telstra business plans iphone 12

iPhone 12 Pro. Designed for productivity.

Take business further with iPhone 12 Pro. With 5G access included on our Adaptive Mobility plans to download huge files on the go or multicam video conferencing, 1 the iPhone 12 Pro will enable a beautifully productive day.

Order via Order Express .

If you don’t have your Order Express login details, please reach out to your Telstra Account Representative.

This page is designed for Telstra Enterprise customers only. For Telstra Business customers, you can order here . For Telstra Personal customers, order here .

Eligible Telstra Enterprise customers can trade in their iPhone XS and get up to $550 bill credit 2 . Trade in open to other eligible phones.

To find out more, please complete the form to reach out to us  and we'll call you.

Trade in is subject to device assessment. Eligibility criteria applies. Trade in provided by Moorup. Credit can be applied as a bill credit within two bill cycles or by electronic funds transfer.

By submitting I agree to Telstra website Terms and Conditions and Privacy Policy

Things you need to know:

• Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. Where 5G is not yet available, you’ll automatically switch to our 4GX/4G or 3G. Check coverage at telstra.com/coverage .
• Eligibility criteria:
• Device cannot be FMI, Activation nor MDM locked and/or;
• Device screen cannot be shattered (cracks and/or chips are OK) and/or;
• Device cannot have a cracked Camera Lens and/or;
• Device must have no liquid damage nor missing parts and/or;
• Device casing cannot be bent and/or;
• Device must power on and touchscreen must work.

Home » Mobile

Telstra business mobile plans review

For those businesses that don’t mind paying a bit extra, Telstra business mobile plans.

Telstra has a reputation for being a premium telco whose plans are, likewise, offered at a premium price. These days, there’s not much difference between a personal SIM Only plan from Telstra and a business mobile plan: prices and data inclusions are the same.

While Telstra business mobile plans aren’t the cheapest in our comparison engine, they do offer a decent amount of data, ranging from comfortably above average to plenty of gigabytes at 5G speeds. The lack of excess data charges is a nice touch, and no contracts makes it easier to shift around. Still, it’s a shame that Telstra business plans are paid upfront nowadays rather than after the fact.

Telstra business mobile plans value for money

Telstra’s value comes from tapping into Australia’s largest mobile network as well as some of the features outlined in the next section. In terms of dollar-to-data value, Telstra plans don’t fare particularly well. Check out the cheapest Telstra business mobile plan below, which has a decent amount of monthly data (40GB) but only gives you access to the Telstra 4G network.

Telstra’s cheapest SIM Only plan is towards the bottom of our database in terms of value, with alternatives from the Vodafone and Optus networks that are cheaper with more data, some of which also offer 5G. There are even Telstra MVNOs with better value. For comparison, below is a daily updating list of popular SIM Only plans from our comparison engine that have at least 40GB of data.

Telstra’s next business mobile plan comes with double the data and access to the Telstra 5G network (as do the other Telstra plans below) but doesn’t cost anywhere near close to double the price.

While 80GB is a decent chunk of data to work with there are, again, SIM Only plans on the Optus, Vodafone and Telstra MVNO network that offer better value at this price point. Below is a daily updating list of popular SIM Only plans from our comparison engine with at least 80GB of monthly data to play with.

If you need any more data, you can have a look at Telstra’s next most expensive SIM Only plan, which has 120GB of data.

At the time of writing, the same monthly price with Vodafone nets you an unlimited-data SIM Only plan, which includes 5G access . There are also Optus and Telstra MVNO network contenders with better value. For comparison, below is a daily updating list of popular SIM Only plans with at least 100GB of monthly data.

Finally, Telstra’s last plan has the most amount of data (180GB) to use on the Telstra 5G network.

While there aren’t too many SIM Only plans in our comparison engine that offer at least 180GB of data, Telstra’s most expensive Upfront plan is also the most expensive in our database (except when it has discounted promotional pricing). Alternatives from Vodafone , Optus and Spintel all have more data and noticeably cheaper monthly pricing.

Optus Business Mobile plans

Not sure who to choose from between Telstra and Optus for your business mobile plan needs?

