a wide range of tasks such as assisting customers, managing inventory, handling cash transactions, and maintaining store cleanliness. These tasks need to be completed in a timely and efficient manner to ensure smooth operation of the store. Thus, time management skills are crucial for a store associate to prioritize tasks, avoid procrastination, meet deadlines and provide excellent customer service. Including this skill in a resume objective shows potential employers that the candidate can effectively manage their work responsibilities and contribute positively to the store's operations.

8. Team collaboration

A store associate often works as part of a team to ensure the smooth operation of the store. This includes coordinating with other associates for tasks such as restocking shelves, assisting customers, handling transactions, and maintaining store cleanliness. Therefore, having strong team collaboration skills is essential for a store associate to effectively contribute to the team's goals and provide excellent customer service. Mentioning this skill in a resume objective can show potential employers that the candidate is capable of working well in a team environment and contributing positively to the overall performance of the store.

9. Sales techniques

A store associate is often the first point of contact for customers in a retail setting. They are responsible for assisting customers with their purchases, answering questions about products, and ensuring a positive shopping experience. Knowledge of sales techniques is crucial because it helps the associate to effectively sell products, meet store's sales goals, and increase customer satisfaction. It also demonstrates the ability to influence purchasing decisions and build strong relationships with customers. Including this skill in a resume objective shows potential employers that you have the necessary abilities to contribute to their sales team and overall business success.

10. Visual displays

A store associate is often responsible for creating and maintaining visual displays in a retail setting. These displays are crucial for attracting customers, showcasing products, and enhancing the overall shopping experience. Having this skill shows potential employers that the candidate can effectively contribute to the store's aesthetic appeal and sales potential. It also demonstrates creativity, attention to detail, and understanding of visual merchandising principles.

In conclusion, it is crucial to strategically highlight your key skills in your store associate resume objective. This not only sets you apart from other candidates but also gives potential employers a snapshot of what you bring to the table. Remember, your resume objective should be concise, compelling and tailored to the specific role you are applying for. By emphasizing your most relevant and strong skills, you increase your chances of catching the attention of hiring managers and securing an interview.

Related : Store Associate Skills: Definition and Examples

Common Mistakes When Writing a Store Associate Resume Objective

When writing a resume for a store associate position, it is important to include an objective statement that accurately reflects your skills and experience. Unfortunately, many job seekers make mistakes when constructing their resume objectives. The following essay will discuss the most common mistakes made when writing a store associate resume objective.

One of the most common mistakes made by job seekers is to write a generic objective statement that does not reflect their individual qualifications or career goals. Many people use the same generic language in their resumes, such as “seeking an opportunity to utilize my skills” or “looking for a challenging role in which I can grow and develop professionally”. While these statements may be true, they fail to demonstrate how your particular skills and experience make you the ideal candidate for this position. Instead of using generic language, focus on tailoring your objective statement to the specific store associate role you are applying for and highlight how your qualifications will benefit the employer.

Another common mistake is failing to include enough detail about your qualifications in the objective statement. If you are applying for a specific store associate position, make sure you mention relevant certifications or training that makes you stand out from other candidates. Additionally, be sure to mention any special skills or experiences related to customer service or sales that could help you succeed in this role. This will help employers understand why they should choose you over other applicants with similar qualifications.

Finally, many job seekers forget to mention what they hope to achieve through working as a store associate in their objective statement. Employers want to know that you have realistic goals and understand what it takes to succeed in this role. Therefore, make sure your objective statement outlines measurable goals such as increasing customer satisfaction scores or improving sales figures within a certain timeframe so employers can see that you are committed to achieving results if hired for this position.

In conclusion, there are several common mistakes made when writing a store associate resume objective. To ensure that your resume stands out from other applicants, avoid using generic language and provide detailed information about your qualifications and career goals related to this position. Additionally, don't forget to mention measurable objectives that demonstrate your commitment towards success if hired for this role.

Related : Store Associate Resume Examples

A right resume objective for a store associate would be to demonstrate customer service excellence while providing quality sales and support, whereas a wrong resume objective would be to gain access to company discounts.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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11 Cashier Resume Examples That Work in 2024

Best for professionals eager to make a mark

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• Cashier Resumes
• Food Industry Cashier Resumes

Writing Your Cashier Resume

• Entry-Level
• Senior-Level

As the face of a business and the last employee a customer sees before exiting, your role’s importance shouldn’t be minimized—this job done right can set the tone of a business’s internal environment and affect its overall success.

As a cashier, you’re organized, accountable, and have stellar people skills.

You shouldn’t also have to be great at  writing resumes  or making a cover letter to demonstrate that to a potential employer.

Nothing is worse than staring at a blank screen when building a resume from scratch or  updating your resume .

Hey, don’t sweat it though. We’ve got you covered! Our cashier resume samples are proven to work in 2024 , so they’re a great place to start.

Cashier Resume Sample

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Why this resume works

• Have you worked with people before? Then that’s highly relevant to a role as a cashier! Most experience can be made applicable.
• Additionally, when you can boast 10+ years of experience, you can consider including a  resume summary  to showcase your career and specializations.
• Did you exceed sales targets? By how much?
• Did you have great customer satisfaction scores? Mention them in numeric detail!

Customer Service Cashier Resume

• You’re essentially wooing the prospective employer with an indication of your potential and that you’re not just an average candidate but a proven expert capable of delivering desired results. Everlyn’s “Best Sales Associate” recognition at Best Buy serves as a great example here.

Gas Station Cashier Resume

• These two positions share common responsibilities and proficiencies, including customer service, handling money, processing transactions, inventory management, and sales, all of which could benefit your new role.

Cashier Customer Service Resume

• If you’re undergoing a career change, you should include a resume objective.
• If you can tailor your objective to the job you’re applying for, then go ahead and include it.
• Great ways to customize your objective is to pepper it with relevant keywords from the employer’s  job description  and also mention that target business by name.
• Successful cashiers need to have a commitment to customer service. Try to include how you’ve demonstrated strong customer skills in your previous roles. These can be interactions you’ve had on the phone, in person, or even over the internet.

Retail Cashier Resume

• This is a great way to include metrics on your retail cashier resume organically. Including your performance against these targets in your previous roles shows that you know the metrics that matter to retail managers.
• For example, saying that you “collaborated with 12 counselors” working as a camp counselor displays that you’re talented at working with others, and know how to communicate well. It’s a knockout punch if “collaboration” or “communication” were also mentioned as keywords in the job description.

Lead Cashier Resume

• When you’re applying for most jobs in the service industry, employers will appreciate some personality. Stylize your  resume template  with a bold color choice like hot pink or turquoise, as it demonstrates confidence and a light-heartedness that can be refreshing for hiring managers (and customers, too)!
• One of the best  resume tips  is to throw some knowledge around by using numbers on your resume. When you’re discussing the percent reduction in overhead expenses or the increase you’ve contributed to average customer purchase size, hiring managers will be left wondering if you’re free to start the same day.

Beginner Cashier Resume

• Volunteering to sell tickets for a fundraiser can serve as an excellent example of your ability to count money accurately and honestly—two important attributes in any cashier cover letter or resume.

Fast Food Cashier Resume

• Quantify your prior workloads on your fast food cashier resume to exemplify your ability to keep up at the register.

Grocery Store Cashier Resume

• For example, if the cashier position you’re applying to mentions that they want someone detail-oriented, then be sure to include that as one of the skills on your resume, so long as it genuinely describes you!
• The education section should take up minimal space on your grocery store cashier resume , especially as you gain more experience in your career. Why? Your work history tells the employer more about your recent, practical accomplishments and gives a glimpse of the value you can add to their business now.

Restaurant Cashier Resume

• When you’re applying for a more specialized role like a restaurant cashier position, your title should match the job title to which you’re applying. So if the position you’re applying to is “restaurant cashier,” that should be the title on your resume.
• Try to include bullet points with these topics on your restaurant cashier resume. If you find yourself muddling through these details, let our  free resume examples  light your way!

Food Cashier Resume

• If your resume looks so small that you’re thinking about upping the font size to 30-point, please stop. When the font is too large, it will be obvious that you had trouble filling the page. The key here is subtlety. 
• Try including a  resume objective , which both fills in some empty space and gives hiring managers a better sense of who you are.

