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Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
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BTEC Business Level 3 - Unit 14 - Investigating Customer Service
Subject: Business and finance
Age range: 16+
Resource type: Unit of work
Last updated
21 May 2024
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Learning aim A: Explore how effective customer service contributes to business success
Learning aim B: Investigate the methods used to improve customer service in a business
Documents included in this pack are as follows:
- Learning Aims A, B, C Powerpoints
- BTEC Authorised Assignments Briefs 1 & 2
- Assignment One - Writing Frames/Guidelines
- Starter Activities with Worksheets for the first lesson
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Unit 14 assignment 1. Introduction Today I'm going to explore how effective customer service contributes to Apple and Asda's success. I've chosen as contrasting businesses Apple and Asda because Asda is a supermarket and Apple is a manufacturing. P1- describe the different approaches to customer service delivery (Apple and Asda)
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Task 1. You are to create a report that: - Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels. - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo...
Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B: Investigate the methods used to improve customer service in the business Assignment Title: Why is it important to provide excelle...
Unit 14 assignment 1 Introduction Customer service is a key aspect of business; it can contribute largely to the success or downfall of any business. In this assignment, I will show how two contrasting businesses offer good customer service and I will suggest recommendations for improvement.
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Learning aim A: Explore how effective customer service contributes to. business success. Learning aim B: Investigate the methods used to improve customer service. in a business. Documents included in this pack are as follows: Learning Aims A, B, C Powerpoints. BTEC Authorised Assignments Briefs 1 & 2. Assignment One - Writing Frames/Guidelines.
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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION) Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this m... [Show more]
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