Telstra business mobile features and perks

When you buy a Telstra business mobile plan you get unlimited standard national calls and texts included, and there aren’t any contracts. Note that while you can buy Telstra Prepaid plans , Telstra’s business mobile plans are targeted at those after SIM Only plans or those seeking to pair a new iPhone or Android handset with an ongoing monthly plan.

That said, Telstra SIM Only is called Telstra Upfront which, as the name suggests, means you’re paying for your plan ahead of the month like an automatically recharging Prepaid plan instead of at the end of your monthly billing cycle like a typical SIM Only plan.

While the cheapest Telstra plan only grants access to the Telstra 4G network, Telstra’s other SIM Only plans grant access to Telstra’s growing 5G network, which is currently the biggest in Australia. If you burn through your monthly data allowance, there aren’t any excess charges, though being slowed to 1.5Mbps for the rest of your billing cycle isn’t ideal. For those who need more post-cap speed, consider a Vodafone mobile plan: the more you pay with Vodafone SIM Only plans, the faster the capped speed (up to 10Mbps or even unlimited max-speed data).

Speaking of data, if you do have extra gigabytes you’re not using each month, you can share them with other eligible Telstra mobile plans under the same account. It’s not the greatest international call allowance , but Telstra SIM Only plans do include unlimited SMS and MMS to standard numbers in all countries as well as a paltry 30 minutes of calls.

Telstra SIM Only plans also include data-free streaming of AFLW and netball, as well as access to the Telstra Plus program with access to a rewards store, discounted tickets, entertainment extras and VIP services. These last inclusions aren’t particularly important to businesses but they’re a cherry on top for those who use them.

Telstra business mobile customer support

Part of Telstra’s premium price tag is the extensive range of support options. While the actual support experience may differ from person to person or business to business, knowing that there are many ways to get in touch if things go wrong means a telco has invested in helping out its customers. Therefore, the more support channels available, the better the ranking for this category.

Telstra ticks all of the right boxes when it comes to support versatility. Whether you prefer to browse a blog, reach out on social media, call directly, chat online, dive into self-paced service or walk into a store, Telstra has you covered. You can also tap into dedicated business support via this Telstra page .

How to sign up for a Telstra business mobile plan

Pick the plan below that catches your eye, then click the ‘Go’ button next to it to be taken directly to the corresponding Telstra mobile plans page. Read over the inclusions and click ‘Select’ to confirm, add the plan to your cart, then follow the prompts to complete sign-up.

Telstra business mobile plans

Below is a list of all of Telstra’s business mobile plans.

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Best Ever Business iPhone 12 Plan from Telstra

Nov 18, 2020 | blog

Tags: business internet service providers , business mobile plan , telstra business mobile plan , telstra small business mobile plans

Telstra is Australia’s largest mobile network by market share. Its builds and operates telecommunications networks throughout Australia and markets voice, internet access, mobile, pay television and other products and services. According to the media release dated 15 August 2019, Telestra “continued customer growth, with 378,000 net retail postpaid mobile services added including 181,000 from Belong.”

Telstra is clearly a winner when it comes to business plans for its consumers in Australia. Its mobile and network plans are divided into three consumer categories, including personal, business and enterprise. Its business plans are tailor-made for businesses to meet communication needs with innovative technologies and advanced network solutions.

Telstra iPhone 12 Business Plans

Some of the popular Telstra’s Business iPhone 12 Plans are Small 40GB, Medium 80GB, Large 120GB and Extra Large 180GB. Among all the plans that Telstra provides to its consumers, Extra Large 180GB is the best plan covering all the features that are available with Telstra right now.

Why Choose Extra Large 180GB for Your Business?

Extra Large 180GB is a business SIM-only plan that includes either 4G or 5G access to suit your business needs. You get 180GB data and a $50 monthly credit for 12 months with this business plan. The monthly charge is $65* for a limited period. After this period the regular charge of $115 will be applicable per month. In addition to nationwide coverage, a few features of the business plans include:

Telstra Business SIM-only plans are tailor-made for small businesses. They can have access to dedicated business experts in-store to select the best plan suitable for your specific needs. You get benefits of 5G connectivity on all new month-to-month mobile plans. Bus ICT is one of the reputed providers of managed services, offering a holistic solution of Telco, IT, Cloud, IT support service . Our Telstra small business mobile plans are simple and cost-effective solutions for companies to connect with their customers.