Related resume guides

• Sales Associate
• Customer Service

Although there are different resume formats and templates, they all have certain components in common. Your cashier resume must be readable, logical, consistent, and complete. The best resumes include the following  resume formatting  elements:

• Reverse-chronological format, functional format, or combination/hybrid format
• Contact info and header
• ATS and readability

Reverse-chronological format, functional format, and combination/hybrid format

Now is the perfect time to level up your career. If you’re looking for a new job, there are several popular resume formats in 2024. You can use different formats to structure your resume content, including chronological, reverse-chronological, functional, combination, and hybrid. No matter the style you choose, a great resume will showcase your skills beyond a mere list of daily job duties.

Unsure which format is best for a cashier? Here’s more about the various resume formats to help you decide.

Resume formats for a cashier

• Reverse-chronological resume format: This format is the most popular choice for cashier resumes in 2024. You will begin with your most recent and relevant position and continue to list your experience in reverse-chronological order.
• Functional resume format: If you’re a recent graduate or have minimal professional experience, the functional resume format might interest you. A functional resume works for interns, volunteers, or if you have large gaps in your work history. With limited experience, you can show off your skill knowledge instead of official practice in your chosen field.
• Combination/hybrid resume format: With a combination/hybrid resume, you get the best of both worlds. Depending on your professional background, education, and achievements, the sections can be moved around to keep your most impressive accomplishments at the top.

So, what’s the best format for a cashier? It’s helpful to think about the stage of your career. If you have vast work experience, a reverse-chronological resume is most beneficial. However, if you’re fresh out of college, using a functional resume to showcase your education first could make sense. Meanwhile, gaining work or internship experience as you continue your education may lend itself to a combination format.

As a cashier, you likely perform many customer service duties, in addition to cash handling and conversation around product knowledge. There are, however, some careers where one format is preferred over the others. Because of the skills required to excel as a cashier, this profession is one of them.

Consequently, your most recent and relevant work experience must be visible for employers to see quickly. A reverse-chronological resume structure will prioritize the most recent information to help employers readily spot your value. The key is to place the bulk of what the hiring managers are looking for where it’s easiest for them to read.

Contact info and header for a cashier

Once you select the format for your cashier resume, it’s time to get started with your header and contact information. At the top of the page, you should include the following pertinent information:

• Job title (of the position for which you’re applying)
• Phone number
• Email address
• City and state 

You can also include your LinkedIn profile or GitHub, but this information is optional. 

Because employers will see your header first, pay special attention to font, font size, color, and page alignment. The font size you use for your name should be larger than text throughout the body of your resume and section headers, but not so large that it takes up the bulk of the page. When you add the right details, you get something simple yet striking: 

More creative and artistic positions have a bit more leeway regarding font style, but it’s recommended to go for something classic for a cashier position. Arial or Times New Roman are both good choices. If unsure about these details, take a look at some of our  resume examples , and use our free resume builder  to get started.

Applicant tracking systems (ATS)

If you haven’t searched for a job for a while or are new to the game, you may not know about Applicant Tracking Systems (ATS). ATS are search engines that approximately 90 percent of employers use to find the most qualified candidates for open positions.

Think of ATS like any other search engine. When a recruiter types in what they’re looking for in an employee, their search results will consist of resumes based upon what information resumes contain. Whether or not your cashier resume is on that list depends on including the right words when  writing your resume .

Keywords optimize your resume’s content to appear in the employer’s search results. For example, a cashier’s job description will probably mention customer service and payment processing. If your resume neglects to include that information throughout, it’s doubtful it will appear in the employer’s search results.

Your best bet at getting the most accurate keywords for ATS is from the job description itself. For example, if the job description mentions time-management skills as a requirement, be sure to showcase that as one of your skills (as long as that is an honest assessment).

Before you submit your resume to any position, check its content against the job description to see if you can snag a few keywords. Tailoring your resume’s keywords in this way will work to boost your chances of getting an interview.

Resume readability

Readability is a valuable part of resume writing. Be sure your cashier resume is well-structured and consistent. If one bullet has a period at its end, be sure the other bullets do as well. 

Remember the following to increase readability of your cashier resume

• Margins : Margins should never be less than half an inch. The ideal margin is one inch on all sides.
• Fonts : Any font you use should be easy to read. If your resume font isn’t clear, both the ATS and hiring manager may find it too difficult to read.
• Font sizes : The font must be large enough to read, which makes anything between 10-14 points acceptable.
• Header names : Use capitalization, and don’t get overly creative in determining how to label your headers as you don’t want to trick or confuse ATS software. 
• Skills : Optimize your resume with keywords, which are your soft skills and hard skills. Only include relevant information about your skills. Eliminate any filler if you want to provide prospective employers with a concise and effective resume.
• Logical order : Sticking to the reverse-chronological format will allow you to make an ATS-friendly resume. Start with your name and contact information before detailing your work experience, education, and skills.
• One page : The ideal length for any cashier resume is one page.

If you feel stuck or uneasy about this portion, we created our free resume builder and download  with you in mind. Our user-friendly and easy-to-use tool automatically customizes your resume for you, including pre-set page margins and adjustable font size.

How to Write Your Cashier Resume

Resume writing  is probably not on your bucket list. However, it doesn’t have to be a painful process. Using our tips and our  free resume maker  to craft your resume will help you easily create a winning resume with the following components:

• Resume objective/summary
• Work experience 
• Top cashier skills 
• Education and certifications
• Projects, interests, and hobbies
• A tailored-to-the-job resume
• Editing and proofreading

Should you write an objective or summary for your cashier resume?

The first thing hiring managers are likely to read after your name is your objective statement or professional summary. Your level of experience will determine which of the two you should include or if you should leave them out altogether.

Let’s take a look at which works best for your cashier resume. Here are some examples of how to write an objective and professional summary and also what not to do.

Cashier objective

An  objective statement  works well if you’re transitioning to a new career as a cashier or completing your education. Solid objective statements include a quick brief about who you are and what you hope to achieve by applying.  Stay away  from these objective statements, which are vague and, frankly, unprofessional:

• “I want a job as a cashier because I’m good with people. I check out customers every day and work hard to make them happy with their purchases. You should hire me because I’m a good cashier.”
• “To get a new job with more pay. Looking for a better schedule to work around school and child care. I’m a people person and get along well with everyone.”

Your objective statement should notate your skills, education, and experience while mentioning what you’re looking for in a clear, polite, and concise manner. As you can see, neither of the two previous examples achieves that goal. Instead, try this:

• “Meticulous, reliable psychology student with 2+ years of cashier experience. Highly focused on building rapport and relationships. Seeking a full-time cashier position with Trader Joe’s to utilize my fine-tuned customer service and people management skills.”
• “Organized and industrious high school graduate with relevant experience in concessions and volunteer capacities that ensured customer care. Eager for an opportunity to promote T4 Boba’s growth through considerate customer service and attention to detail.”

Cashier summary

If you have years of cashier experience, you may choose to include a professional summary that entails a quick overview of your expertise. When crafting your professional summary, summarize the most relevant information with subtle persuasion. Try to avoid writing a summary like the following examples:

• “Cashier for 10 years at Stan’s Grocery Store. Counted down the drawer at the end of each shift. Took money from customers. Helped customers find products. Resolved customer complaints and issued refunds.”
• “I’m a cashier at Frank’s Grocery Store, where I help customers pay for their purchases. Looking for a better job with more hours to pay for college courses.”

Instead of detailing a list of your duties, a professional summary should highlight what you’ve achieved and how it relates to the position you’re seeking. The following are much better examples of how to summarize your professional experience: 

• “Highly motivated cashier with an associate’s degree in general studies and 10+ years experience providing customers world-class service as noted by 20+ personal mentions on Google Reviews. Organized, reliable, and committed to solving problems to maximize customer satisfaction. Looking for an opportunity to apply my advanced skills with a trendy, upbeat business like Lush.”
• “Productive, resourceful cashier with 12 years of experience ensuring customers have positive experiences. Focused on customizing solutions while remaining calm throughout complex situations. Committed to serving clientele, coworkers, and Nordstrom Rack’s company standards with ethical, honest work, and communication.”

While an objective or summary can enhance your resume, it’s best to exclude it if it’s vague. Remember, you’ll want to update this section to customize it for each job to which you apply. If you’d rather not take the time to tailor it to each position, you’re better off leaving this section out. 

Cashier work experience

Listing your professional experience is the most important part of your resume. This is where you will list your relevant experience in reverse-chronological order, starting from the most recent job. Although it may be tempting to list every position you’ve ever held, it’s not necessary. Not only will you spend excess time completing this section, but a hiring manager is not likely to be interested in the babysitting position you had when you were a teenager.

Ideally, you should include no more than four positions to maintain the limit of one page and have your most relevant jobs. You can concisely explain career gaps without taking up unnecessary space. For example, you can state that you took time off work to focus on your education. It’s also suggested not to report work experience over a decade prior.

Writing your cashier experience bullet points

Sentence structure for bullet points doesn’t have to be complicated. Avoid using personal pronouns and maintain past tense when discussing previous positions. For a current job, it’s acceptable to write it in the past tense, but you can also keep it in the present tense. Punctuation is important, but periods are not mandatory in bullet points. However, if you do include periods for one bullet point, be sure to include them for all. No matter what, consistency is essential.

When crafting your bullet points, it’s important to do more than provide hiring managers with a list of your daily job duties. The following bullet points are prime examples of what  not  to do:

• Helped customers find products.
• Stocked beverages in the cooler by the cash register.
• Provided customer service.

Go beyond listing your responsibilities to demonstrate achievements and successes. Instead, work to show how you impacted your workplace. These examples should serve as a starting point for you: 

• Processed 65+ customer transactions per day, resulting in a 100% customer satisfaction score for secret shopping surveys.
• Performed thorough floor safety checks hourly, ensuring a clean store and clear aisles for customer safety following OSHA regulatory compliance.
• Collaborated with the store manager to create process improvements for checkout, reducing customer wait time by 3 minutes on average. 

Quantify your impact as a cashier

You may have noticed that some of the previous bullet points included numbers to help quantify your impact. Numbers help show your capacity as an employee as well as the result. Aim to have at least one quantifiable result for every two bullet points listed. You can quantify your impact by incorporating numbers like this:

• Worked closely with 5 teammates on completing monthly inventory counts accurately and before the deadline. 
• Reduced shrink by 25% by reporting suspected theft and unusual activity to the security team. 
• Assisted 3 department managers in replacing stock for end-caps to finish the task 2 days ahead of schedule.
• Created cash counting procedures to decrease process time, leading to 100% personal accuracy throughout tenure.
• Inspected merchandise for damage at check-out, resulting in 15% fewer returns in the shoe department.

Top cashier skills to include

Hard skills are learned after gaining experience or education; they’re directly related to your position. On the other hand, soft skills are more difficult to measure and are often transferable across careers. 

Your  resume skills section   doesn’t have to be a mystery. You’ll want to add a few applicable skills to your resume from the job description for ATS purposes. Think about the skills you possess, and look at job description ads for inspiration. 

Soft skills for a cashier may include:

• Time Management
• Problem-solving
• Analysis 
• People Management

Specific to a cashier, these hard skills will likely be necessary for the job:

• Cash Management
• Payment Processing
• Product Codes

Education and certifications required of a cashier

Although most cashier positions do not require college, it’s important to complete your education section with the most recent information concerning your position. If you have a college degree, listing your high school education is unnecessary. If you’ve completed any certifications, are currently a student, or have completed any college courses, be sure to list them in reverse-chronological order as well.

When should you add projects, interests, or hobbies to your cashier resume?

Projects, interests, and hobbies are not necessary for your cashier resume, particularly if you have sufficient experience, skills, and education. However, if you’ve been taking time away from your career for a while or need to fill up some space, you can include this information. Additionally, if you are a high school student, have been on an extended vacation, or if you’ve been volunteering for the past few years, adding relevant projects, interests, and hobbies can’t hurt and may even benefit you. Just be prepared to discuss how your projects, interests, or hobbies demonstrate your ability as a cashier in an interview. 

You can list projects under its “Projects” section, adding descriptive bullet points as you would with a job.  Resume hobbies and interests  aren’t quite as structured, and those can be listed briefly in a sidebar. Curious employers may be intrigued, so be ready to talk about applicable hobbies or interests in an interview. For example:

Tailor your cashier resume to each job

As you apply for various cashier positions, keep in mind that each job, though similar in many ways, will also be different. While one job needs you to cash out customers at a restaurant, another job may require cashier experience in a department store, a veterinary office, or even at the local gym. Rather than apply blindly to many places, carefully read each job description ad to tailor your cashier resume to that specific position. 

Be sure to customize your resume for each position throughout your professional summary, objective, and skills. When in doubt, check the job description for those keywords we keep talking about.

Edit and proofread your cashier resume

The final part of resume writing is to edit and proofread accordingly. Although this part should be easy, it is most overlooked. Check for grammar, spelling, punctuation, and consistency throughout, using our  free resume checker  for support. 

Go Get the Job

Our team of resume professionals wants you to succeed in your career as a cashier. Resume writing is only one part of the journey.

A quick recap for formatting and writing your cashier resume

• A winning  resume format
• Your header and contact information
• Keywords for ATS
• Objective or professional summary
• Work experience
• Hard and soft skills
• Projects,  hobbies, or resume-related interests
• Editing and proofreading 

Although  resume writing  can be frustrating, our  resume builder  can help make it easier. That way, you can focus on what matters most; landing your new job as a cashier.

11+ Top Resume Books in 2024 [to Advance Your Career]

Want to land your dream job?

You’ll need a rock-solid resume.

Done right, your resume will help you stand out among other candidates AND land you job interviews left and right!

In this article, we compiled 11+ of the best books about resumes to help you go from beginner to expert!

Whether you’re a recent graduate working on your first resume or a seasoned professional looking to brush up on your resume writing skills…

These resume books will definitely help!

Let's dive in!

13 Must-Read Resume Books in 2024

#1. job search masterclass .

Novoresume’s “Job Search Masterclass” is the only resume book you’ll ever need.

The book starts off by teaching you all you need to know to create a compelling resume, including:

• Picking the right resume format and layout
• Creating an attention-grabbing resume summary
• Showcasing your work experience in the best way possible
• Optimizing your resume for applicant tracking systems

But that’s not all.

This resume book also teaches you how to match your resume with a compelling cover letter, prepare for a job interview, apply for jobs, and more!

There’s even a dedicated section for finding and landing remote jobs, as well as a section about less-known job-search hacks (some that the team at Novoresume came up with)!

Grab the eBook now and gain a competitive advantage over other job seekers.

#2. Resumes for Dummies

"Resumes for Dummies" by Laura DeCarlo is a book that provides answers to common resume-writing questions. Whether it’s your first time creating a resume or just want to brush up on your resume-building skills, this book can help. 

The author decodes all the ways resume writing has evolved and offers insider tips on the best practices that will make your skills shine and your resume stand out. 

The book covers topics such as understanding applicant tracking systems , adjusting your resume to current job trends, and leveraging tips and tricks to make your resume layout shine . 

By following the advice in this book, job seekers can write effective resumes that will help them stand out from the competition.

#3. The Damn Good Resume Guide

"The Damn Good Resume Guide, Fifth Edition: A Crash Course in Resume Writing" by Yana Parker and Beth Brown has been a comprehensive resource for job seekers looking to write or refine their resumes for nearly three decades.

Written by Yana Parker and Beth Brown, the book is filled with savvy advice and contemporary sample resumes that offer valuable tips on creating a functional, hybrid, or chronological resume and advice on dealing with gaps in work history or other such scenarios. The book also provides guidance on submitting resumes electronically, setting up informational interviews, and polishing and proofing your resume to stand out in the job market. 

#4. Modernize Your Resume

"Modernize Your Resume" by Wendy Enelow and Louise Kursmark is a guide that teaches job seekers how to create a winning resume that meets the complexities of today's employment market. 

The third edition includes new resume samples and writing guidelines, special chapters for challenging circumstances, such as career changes , military transitions, and updated tips on creating and submitting your resume online. 

The book also covers topics such as tailoring the contents of your resume, integrating keywords from the job description into your application, choosing the right format , and creating a distinctive design that makes your resume stand out. 

#5. The 7 Second CV 

"The 7 Second CV" by James Reed, the chairman of Britain’s largest recruitment company, offers practical advice on how to write an effective CV that will impress potential employers and land your dream job. 

With employers taking just seven seconds to save or reject a CV, Reed provides specific tips on how to make your CV stand out right away and what employers want to see. This advice is based on one-on-one interviews, surveys, and workshops conducted across Reed's network of recruitment consultants. 

The book is accessible, practical, and packed with layout examples, tips, and pull-out quotes to help job seekers understand what employers are looking for and land their next job.