Source Link : Best Ever Business iPhone 12 Plan from Telstra

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Apple iPhone 12 mini

Getting started, basic functions, calls, contacts & calendar, messaging & email, internet & entertainment, data & wireless, popular apps.

• Charge the battery
• Turn your phone on and off
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Using your phone

• Guide to phone keys and sockets
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• Turn screen lock on or off
• Restart your phone
• Extend the battery life
• Take screenshot
• Turn optimised battery charging on or off

Telstra’s currently flogging the iPhone 12 mini for just AU$799

Save AU$400 off any mini, or AU$300 off a regular iPhone 12

Telstra’s already discounted the iPhone 12 range a few times this year, but none of these deals have been as steep as this. The telco has slashed AU$400 off the iPhone 12 mini for seven days only, so you’ll get the device for just AU$799.

It’s a pretty epic deal, and it’s available from today, July 20 until Monday, July 26.

You’ve got the choice of paying the device off over 12 or 24 months, or you can choose to buy it outright. There’s a caveat here though – to be eligible for the AU$400 discount, you’ll need to pair the handset with a Telstra plan.

• iPhone 12 mini from AU$799 (RRP AU$1,199)

All of Telstra’s plans come with no lock-in contract though, so you should be able to buy outright, connect to a plan for one month and then jump ship if you choose. If you go this route, the minimum cost you’ll pay is AU$854.

The 12 mini isn’t the only handset discounted either – Telstra’s also cut the price of the regular iPhone 12 by AU$300 . That brings the cost of the handset down to AU$1,049, which you can also buy outright, or pay off over 12 or 24 months.

• iPhone 12 from AU$1,049 (RRP AU$1,349)

The iPhone 12 and 12 mini are quite similar, and the main difference between the two devices is size. The iPhone 12 is bigger, with a display that stretches 6.1 inches, compared to the 12 mini’s 5.4-inch screen.

A larger body also means a bigger battery, so the iPhone 12 can store a little extra juice in the tank too.

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For some, the most important difference between the two will be price. Telstra’s sale makes the iPhone 12 mini AU$250 cheaper than the regular iPhone 12, so if it’s the price that’s swaying you, be sure to consider whether the handset’s size is right for you.

• Best iPhone 12 mini plans
•  These are the best iPhone 12 mini cases right now 

Jasmine Gearie was previously an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers find the best mobile and NBN plans. During her time with TechRadar, she also reported on important telco news in Australia, and helped track down tech deals to help readers save money.

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Apple iPhone 14

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Handset cost (interest free) handset cost, availability, telstra trade-in estimator.

Trade in your eligible device for credit towards your Telstra account.

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Enter and select your model.

Select your device capacity.

Learn more about device conditions

• 1 Request a trade-in Open the Telstra Trade-In website on the phone or tablet you intend to trade. To trade in a device, you need an eligible post-paid mobile plan. Not available to customers with a 10-digit account number or Upgrade & Protect. Start trade-in request
• 2 Return your device for free To Australia Post or a Telstra store within 21 days. We’ll pay for any postage. Make sure you backup your data and factory reset your device first.
• 3 Get your credit Once we receive your device, we’ll apply credit to your account by your next bill or the one after.

Have 10 or more devices to trade in?  Explore Enterprise Trade-In

Bonus 90,000 Telstra Plus points

Buy a new phone on repayment and an add it to a new Upfront mobile plan by 25 December and earn 90,000 bonus Telstra Plus points.

For new services only. Join Telstra Plus by 22 January 2024 to receive bonus points. Eligibility criteria apply to join. Bonus points will be applied to your account within 14 days.

Get a bonus Galaxy Watch6 Classic 43mm (Black) worth $799 RRP

You can redeem a bonus Samsung Galaxy Watch6 Classic 43mm in Black colour, valued at $799 RRP, when you buy a new Samsung Galaxy S23 Ultra or Galaxy Z Fold5 between 28 November and 25 December.   The Galaxy S23 Ultra or Galaxy Z Fold5 devices can be purchased:

• on a Device Payment Contract added to your eligible plan; or
• outright. If you’re purchasing outright, you’ll require a Telstra ID which can be set up with an eligible service. You can  set up a Telstra ID online  or by visiting one of our stores.