Wondering whether you should submit a CV or a resume on your next job application? Find out the main differences between a CV and a resume in this article to make an informed decision. 

#6. The 2-Hour Job Search

“The 2-Hour Job Search” by Steve Dalton provides a practical approach to help job seekers secure first interviews by working smarter and faster. 

Steve Dalton, a senior career consultant and professor at Duke University, guides readers through creating a job search system that relies on software like Excel, Google, LinkedIn, and alumni databases to create a list of target employers. 

On top of that, it teaches readers the most effective ways to contact them and secure an interview - all within two hours. 

#7. The Google Resume

“The Google Resume: How to Prepare for a Career and Land a Job at Apple, Microsoft, Google, or any Top Tech Company” is a comprehensive resume book that’ll teach you how to land a job at top tech companies such as Google, Apple, and Microsoft. 

Author Gayle Laakmann McDowell draws on her own experiences working at Google and interviewing candidates to provide insider knowledge on what these companies look for in candidates. 

The book covers topics such as:

• What to study in university if you want to land a job at your favorite tech company?
• What extracurricular activities do employers want to see from entry-level candidates?
• How to design and tailor your resume to the job listing.
• How to ace the job interview in any tech company you apply to. 

#8. Knock’ em Dead Resumes

Knock 'em Dead Resumes is a comprehensive book on how to create a powerful and effective resume that will catch the attention of employers and recruiters. 

With over 30 years of experience, Martin Yate provides expert advice on crafting a resume that stands out in a resume database, builds a strong personal brand , passes the seven-second scan test, and speaks directly to what employers are looking for. 

The 12th edition includes updated advice and dozens of sample resumes to help job seekers create a winning document that will get them the job they want.

#9. The Resume Writing Guide

The Resume Writing Guide is a comprehensive workbook that leads you through the entire process of creating a resume. 

It breaks down the complex job of resume writing into small, manageable tasks, making it easy to write a resume that's tailored to your skills and professional experience . 

This book contains the kind of expertise that only comes from real job search experience, with author Lisa McGrimmon having written over 1000 resumes and helped over 2000 job seekers find work. 

You'll learn how to write impactful resume summaries and objectives, choose the best resume style, organize and format your resume, and more. 

McGrimmon illustrates the techniques mentioned in this resume book with real resume examples and includes 16 full sample resumes to show you how to effectively use those strategies on your resume.

#10. Resume 101

“Resume 101: How to Write an Effective Resume, LinkedIn Profile, and Cover Letter” is a comprehensive book that can help job seekers leverage popular job search tools to the maximum. 

The book offers step-by-step instructions on writing effective resumes, cover letters , and LinkedIn profiles , beating Applicant Tracking Systems, and navigating job sites like LinkedIn, Indeed, and Glassdoor. 

Author Steven Mostyn draws on over 20 years of experience crafting custom resumes for candidates with all sorts of experience levels, from recent graduates to CEOs.

#11. How to Write an Amazing IT Resume

“How to Write an Amazing IT Resume: Get the Interview Every Time” is a comprehensive guide designed for IT professionals who are looking for their dream job. 

Whether you're a seasoned IT veteran or fresh out of school, this book offers everything you need to know to create an effective and impressive IT resume. 

Written by Baron Fendler, the book is packed with practical tips and advice to help you navigate the recruitment process, including how to get past applicant tracking systems, catch the attention of the IT recruiter, and impress the hiring manager. 

This resume book is perfect for anyone in the IT industry, from network architects to software engineers .

#12. How to Write the Perfect Resume

"How to Write the Perfect Resume: Stand Out, Land Interviews, and Get the Job You Want" by Dan Clay is a comprehensive book that teaches job seekers how to craft the perfect resume that will get noticed by hiring managers. 

With over ten years of experience navigating the competitive job market, Clay provides step-by-step instructions to transform an average resume into an outstanding one. 

The book covers various topics such as avoiding common resume mistakes , handling extended employment gaps, and creating a powerful resume that showcases one's skills and achievements. 

10 Benefits of Reading Resume Books

Ever felt stuck with your job search?

Applying for positions left and right, but not getting any interview invites?

Well, that’s the exact problem resume books can help you solve!

Here is everything you can get out of reading resume books: 

• Gain knowledge about industry-specific standards and requirements for resumes.
• Learn how to effectively highlight your accomplishments clearly and concisely.
• Learn about different ways you can format your resume.
• Get tips on how to tailor your resume to specific job postings and company cultures.
• Develop strategies for addressing gaps in employment, career changes, or other potential red flags on your resume.
• Discover common mistakes to avoid on your resume, such as using buzzwords or including irrelevant experiences.
• Access examples of successful resumes and learn what makes them so great.
• Improve your writing and communication skills in general, which can benefit you in other areas of your professional life.
• Gain confidence in your ability to present yourself on paper to potential employers.
• Stay up-to-date on current trends and best practices in the job search process, such as using social media for job hunting or leveraging personal branding.

Overall, reading resume books can provide a wealth of knowledge and practical advice for crafting a compelling and effective resume, which can ultimately lead to greater success in your job search.

FAQs About Resume Books 

Do you still have some questions about resume books? Check out our answers to the most frequently asked questions below!

#1. What is a resume book?

A resume book is a book or an eBook that helps job-seekers create effective resumes and attention-grabbing CVs . 

Generally, resume books provide tips on identifying your key strengths and experiences, structuring information effectively, tailoring your resume for specific job openings, and navigating the job application process effectively.

#2. What are some good resume books for when you’re changing careers? 

Novorėsumė’s “ Job Search Masterclass ” is one of our top recommendations if you’re looking for a great resume book during your career change. 

The book offers invaluable advice on how to leverage your past work experiences and achievements in a new industry, highlight your transferable skills , use your cover letter to elaborate on your career change, and nail every job interview you attend.

#3. What’s the purpose of resume books? 

The purpose of resume books is to provide job-seekers of all industries and career levels with the right knowledge to create an attention-grabbing resume and increase their chances of landing their dream job. 

Resume books achieve this by telling you everything you need to know about resumes, including what the right resume format is, how long should a resume be , which resume sections are mandatory and which are optional, and much more!

#4. Can resume books be helpful in my job search? 

Resume books can be helpful in your job search, regardless of your profession, career level, or industry. 

Why? Because every job that you’ll ever apply to will require that you submit a resume. It’s what recruiters evaluate when deciding which candidates to invite for a job interview.

Meaning, if you want to land your dream job, you need an impeccable resume.

Conclusion 

And that’s a wrap on the best resume books in 2024!

We hope that you found just the right resource to help you perfect your resume and effectively tailor it to every job you apply for, whether you’re a student, an entry-level employee, or a seasoned professional. 

For more career advice and job hunt resources, check out our career blog .

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How to Write an Application Letter (Sample Included!)

Whether you’re applying for a job , internship , scholarship, or volunteer position, a well-crafted application letter can help you stand out. It's your chance to introduce yourself and make a strong first impression that sets you apart from the competition.

But how do you write an application letter that’s effective? Below, we’ll explain when to use this method of introduction and give you practical tips on writing one that gets results. Plus, we've included a sample application letter and a template to help you create the perfect document for any opportunity.

Apply for the role of your dreams! One of these open jobs on The Muse could be the perfect fit »

What is an application letter?

An application letter is a document sent with your resume to provide additional information on your skills and experience. It's a crucial part of an application for work as it introduces you to potential employers and highlights your qualifications.

While some companies request it at the beginning of the application process, others might ask for it later, or not at all—but it's always a valuable addition.

Unlike a resume, which outlines your work history, a written application allows you to elaborate on your achievements and how they relate to the job you are applying for. It is a much more specific way to introduce yourself and explain why you would be a good fit for the job.

How is an application letter different from a cover letter?

Some people use the terms “application letter” and “cover letter” interchangeably, but there are subtle differences between the two.

An application letter serves as your formal introduction to a potential employer. It highlights your interest in the role, your qualifications, and why you're a good fit for the position. It's a standalone document that provides a comprehensive overview of your skills and experiences.

On the other hand, a cover letter is usually more concise than an application letter and serves as a complementary document to your resume, providing additional context to your job application. It elaborates on specific points from your resume and explains how your background aligns with the job requirements.

Also, job application letters follow a more formal structure, often resembling a traditional business letter. They include your contact information, the date, and the employer’s contact information at the top. An application letter is usually addressed to a specific individual, such as the hiring manager or recruiter. While cover letters also have a professional tone, they can be less formal in structure.

Finally, the application letter is used primarily for job applications, internship applications, scholarship applications, and volunteer positions. In contrast, the cover letter is specifically used to accompany a resume during job applications.

When do you need to send an application letter?

Application letters are typically required when applying for jobs. However, there are other scenarios where you might need one:

• Scholarship applications: When applying for scholarships, this kind of letter can help you stand out by showcasing your academic achievements and career goals .
• Volunteer positions: Some volunteer organizations require an application letter to understand your motivations and skills relevant to the position.
• Internship applications: Internships often require this document to understand your interest in the role and what you hope to gain from the experience.
• Networking purposes: Sending one when reaching out to potential mentors or industry professionals can help you establish a connection and explain your career aspirations.

7 tips on how to write a job application letter

Writing an effective application letter involves more than just summarizing your resume. Here are seven tips to write yours:

1. Research the company—at least do a quick Google search!

Before you start writing, research the company to understand its culture, values, and needs. Tailor your letter to align with the company’s mission and the job description. There is nothing better for an HR professional than feeling that you don’t just want any job; you want to work with them for specific reasons, such as X and Y.

“Address the letter to the hiring manager by name if possible,” says Mike Chappell, CEO of FormsPal , who has more than a decade of experience reviewing application letters. “This shows that you’ve done your research and are genuinely interested in the company.”

2. Use a professional format and design

Your application letter should follow a formal letter of application format. Use a standard font like Times New Roman or Arial, and keep the font size between 10 and 12 points. Include your contact information, the date, and the employer’s contact information at the top of the letter.

There are many layouts online that you can use. Find one that represents your style and complements your resume.

3. Make it engaging from the start with a strong opening

Your opening paragraph should grab the reader’s attention. Mention the position you're applying for and where you found the job listing. If you were referred by someone, include their name. Briefly introduce yourself and explain why you’re interested in the role.

4. Highlight your qualifications—what you can’t fully convey in your resume

In the body of your applicant letter, highlight your relevant skills, experiences, and achievements. “Use specific examples to showcase your accomplishments and how they relate to the job you’re applying for,” Chappell says. “ Quantifiable results can make a strong impact.”

Avoid repeating information from your resume; instead, expand on your most relevant experiences.

5. Show enthusiasm and genuine interest

Employers want to hire candidates who are enthusiastic about the role and the company. Show your excitement for the opportunity. Explain why you are specifically interested in this job and how it aligns with your career goals.

6. Keep it concise

While it’s important to provide enough detail, your application letter should be concise. Aim for one page, with three to four paragraphs. Be clear and to the point, avoiding unnecessary fluff.

7. Proofread carefully

Typos and grammatical errors can leave a negative impression on employers. Carefully proofread your letter before sending it. Consider asking another person to review it as well.

Letter of application sample

Here's a super complete example of application letter to help you get started:

August 1, 2024

Ms. Jane Doe

Hiring Manager

Innovative Solutions Inc.

456 Maple Avenue

Springfield, IL 62705

Dear Ms. Doe,

I am writing to express my interest in the Marketing Manager position at Innovative Solutions Inc., as advertised on your company’s careers page. With more than five years of experience in marketing and a proven track record of successful campaigns, I am excited about the opportunity to contribute to your team and drive impactful marketing strategies.

In my previous role as a Senior Marketing Specialist at Creative Solutions LLC, I led a team in developing and executing a comprehensive marketing strategy that resulted in a 30% increase in brand awareness and a 25% boost in lead generation. My responsibilities included overseeing digital marketing campaigns, analyzing market trends, and coordinating with cross-functional teams to ensure alignment with overall business goals. This experience has honed my skills in strategic planning, data analysis, and team leadership.

I am particularly impressed by Innovative Solutions Inc.’s commitment to leveraging cutting-edge technology to deliver innovative marketing solutions. Your recent campaign, which utilized artificial intelligence to optimize ad targeting, is a testament to your forward-thinking approach. I am eager to bring my expertise in digital marketing and campaign management to your team and contribute to similar groundbreaking projects.

My strong analytical skills, combined with my ability to lead and inspire a team, make me a great fit for this role. I am confident that my background and enthusiasm for innovative marketing strategies align well with the needs of Innovative Solutions Inc.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences can contribute to the continued success of Innovative Solutions Inc.

123 Elm Street

Springfield, IL 62704

[email protected]

(555) 123-4567

Template for an application letter

You can also use the following application format to structure your application letter for a job:

[Recipient’s name]

[Company’s name]

[Company’s address]

[City, State, ZIP Code]

Dear [Recipient’s name],

I am writing to express my interest in the [Job title] position at [Company name] as advertised on [Where you found the job listing]. With my background in [Field or industry] and a passion for [Specific aspect of the job or industry], I am excited about the opportunity to contribute to your team.

In my previous role at [Previous company], I developed [Specific skills or achievements]. I successfully [Describe a project or responsibility], which resulted in [Quantifiable result or achievement]. This experience has equipped me with [Relevant skills] that I am eager to bring to [Company name].

I am particularly impressed by [Company name]’s commitment to [Specific company initiative or value], and I am enthusiastic about the prospect of working with a team that values [Related value or skill]. I am confident that my skills and experiences align well with the requirements of the [Job title] position.

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm can contribute to the success of [Company Name].

[Your Name]

[Your address]

[Your email address]

[Your phone number]

Common mistakes to avoid

When writing a letter of application for employment, be aware of these common mistakes:

• Being too generic: Focus your letter on the specific job and company, and mention detailed information about them. Don’t default to a one-size-fits-all approach or AI-written document. “It is generally best to avoid using generative AI to write your application letters for you,” says Edward Tian, CEO of AI detector GPTZero . “Only you can write about those specific aspects of your identity and experiences in such a personal way.”
• Focusing too much on yourself: While it’s important to highlight your qualifications, make sure to explain how you can benefit the company. “You can talk about your career goals, college classes that piqued your interest in the type of job you're applying to—just make sure that they tie into why they make you uniquely qualified or well-positioned for the job,” Tian says.
• Including irrelevant information: Avoid discussing unrelated jobs or hobbies, for example.
• Using a casual tone: Maintain a professional tone throughout your letter. Avoid slang or overly casual language.

Need a bit more guidance in your job search? Read this next: How to Apply for a Job Online: 10 Tips to Stand Out and Land an Interview

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5 Tips for Writing Meaningful Thank-You Notes

• Sally Susman

Showing gratitude can help build a work culture where people feel valued and respected.

Thank-you notes are a powerful professional tool for leaders. The author — a senior communications professional at Pfizer — shares her experiences learning about the power of thank-you notes from her high-powered mentor and seeing how it benefitted their business, professional relationships, and personal well-being. She also posits five principles of thank-you note-writing: Take time to reflect; thank those who are often forgotten; be specific; make it matter; and it’s never too late.

When I received a new bicycle from my grandparents as a kid, my mother wouldn’t let me out of the house to take it for a spin before I sat down and wrote them a thank-you note. I remember grumbling over this at the time, but thank-you notes have since become a passion of mine.

• SS Sally Susman is Executive Vice President and Chief Corporate Affairs Officer at Pfizer and co-chair of the International Rescue Committee. She is the author of Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World (Harvard Business Review Press, 2023). Connect with her on LinkedIn .

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Top 10 resume trends in 2024: what you need to know to stand out.

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For most people, resume writing is a daunting task.

Job hunters wonder about how to improve their resume. Mary, a director at a large company, called for help with resume writing because she was losing her job. She said, “I’m sure my resume doesn’t represent me very well. I want it to be impressive, but I’m stumbling on how to create it. I hear people say they send out dozens of resumes with no response, which makes me very anxious. How must I differentiate myself to get an employer’s attention?”

For most people, resume writing is a daunting task. The stakes are high. Yet, you may be unaware of the current resume trends you need to consider. Here are the ten resume trends to understand to help you showcase your uniqueness and capabilities and stand out to an employer.

Self-Marketing. Self-analysis is essential to do before you start writing. Think of your resume as an advertisement trying to get an employer to buy the product, and that product is you. Outline what you are best at doing. Note your top strengths. What are relevant credentials and experience to emphasize? Identify your best accomplishments.