You must receive your Galaxy S23 Ultra or Galaxy Z Fold5 device before attempting to redeem your bonus Galaxy Watch6 Classic.

You must redeem your bonus Galaxy Watch6 Classic between 28th November and 25 January.   How to redeem your bonus Samsung Galaxy Watch6 Classic 43mm in Black

1.  Visit the  Samsung redemption portal between 28th November and 25 January and complete the webform. You must provide:

• Purchase date
• Order number
• IMEI for all participating products (you can find instructions on how to find your IMEI on the  Samsung support portal  before submitting your claim)
• Proof of purchase showing that the purchase or contract date is during the promotional period.

2.  Submit the claim and receive a claim number via email.

• If you don’t receive this email you have not successfully submitted a claim and you can email  [email protected] or phone 1300 362 603.

3.  Successful claims will receive an email with tracking details once the bonus Samsung Galaxy Watch6 Classic has been dispatched.  

Limit of 1 bonus gift (Samsung Galaxy Watch6 Classic 43mm) per device purchased, with a total limit of 5 bonus gifts per customer. The Samsung bonus gift is not transferable or exchangeable and cannot be redeemed for cash. Visit the  Samsung redemption portal  for full terms and conditions.

Select an Upfront Mobile Plan that suits your business needs

Select a plan to continue, you can either add a new plan or sign in to use your current plan., you can either add a new plan or use one of your current plans., add a new plan to continue, you don’t have any eligible plans on your account. only upfront plans can be used with a new device on repayment., your current plan is no longer offered. you’ll still keep your [servicenumber] number with this device., we’re unable to continue with your order., only account owners can buy items online., something went wrong. please try again., select a plan, please select a plan to proceed with the order..

It costs $[buyoutAmount] to buy out your current device.

You need a new plan to continue

You cannot transact on this account. Only account owners are able to make purchases. Message us or create a new account.

• $65/mth from 27 August 2024. Plan price may change.

Not available to enterprise customers.

• Access to Australia's largest 5G network
• No lock-in contract

Data usage on Upfront mobile plans

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means:

High Definition video or large file sharing may not be possible;

Some webpages, videos, social media content and files may take longer to load;

Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. 

• Data sharing with up to 20 mobile or data plans
• Data security with 24/7 network surveillance

Connect faster with eSIM

What is esim.

eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card. 

eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.  

eSIM is not yet available for customers who wish to keep their number when switching from another provider. For customers wishing to keep their number when switching their service to Telstra,  please select 'Physical SIM' at checkout or visit a Telstra store.

A compatible device is required for connecting to eSIM.

Compatible devices

iPad Pro (M4) and iPad Air (M2) are eSIM only devices. Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia.  Is my device compatible?

Capped speeds

Download speeds for included data are capped at 250Mbps on our 4G and 5G network.

Network speeds

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

How to access 5G

Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker .   

Telstra Plus. Get rewarded just for being with us.

Become a member.

Join Telstra Plus and earn 10 points per $1 on eligible payments, plus bonus points when you take up special offers, to put towards rewards. Plus, there's no joining fee. Eligibility criteria apply.

Redeem points

Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.

Enjoy benefits

Get discounted tickets to movies and sport events, plus access to pre-sales for concerts and arts.

Calls and texts

Unlimited calls, SMS, and MMS to standard Australian numbers.

30 minutes of calls to standard international numbers.

Unlimited SMS and MMS to standard international numbers.

Calls & texts

Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.

International

Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number.

Excludes calls and texts to premium numbers, some satellite numbers and international use.

International Calling Packs

Get additional call minutes to selected countries when you add an International Calling Pack to your Upfront Mobile plan. Learn more about our International Calling Packs .

Not on an Upfront Mobile plan? Message us .

Special offers

Something went wrong, please try again

• $75/mth from 27 August 2024. Plan price may change.