RESULTS. Employers hire you based on your previous achievements and the belief that you can repeat those if they hire you. Each work description must focus on sharing measurable results and outcomes. Be specific. Employers value concrete accomplishments. Emphasize if you made the company money, saved money, started something, made an innovation, or created a new tool, process, system, or program. Incorporate numbers and percentages into your bullet descriptions. Have your most impressive accomplishments and best experience near the top of the description.

Prioritize. Target what is most important to employers. Determine the key elements they seek and tailor your resume to their needs. To identify the key points to highlight, review several relevant job openings. Focus on the top three to five qualifications and duties they advertise for. Incorporate that information into your resume to demonstrate that you have what a potential employer values.

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Highlight. Showcase your success. Under your work history, you should use bullet points to create each statement. The most effective way to develop these is to use the formula: Actions = Results, noting what you did and its impact. For example, “Developed and executed a new email fundraising campaign, and the results increased donations by 21%.” Or state the dollar amount if that is impressive.

Keywords. Research the job description, paying close attention to the required skills and qualifications, and align your relevant skills accordingly. Identify the more critical tasks, such as project management or process improvement, and sprinkle these sparingly throughout the resume, especially in the work descriptions and in the summary section. Include any relevant industry terms, too. Don’t try to “keyword stuff” throughout the resume, as the ATS may reject your resume, and a recruiter may disregard it, viewing it as being too generic or lacking.

Action verbs. Under your work descriptions, start each sentence with an action verb. Use words highlighting the skill or accomplishments, such as Led, Drove, Analyzed, Designed, Originated, Implemented, Established, etc. Avoid repetition, and don’t use that same action verb to start a statement within a particular work description. Write the sentence in the past tense, even for your current position.

ATS (Applicant Tracking Systems). ATS is a human resources software that works as an online database or a digital filing cabinet when you submit a job application. It’s not very sophisticated and requires search engine optimization. Avoid any creative resume style. Simple formatting is the key to getting through the system’s filters. Eliminate columns, tables, text boxes, headers, footers, graphics, color ink, or PDFs (unless specifically requested).

Qualifications. Employers hire someone with the skillset necessary to succeed in that advertised job. They want a person who is not underqualified or overqualified. Carefully evaluate the role before you hit “apply.” Assess your skills, education, and experience to ensure the job closely fits your background. Refrain from applying for a job if you don’t have 80% of the qualifications required.

Soft skills. These traits help show how you fit into the job role and match the company’s culture. Include appropriate ones to supplement your hard skills. The top soft skills employers value beyond excellent oral and written communication are collaboration, critical thinking, emotional intelligence, leadership, adaptability, problem-solving, critical thinking, and creativity.

Competencies. Employers find no value when you list a lot of competencies, such as project management, team leadership, results-driven, etc., in one section since you aren’t demonstrating exactly where you used these abilities. Avoid creating this section. Instead, inserting these competencies into the work history and summary of qualifications is much more effective. That way, you illustrate how you have that skill and apply it on the job.

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Letter of Introduction: What Is It & How to Write One (+Templates)

• Klara Cervenanska , 
• Updated August 13, 2024 8 min read

Ever heard of a letter of introduction? If not, you’re not alone. While most people are familiar with resumes, cover letters, and even motivation letters, the letter of introduction remains a bit of a hidden gem in the professional world. 

And that’s exactly why it could be your secret weapon .

Because it’s less common, sending one can really make you stand out and leave a lasting impression. 

Writing a letter of introduction isn’t quite like drafting other career documents, but don’t worry—we’ll walk you through it step-by-step and share some examples you can use for yourself .

Table of Contents

Click on a section to skip

What is a letter of introduction?

Letter of introduction vs. cover letter vs. motivation letter, when should you write a letter of introduction , how to write a letter of introduction (7 simple steps), letter of introduction example, letter of introduction template, key takeaways: letter of introduction.

A letter of introduction is a brief letter used to introduce yourself or someone else to a third party, whether that’s a potential employer, business contact, or client. 

It's a simple yet powerful tool that often flies under the radar in the professional world.

Unlike a cover letter or resume , a letter of introduction isn’t tied to a specific job application. 

Instead, it’s more about opening doors and starting conversations. Think of it as a way to make connections that can lead to new opportunities, without the formalities that come with other career documents.

You might feel it sounds a bit similar to a cover letter or even a motivation letter .

While there are many similarities between these documents, the key difference lies in their purpose, main focus, and the target audience. 

While a cover letter serves as an extension of your resume and is tailored to a specific job posting, a motivation letter is typically used in academic settings, such as when applying for educational programs or scholarships.

In contrast, a letter of introduction is primarily used for connecting and networking , without the immediate goal of securing a specific job or degree.

Let's take a closer look at what these documents are, when you should write them, and to whom:

Cover letter

• Purpose: Accompanies your resume to express interest in a specific job.
• Main focus: Adds more details to what’s already in your resume. Use it to explain why you’re the right fit for the job, highlight your skills, and achievements.
• Target audience: Employers, HR managers.

And if you want to learn more about writing a good cover letter, here's the only cover letter guide you'll ever need.

Letter of introduction

• Purpose: Introduces yourself or someone else to a company, potential client, or business partner without a specific job in mind.
• Main focus: Introduces your skills and experience to build a connection and make a positive first impression. If written for someone else, it highlights their qualifications and explains why they’re worth connecting with. This letter is flexible, useful for exploring job opportunities or business partnerships.
• Target audience: Potential employer, client, business partner, or collaborator. 

Motivation letter

• Purpose: Explains why you're applying for a specific job, scholarship, or university program. 
• Main focus: Focuses on your passions, goals, and reasons why you're interested in this job or educational programme. Highlights why this opportunity would enrich your work life and enhance your skills. 
• Target audience: Academic institutions, NGOs, or employers.

A letter of introduction serves a different purpose compared to other career documents like a cover letter or a resume. 

Whether you’re looking to introduce yourself to a company, recommend someone else, or explore new professional relationships, there are several situations where a letter of introduction is the ideal tool. 

Here are some key scenarios when you might consider writing one:

• You want to reach new clients and customers. Writing a letter of introduction for customers or new clients helps build a personal connection. It also explains how your products or services can meet their needs.
• You're looking for a new job. It helps you introduce yourself to a potential employer, show your interest and enthusiasm for the company, and highlight how your skills could be a good fit. Even if there's no job opening posted.
• You just started a new job. When you start a new job, a letter of introduction helps your coworkers or teammates get to know you. Your manager might also send a letter to introduce you to the team.
• You're looking for a business partner/collaborator. An introduction letter is often used as the first point of contact with a potential business partner or collaborator who shares your interests or industry. Its goal is to expand your network, which could lead to mutually beneficial opportunities, such as joint ventures, partnerships, or new projects.
• Someone you know recommended you. If someone you know recommends you to others, an introduction letter can be a great way to follow up and explore collaboration or job opportunities.
• Someone asked you to recommend them. You would introduce the person to your team or employer trying to highlight their skills and qualifications. The goal is to create a connection between your company or team and the person you’re introducing.

Depending on the scenario, a letter of introduction can vary in tone and content, but the core structure remains the same.

These 7 simple steps will guide you in writing a clear and effective letter, no matter the situation:

Start with a header that includes your contact details—it's an obvious but important step. Make sure to list your name, address, phone number, and email at the top of the letter. You can also add the date and the recipient's information, like their name, company, and address.

Always address the recipient. If you're addressing someone you already know or who knows of you, start with a warm, friendly greeting. Typically, you’d use "Dear [Name],". If you don’t know the recipient, "Dear Sir/Madam," works just fine.

Start with introducing yourself and explaining why you're writing. Share who you are, why the company is relevant to you, and why you decided to reach out. Mention how you found out about the company or who referred you, and briefly introduce the person who connected you.

This is where you get straight to the point. Explain why the company or work is important to you and what you hope to achieve from this connection. Highlight the benefits and the potential value this relationship could bring.

Mention your previous work to show your credibility and what you can bring to the table. You should also briefly highlight your accomplishments. Understanding your background can help you stand out and be seen as a valuable candidate for the job.

End your letter with a polite conclusion, suggesting further communication. Highlight how excited you are to talk again and share when you have time to meet.

Now, all you have to do is sign off. Professionally, of course. A simple “ Looking forward to hearing from you ” does the trick every time.

We’ve covered the 7 key steps to writing a letter of introduction in theory. 

Now, let’s take a look at an example that brings all these steps together.

BTW, this example was created using Kickresume’s cover letter builder tool . Even though it’s meant for writing cover letters, you can use it to write your letter of introduction, instead. The tool won't mind :)

We also prepared a few letter of introduction templates you can copy & paste and personalize. 

Just pick one that suits your situation the best. 

#1 For when you want to reach new clients and customers

#1 letter of introduction template.

Dear [Recipient’s Name],

I hope this letter finds you well. My name is [Your Name] , and I’m reaching out because I believe [Recipient’s Company Name] could benefit from the products I offer. I recently came across your company on social media and was impressed by the work you’re doing in [mention the industry or a specific area of interest].

At [Your Company Name] , we specialize in [briefly describe your product or service], and we’ve had great success helping businesses like yours [mention a specific benefit or outcome, e.g., “increase efficiency,” “enhance customer satisfaction,” “save time and money,” etc.] . I’m confident that what we offer could add real value to your operations.

I’d love the opportunity to discuss how we can work together and explore ways my product can support your business goals. If you’re interested in learning more, I’m available for a quick chat at your convenience.

Thank you for considering this, and I look forward to the possibility of collaborating with you.

Best regards,

[Your Name]

[Your Company Name]

[Phone Number]

[Email Address]

#2 For when you just started a new job

#2 letter of introduction template.

Subject: Excited to join the team!

I hope this message finds you well. My name is [Your Name] , and I’m thrilled to be joining [Company Name] as the new [Your Job Title] . I wanted to take a moment to introduce myself and say how excited I am to work with all of you.

A bit about me: I come from [mention your previous company or industry if relevant] , where I [briefly describe your previous role or experience] . I’m really passionate about [mention something relevant to your new role] , and I’m eager to contribute to the great work being done here.

I’ve heard wonderful things about the team, and I’m looking forward to getting to know each of you and learning from your experiences. Collaboration is something I value deeply, so please don’t hesitate to reach out if there’s anything I can help with or if you just want to chat.

Looking forward to meeting everyone and working together to achieve our goals!

Best regards, [Your Name] [Your Job Title] [Your Contact Information if needed]

#3 When someone you know recommended you

#3 letter of introduction template.

[Your Name] [Your Address] [City, State, ZIP Code] [Phone Number] [Email Address] [Date]

[Recipient’s Name] [Recipient’s Company Name] [Company Address] [City, State, ZIP Code]

Dear [Recipient’s Name] ,

I hope this message finds you well. My name is [Your Name] , and I’m reaching out because [Mutual Contact’s Name] spoke highly of you and your work in [mention the field or industry] . Given our shared interests and expertise, I’m excited about the possibility of collaborating.

At [Your Company or Your Current Position] , I’ve been focused on [briefly describe your work or area of expertise ], and I believe there’s significant potential for us to create something impactful together. [Mutual Contact’s Name] mentioned that you’re also passionate about [mention a specific area or project relevant to both] , and I think we could really complement each other’s skills and experiences.

I’d love to explore how we might work together on [mention a specific type of project, collaboration idea, or area of mutual interest] . If you’re interested, I’d be happy to set up a time to chat and see how we could make this happen.

Thank you for considering this, and I’m looking forward to the possibility of collaborating with you.

Best regards, [Your Name] [Phone Number] [Email Address]

#4 For when you're looking for a new job

#4 letter of introduction template.

I hope this letter finds you well. My name is [Your Name] , and I’m currently exploring new career opportunities. [Former Colleague’s Name] , who previously worked with me at [Your Previous Company] , highly recommended [Recipient’s Company Name] as an excellent place to grow and contribute.

With a strong background in [briefly mention your field or area of expertise], I’m confident that my skills and experience align well with the needs of your team. At [Your Previous Company] , I [mention a key accomplishment or responsibility] , which I believe demonstrates my ability to [mention how you can add value to the new company] .

I’m particularly drawn to [Recipient’s Company Name] because of [mention something specific about the company that excites you or aligns with your goals] . I would love the chance to discuss how I could contribute to your team and support your company’s objectives.

If you’re open to it, I’d be thrilled to chat further about any opportunities that might be available. Thank you for considering my application, and I look forward to the possibility of joining your team.

A letter of introduction is a valuable tool for making new connections, reaching out to potential employers, or helping you during your job hunt.

There are a couple of different situations when writing a letter of introduction is appropriate. 

For example when:

• You want to reach new clients and customers
• You just started a new job
• Someone you know recommended you to someone
• Someone asked you to write one for them
• You're looking for a new job
• You're looking for a business partner/collaborator

The details may vary slightly depending on the context, but following these 7 steps will help you prepare a strong letter of introduction in any scenario:

• Add a header with contact information
• Include a salutation
• Introduce yourself and your contact (if applicable)
• State the purpose of the letter
• Highlight your accomplishments or previous relevant work
• Close the letter by suggesting further communication
• Sign off professionally

If you’re still in doubt about writing your letter of introduction, don’t hesitate to use the templates provided in the article.

Klara graduated from the University of St Andrews in Scotland. After having written resumes for many of her fellow students, she began writing full-time for Kickresume. Klara is our go-to person for all things related to student or 'no experience resumes'. At the same time, she has written some of the most popular resume advice articles on this blog. Her pieces were featured in multiple CNBC articles. When she's not writing, you'll probably find her chasing dogs or people-watching while sipping on a cup of coffee.

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Harris campaign job seekers have 9 different pronoun options: ‘more pronouns than policy’.

Vice President Kamala Harris’ website allows job seekers to choose from among nine different pronoun options when applying for a position on her campaign — leading some social media users to blast the Democrat for having “more pronouns than policies.”

Applicants can select from the more mainstream “he/him,” “she/her” and “they/them” pronouns or choose less conventional gender-neutral options, including “xe/xem,” “ze/hir,” “ey/em,” and “hir/hir.”

“Hu/hu,” which indicates that a person wants to emphasize their humanity over their gender, and “Fae/faer,” which denotes that a person is fluid between multiple genders but not masculine genders, are also presented as options. 

Potential hires can also write in “custom” pronouns or choose to go by “name only,” when filling out an application on the Harris campaign job portal. 

Job seekers are also asked how they would “contribute to building a diverse culture” and are given the option of completing a diversity survey at the end of the application which asks, “Do you identify as a member of the LGBTQIA+ community?” among other questions. 

The long list of pronoun options puzzled numerous social media users, with many indicating that they had never heard of most of them. 

Some also pointed out that the list is longer than the policy section on the Harris campaign website. 

“Kamala Harris has more pronouns (9) than policies (0) on her website,” one wrote, while another seethed, “#KamalaHarris cares more about her PRONOUNS than our economy or southern border.”

Harris, 59, has long pushed for Diversity Equity and Inclusion (DEI) and so-called “woke” social-justice-oriented initiatives throughout her political career, which has sparked concern from some conservatives that she will pursue those sorts of domestic policies as president. 

“We have to stay woke. Like, everybody needs to be woke,” Harris urged during a 2017 conference.

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In the clip, which has recently gone viral , Harris adds, “And you can talk about if you’re the wokest or woker, but just stay more woke than less woke.”

Former President Donald Trump, 78, has branded her as a “radical California liberal” since her entrance into the race after President Biden, 81, ended his re-election bid last month. 

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‘Hillbilly Elegy’ is back in the spotlight. These Appalachians write a different tale

A photograph of Hillbilly Elegy by JD Vance.

Bill Tompkins/Getty Images / Michael Ochs Archives

Hillbilly Elegy: A Memoir of a Family and Culture in Crisis , the 2016 memoir from Republican vice presidential nominee JD Vance, once again began flying off the shelves after former President Donald Trump named Vance as his running mate. Many have turned to the memoir to find out the story of Vance's upbringing, a core part of why he's on the Republican ticket to begin with. But the book also brings along a host of assumptions that many authors still find not to be true.

Pulitzer-winning author Barbara Kingsolver said she felt that it was her duty to tell a different story of Appalachian life than the one that Vance presented in the book.

“It used the same old victim-blaming trope. It was like a hero story: ‘I got out of here, I went to Yale,’” Kingsolver said of Vance. “‘But those lazy people, you know, just don't have ambitions. They don’t have brains. That’s why they’re stuck where they are.’ I disagree. And that’s my job, to tell a different story.”

Vance's has been mired in controversy since its 2016 publication, especially by authors who cover the region. Vance, who writes that Appalachian culture "encourages social decay instead of counteracting it," says this upbringing is central to his political ideology and thinking.