Uncapped 5G speeds

With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access. 

Network speeds  

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.   

How to access 5G  

Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker .  

Share and save with bundle plans

Unlock even more value from your mobile plan with our bundle plans and share your data across multiple devices. Bundle plans make it easier to manage multiple plans, save you money and are available for mobile phone use or data only. You can add up to five bundles per account.

Mobile bundle plans start from $50 with an extra 25GB of data to share and uncapped network speeds while the data only plans are $10 for an extra 10GB of data to share and with uncapped speeds.

Learn more about our  bundle plans .

• $99/mth from 27 August 2024. Plan price may change.

Account selection required

Only Account Owners can buy items online. Message us to complete your order. 

You have no eligible services that can be upgraded. Please message us or get a new plan.

You need a new plan to buy a device on repayment.

You’ll need to add a new plan to continue.

You can’t update this service

Message us  or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.

Message us  or visit us in store to update this service

You can’t update this service here

This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.

This is a MICA service. Go to Console to migrate it.

Service selection required

A mobile phone service can’t be added to a data plan. Please select another service.

A mobile broadband service can’t be added to a mobile phone plan. Please select another service.

Connect fast with eSIM

eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card. 

eSIM allows you to add a secondary number so you can juggle work and personal life on the one device.  

Compatible device is required for connecting to eSIM.

Most devices produced post-2020 are eSIM compatible, however, some devices purchased overseas may not be eSIM compatible in Australia. Is my device compatible? 

Get $10/mth off new Essential or Premium Mobile Plans for the first 6 months

How to use your promo code.

• Add an Essential or Premium Mobile Plan to your cart 
• In cart review, enter PROMO10 into the promo code field. You have three attempts to enter. If you exceed this, the code will be invalid.  
• Confirm and buy. 

Terms & conditions 

For customers buying a new Essential or Premium Upfront Mobile Plan using code PROMO10 by 8 July. New services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel prior.

Review your selections

From 27 August 2024: ​

• Basic Plan will increase by $3/mth​
• Essential Plan will increase by $3/mth and
• Premium Plan will increase by $4/mth

By continuing, you’re committing to paying for both the device and a data plan for every month of your 12, 24 or, for eligible devices, 36 month payment term. If you cancel, you’ll need to pay out your device as one payment at the time you leave. Please carefully review your selections to ensure you’re able to meet all payment obligations.

Paying for the device for every month of your chosen payment term.

Paying out your device as a one-off payment, if you cancel your repayment option.

Carefully reviewing your selections to make sure you’re able to meet all payment obligations.

• Basic plan will increase by $3/mth​
• Essential plan will increase by $3/mth and
• Premium plan will increase by $4/mth

Choose a plan to use

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Use iPhone to accept contactless payments

With Tap to Pay on iPhone and the Tyro BYO App, you can accept most types of in-person, contactless payments right on your iPhone – no extra hardware needed.

Tap to Pay on iPhone with the Tyro BYO App

Tap to Pay on iPhone requires iPhone XS or newer running iOS 16.4 or later and a supported payment app. You’ll need to be an approved Tyro customer and have the Tyro BYO App installed and mobile network coverage to accept payments.

iPhone 14 video

iPhone 14 video content description

A display of the various features of the new Apple iPhone 14 and iPhone 14 Plus such as the 6.7-inch display, all-day battery life, more advanced camera system, durable design, crash detection and A15 Bionic chip.

Video transcript

[UPBEAT PERCUSSIVE ELECTRONIC MUSIC]

Titles: iPhone 14 and iPhone 14 Plus. 

An iPhone 14 and iPhone 14 Plus in blue come together from opposite ends of a blank space. Two hands reach up to grab hold of them. 

Titles: Even bigger 6.7'' display. All-day battery life.

The bar of a battery icon fills, changing from purple to blue as it fully charges. 

iPhone 14 devices in (PRODUCT)RED and starlight spin in two concentric circles. 

Titles: More advanced camera system. 

A close-up of the camera lenses of two blue iPhone 14 devices. 

Titles: Huge leaps in low light. 

A photo of a person in an orange blouse reaching up to touch a stained-glass window. Light shines down on their face from above. 

Titles: Sharper selfies. 

A photo of three women against a clear blue sky. 

Titles: Action mode. Smooths shaky, hand-held video. 

A video records a jogger running from behind. The runner jogs forward with a track to his right and bleacher seats to his left. At the top of the screen, a red recording bar displays the seconds. The recording frame jostles violently from side to side. Now, the footage of the runner is steady. 

Titles: Ceramic Shield. Durable by design. 

An iPhone 14 and iPhone 14 Plus in purple and starlight face each other, then pull apart. 

Titles: Crash Detection. Calls for help when you can't. Emergency SOS uses a mobile network connection or Wi-Fi calling.

An iPhone 14 displays a message that reads, "It looks like you've been in a crash. iPhone will trigger Emergency SOS if you don't respond." A slider at the bottom of the screen reads, "SOS. Emergency Call." 

Titles: A15 Bionic chip. Lightning-fast performance. 

On an iPhone 14, a video plays of a six-winged metallic monster with glowing red eyes. A large white bird with a rider on its back flies toward it. As the two soar above the ocean, the metal creature spits flames. 

iPhone 14 devices in midnight, starlight and (PRODUCT)RED spin in two concentric circles. 

Titles: iPhone 14. Battery life varies by use. 

An Apple logo.

Wonderfull.

Big and bigger.

iPhone 14 ◊ Refer to legal disclaimers

6.1 ″ inches

iPhone 14 Plus ◊ Refer to legal disclaimers

6.7 ″ inches

A huge leap in

battery life. ◊ Refer to legal disclaimers

Ceramic Shield

Tougher than any smartphone glass.

Action mode

Shaky shots, stable video.

Pro-level camera. Whoa-level pics.

Superspeedy ◊ Refer to legal disclaimers

A15 Bionic chip. Fast that lasts.

Emergency SOS via satellite ◊ Refer to legal disclaimers

◊ Refer to legal disclaimers

TrueDepth front camera

Sharper, smarter, snappier selfies.

Personalisation

Your photo. Your font. Your widgets. Your iPhone.

Easy to upgrade. Simple to switch.

Upgrading from another iphone.

Just put your old iPhone next to your new one, and with a few taps you can transfer your data automatically.

Switching from an Android phone?

When you buy a new iPhone, the Move to iOS app makes it easy to transfer your photos, contacts and more.

When you buy a new iPhone, the Move to iOS app makes it easy to transfer your photos, contacts and more.

Designed to make a difference.

Recycling, re‑imagined..

iPhone recovers materials to conserve precious natural resources.

Privacy. That’s iPhone.

From passkeys to Privacy Reports, iPhone helps keep you in control of what you share.

iPhone for all.

iPhone contains helpful accessibility features like VoiceOver.

From passkeys to Privacy Reports, iPhone helps keep you in control of what you share.

Even more to love.

Magsafe accessories.

Snap on a magnetic case, wallet or both.

A colourful ecosystem of accessories for effortless attachment and faster wireless charging. With endless ways to combine, there is a mix to match any style. ◊ Refer to legal disclaimers

Specifications

Performance

Connectivity

Things you need to know

Plan prices.

Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G.  Check coverage map .  Telstra will be switching off 3G on 31 August 2024. Before switch off, you can use handsets supporting 3G on 850MHz and 4G minimally on 700MHz and 1800MHz. See how to  check your device  for more information. After switch off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more on our  3G closure  page.

Plan Speeds

Download speeds for your included data on the Basic Mobile plan are capped at 250Mbps on our 4G and 5G network (uncapped 4G & 5G download speeds within data allowance from 27 August 2024). Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map .

The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G.

Typical download speeds in 4GX areas are 5 -300Mbps with category 16 devices, 5-200Mbps with category 11 devices, 5-150Mbps with category 9 devices, 2-100Mbps with category 6 devices, and 2-75Mbps with category 4 devices. Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

Data plan is required. 4GX available in 4GX enabled areas.

Check Coverage using our Coverage Maps .

Month-to-month plans

If you cancel your service, you will receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing on your next bill.