Many Appalachian authors, like Kingsolver, have worked tirelessly to combat what they feel is a misleading and even harmful depiction of the region. Her novel Demon Copperhead , a fictional window into the same communities, was named one of the New York Times ' best books of the century just days ahead of the Republican National Convention. Last year, it won a Pulitzer Prize.

As hundreds of thousands more read about the plights of the Appalachian region, these authors are fighting back against what they describe as Vance’s assumed norms.

Related: As Democrats barnstorm battleground states, so does JD Vance

Overcoming ‘Hillbilly Elegy’

Vance writes in Hillbilly Elegy that he grew up most of his life in Middletown, Ohio, but spent summers and his free time until the age of 12 in Jackson, Ky. Vance adds that Jackson "was the one place that belonged to me."

Vance’s first stop after the RNC was to a rally in Middletown, where he declared, “I love every one of you, and I love this town, and I'm so grateful to have been formed by it, because I wouldn't be who I was without it.”

But Vance’s claim to the area has created a cultural rift between him and those from Appalachia.

Kingsolver said that when she saw Vance's recently resurfaced interview calling several Democrats "childless cat ladies who are miserable at their own lives and the choices that they've made," it reaffirmed her disappointments with Hillbilly Elegy .

“When I read JD Vance’s memoir, I resented it all the way through. There was just something about it that kept telling me, he’s not from here, he doesn’t get us,” Kingsolver told NPR. “I thought, OK, you are not from here because when I think about my childhood, many of the most important women in my life who saved me, who took care of me, were childless women. It’s not just blood that defines community here.”

Republican Vice Presidential candidate Sen. JD Vance (R-OH) speaks at a campaign rally at VFW Post 92 on August 15, 2024 in New Kensington, Pennsylvania.

Jeff Swensen / Getty Images

It’s not just Kingsolver who has an alternate narrative.

Meredith McCarroll and Anthony Harkins co-edited Appalachian Reckoning: A Region Responds to Hillbilly Elegy, a blend of scholarly, poetic and narrative rebuttals to Vance's tale published in 2019.

Harkins, an assistant professor in history at Western Kentucky University, said that Hillbilly Elegy loses its footing by generalizing one person's narrative into a definitive account of the entire region.

“It’s totally legitimate for anybody to tell their own story and how they see it,” Harkins told NPR. “But to then present it as the story of Appalachia, to speak of a memoir of a culture, is problematic particularly because that region has so often been stereotyped and misrepresented through recent history.”

McCarroll, director of writing and rhetoric at Bowdoin College and an Appalachian native of Waynesville, N.C., said that the duo's goal with the book was to spotlight a chorus of Appalachian voices in response to Elegy's immense popularity, both existing on their own and in opposition to the text.

“My inclination was to gather a lot of different voices, both that are challenging him but not speaking to him at all,” McCarroll told NPR. “It’s this weaving together of a lot of different authentic perspectives that can give a sense of how layered and complex this 13 state region is.”

McCarroll added that beyond Hillbilly Elegy, she wanted Appalachian Reckoning to counter the idea of Appalachia as a monolithic place.

"The back half of the book moved beyond Hillbilly Elegy, and really is just a collection of narratives from the region that you can't read and come away thinking you understand Appalachia," McCarroll said. "No one should say, 'I read one book, and so I understand this region.'"

Related: JD Vance went viral for ‘cat lady’ comments. The centuries-old trope has a long tail

Writing the full truth

For these writers, telling the honest story of Appalachia is tantamount–even if they start difficult conversations.

Elizabeth Catte, historian and author of What You Are Getting Wrong About Appalachia, published in 2018, said that books about Appalachia fall short for her when authors lean on inauthentic stereotypes in pursuit of authenticity.

“Sometimes people try to make up for personal knowledge or experience or study of a region by laying a bunch of tropes on a book and calling it authentic,” Catte told NPR. “Sometimes you don’t get a sense that Appalachia has a history, that it’s just a place full of problems, but none of those problems have an origin, or the origin is uninteresting to the author.”

Vance's story has resonated with conservatives and non-Appalachians alike. In the wake of the 2016 election, the book became an explanation of sorts for some liberals as to who Trump's supporters were and how he managed to win the presidency. One op-ed described Bostonians as " lapping up " the tale.

J.D. Vance autographs a book after a rally Thursday, July 1, 2021, in Middletown, Ohio.

Jeffrey Dean / AP

The book became a best-seller and later was adapted into a movie. But for those from the region, crucial pieces of the puzzle that Vance painted are missing.

Harkins said that when discussing Appalachian history, texts must keep economic context in mind, like Appalachia's political and cultural history with coal , when thinking about how the past has turned into the present.

"You can't speak about the experience of Appalachia in the last hundred years without thinking about the massive effects that economic change have brought to it, in a place that is often the product of extractive industry, whether it's lumbering or coal or fracking," Harkins said. "One of the concerns I have with seeing it through the prism of Hillbilly Elegy is often that most of that stuff is not part of the story."

Vance's politics might not land with all readers, but he focused much of his Republican National Convention speech, which he gave just two days after being named to the ticket, on his relationship with his mom and grandma. These relationships are where these authors have found a common ground. For Kingsolver's fictional quest, it was similarly important to keep Demon's humanity front and center, both for the reader and for herself.

“I was kind of scared to write this novel for several years because you can’t bludgeon people with sadness or with truths that are hard to bear,” Kingsolver said. “Unless you give it a really delicious package. You have to give people a reason to turn the page. You have to give people characters that they love and believe in, that they honestly start to care about as their friend.”

Related: Who is J.D. Vance, the Republican nominee for vice president

The power of representation

Kingsolver said that when Demon Copperhead won the Pulitzer Prize last year, Appalachia rejoiced like Appalachia does.

“It was like fireworks all up and down the mountain,” Kingsolver said. “So many people from here, even my mail carrier and the cashier at the grocery store, said, ‘This is amazing. We won.’”

The novel has appealed to more than Appalachians: It unanimously won the 2023's Women Prize, and more recently, it ranked No. 1 on the New York Times ' readers' "Best Books of the Century" list–and No. 61 on the critics' list.

McCarroll said that with novels coming out today like Demon Copperhead, it is hard to stay upset at the negative aspects of Hillbilly Elegy.

"What's so exciting is that there are so many really diverse, beautiful stories that are really offering complicated perspectives, and so it's like I don't feel like I have to stay mad at Hillbilly Elegy ," McCarroll said. "There's a long history of Appalachian literature, too."

McCarroll added that a variety of stories is important because they add texture to a region too often boxed into one corner.

“What a Black Appalachian coal miner in Pennsylvania is experiencing might be very different from a Mexican migrant worker in Western North Carolina is experiencing, which might be really different than what a third- or fourth-generation farmer who is white in Kentucky is experiencing,” McCarroll said.

Kingsolver said that when writing Demon Copperhead, it was important to combat assumptions made by mainstream media outlets about Appalachia.

“I think they miss our diversity. They think we’re all white, and we’re not. It was important for me to reflect that in this novel,” Kingsolver said. “I wanted it to be the great Appalachian novel that kind of puts our whole region in a context. We didn’t choose to have poverty and low unemployment. We didn’t ask for that. This came to us.”

Kingsolver added that it has been especially gratifying hearing from people whose perspective on Appalachia changed after reading her novel.

“I have heard from lots and lots and lots of people in other parts of the country who said, ‘This book asked me to evaluate my prejudices, and I thank you for that,’ ” Kingsolver said. “It’s amazing.”

When Kingsolver received news that she was at the top of the Times' readers' list last month, she said she had to "lie down on the floor" and think about its weight. Kingsolver said that a less obvious reward, though, was readers celebrating a story of an imperfect, wholly Appalachian character.

“I can’t even tell you how many people have written to tell me I’m still worried about Demon, I wake up at night worrying about him,” Kingsolver said. “As if he’s become their kid. He’s the world’s kid. That’s how you navigate it, that’s how you have to.”

Though Hillbilly Elegy might loom large once again, Appalachian authors, whether through fictional tales like Demon Copperhead or nonfiction deep dives like What You Are Getting Wrong About Appalachia, are finding strength in their resistance and dissent.

Reacting to news of being on the New York Times' list, Kingsolver wrote in an Instagram post:

“With a certain other ‘hillbilly’ book suddenly ascendant, my duty. No elegies here. Thank you.”

Copyright 2024 NPR

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