Device Payment Contract

You must have an eligible Telstra Data Plan in order to have a Device Payment Contract. If you cancel your Device Payment Contract early, cancel your data plan during the device payment term or move to an ineligible data plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled Device Payment Contracts.

Talk, Text and Data

Calls to standard Australian numbers are at a pay-as-you-go rate of $1 per minute, charged in 1 minute blocks or part thereof. SMS/MMS to standard Australian numbers are charged at a pay-as-you-go rate of 25c for SMS and 55c for MMS per message sent, per recipient.

No excess data charges in Australia

Once you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes.

No Excess Data Charges – Existing Services

Any existing shareable services on your account with Extra Data will be automatically migrated to No Excess Data Charges when you take up this plan.

International Roaming

The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 70 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile plans.

What's in the box

• USB-C to Lightning Cable

Get bonus Telstra Plus points with your new Google Pixel phone

Get 10,000 bonus Telstra Plus points when you buy a new Google Pixel 6a, Pixel 7 or Pixel 7 Pro and join Telstra Plus by 25 October 2023.

Bonus points will be applied to your account within 14 days of joining Telstra Plus or purchasing your Google Pixel 6a, Pixel 7 or Pixel 7 Pro (if you're an existing Telstra Plus member). Telstra Plus bonus points are not transferable or exchangeable and cannot be redeemed for cash. Learn more about Telstra Plus

Telstra Plus

Must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions

How much storage do I need?

Consider your usage.

How much storage you’ll need depends on how you use your phone or tablet. If you mainly use it for web browsing and checking social media, you may only need up to 64GB of storage.

If you’re a casual user who likes to take a few photos, you might need a bit more storage – say up to 128GB.

But if you take a lot of photos and videos, or play lots of graphic-intensive games with your phone or tablet, you’re more likely to need a larger amount of storage – say 256GB or more.

Here’s an example

As a rough guide, a 128GB phone or tablet on average can store approximately:

• 1 hour of Ultra HD video
• 1,000 songs
• 100 apps and games

Again, this is a rough guide only and will vary depending on the size of the files, apps and games being stored.

It’s worth noting that if you max out your storage, your phone or tablet is likely to run a bit slower. For that reason, many people prefer to opt for more storage.

How to earn Telstra Plus points

Telstra Plus members earn points on eligible payments for their Telstra services (excluding outright purchases, refunds, credits and late payment fees). Eligibility criteria apply to join.

Our delivery times

Within 3 business days for metro areas and 5 business days for regional areas (subject to product availability).

7 Day Price Match

Our new 7 Day Price Match provides peace of mind that you’re getting the best device price available. If you find a valid lower price on an identical device within 7 days of receiving your new device from Telstra, we’ll credit the difference to your bill.  

The 7 Day Price Match is available to eligible Telstra personal and small business customers who purchase an eligible device from us, outright or on repayment. 

5G network access

Enjoy greater speed, more capacity and less latency with free 5G network access, included in this plan.

To access 5G, you’ll need a 5G compatible device in a 5G coverage area. When you are not in a 5G coverage area, your device will automatically switch back to accessing 4G instead.

5G is only available in selected areas. View the  5G coverage map   to see where 5G is available and when it will be coming to your area.

Capped 4G and 5G speeds

Download speeds for included data are capped at 250Mbps on our 4G and 5G network rolling out from August.

Our 5G network now reaches over 75% of Australians. To access 5G, you’ll need a 5G compatible device in a 5G coverage area. To see if 5G is in your area,  use our 5G coverage checker .

Network speed

No excess data charges.

If you exceed your included data allowance, you won’t be charged extra but your speed will be capped at 1.5Mbps, and slowed further in busy periods. This isn’t suitable for HD video or high-speed applications and means that some webpages, videos, social media content and files may take longer to load. However, you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

Ultimate speeds

Ultimate 5g speeds.

With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.

Bundle Plans

What are bundle plans.

Bundle plans are a great way to save money and get everyone in your business connected. From August, there will be two kinds of Bundle Plans available: Mobile Bundle Plans and Data Bundle Plans.

You’ll need to have at least one service on your account on an Essential and Premium plan to take up a Bundle Plan.

How many Bundle Plans can I add to my account?

If you’re an Upfront plan customer, you can add up to 5 Bundle Plans in total, regardless of the number of Essential and Premium Plans you have active on your account. If you’re not an Upfront plan customer, you can add 5 Bundle Plans to each Essential and Premium mobile or data plan you have active on your account.

Mobile Bundle Plans

Mobile Bundle Plans let you add employees’ phones to your account so you can all share data and enjoy access to a data allowance with uncapped download speeds on Australia’s best network. They’re a great value alternative to Pre-Paid plans.

Data Bundle Plans

Data Bundle Plans let you add data to employees’ business tablets or mobile broadband devices at a great price, and manage them on your business account. They’re great for businesses who work on the go or across multiple within Australia’s largest network.

Consumer Price Index (CPI)

What is consumer price index (cpi).

CPI is the rate of inflation and is calculated annually by collecting prices for goods and services that households buy. It is measured as the rate of change of those prices, which typically rise over time.

How does Telstra determine what the CPI rate will be?

Telstra doesn't determine CPI. We take the annual result as determined by the Australian Bureau of Statistics (ABS).

We’ll use the CPI rate released by ABS for the 12 months to the March quarter and any increase will be rounded to the nearest dollar.

Eligible destinations

Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Vietnam, USA and UK.

No lock-in plan

No lock-in means our plans can change.

Our month-to-month mobile plans with no lock-in contracts give you the flexibility to change your plan size once a month, to suit your data needs.

Because these plans aren’t locked in, it also means that from time to time we may make changes to your plan price and/or inclusions (such as data allowance), or we may move you to a new plan (which may cost more). 

However, if we reasonably think that a change is likely to have a more than minor detrimental impact on you, we'll tell you at least 30 days before making it. If you don't like the change, you can change your plan size or cancel your plan at any time. If you cancel, you’ll just need to pay out your device, accessories and add-ons as a one-off payment when you cancel. 

Speed slowed to a maximum of 1.5Mbps

When you exceed your data allowance in Australia, you can continue to access data, but your speed will be slowed to a maximum of 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load.

Your speed will depend on a range of factors including your device, location, user numbers and download sources, and may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a smartphone in Australia only and the FairPlay Policy applies.

Data Sharing

Share mobile data amongst your team.

Enjoy the flexibility of data that’s shareable with other eligible services on the same account.

Accessibility features

This iPhone 14 also has a range of leading accessibility features.  View accessibility features .

Why choose us for business?

Australia’s best mobile network.

The Telstra mobile network reaches further, runs faster and works better than any other.

No lock-in contracts

Our new month-to-month plans with no lock-in contracts give you the flexibility to change your plan once a month. If you leave, simply pay out your device.

We won’t charge you for going over your monthly data allowance, but your data will be slowed.

Human IT resources

With Telstra, you’re only one hello away from a real-life tech expert. We offer a range of business services  to help you do business better online.

Send us a message

Got a question about mobile broadband, or need support with your order? We’re here to help.

Want to talk to a business expert over the phone? Call 13 20 00 between 8am to 7pm AEST Monday to Friday.

My Telstra app

Manage your business accounts and services or message us at the palm of your hand with our My Telstra app.

Book a consult

Schedule a $0 one-on-one consult with a business expert to help you identify products and solutions that best suit your needs.

What can you get with 50,000 Telstra Plus points?

50,000 Telstra Plus points can get you a lot. You could redeem the following Telstra Plus rewards for under 50,000 points. 

Redeem a $50 gift card for Woolworths, Bunnings and more, with points to spare.

Redeem points for a range of fitness trackers, gaming controllers, smart home gear and more.

Phone accessories

Complete your phone with a case, portable charger or headphones, paid for with points.

Want 50,000 bonus Telstra Plus points?

Take up a new Upfront Essential or Premium plan by 4 March 2024 and earn 50,000 bonus Telstra Plus points.   For new services only. Join Telstra Plus by 3 April 2024. Eligibility criteria apply to join. Bonus points will be applied to your account within 14 days.  Learn about Telstra Plus .

50,000 Telstra Plus points can get you a lot. You could redeem the following Telstra Plus rewards for under 50,000 points. 

At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia .