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Should You Use “To Whom It May Concern” In Your Cover Letter

Recruiter-backed alternatives to 'To Whom It May Concern'. Learn how to personalize your cover letter with tailored greetings, and get tips on researching the hiring manager's name to make a strong, professional first impression.

8 months ago   •   6 min read

One of the hardest parts of writing a cover letter is getting the greeting right. After all, it’s a letter, so you have to address it to someone...

But who do you address it to? You may have heard that it’s not a good idea to use “to whom it may concern” in your cover letter. But if you can’t use that phrase, what should you use instead?

One easy answer is “Dear hiring manager.” It’s to-the-point and respectful without being as impersonal.

However, if you can find the person’s name, that’s even better— and these days, with all the information available on company websites and LinkedIn, people may expect that if you care about getting this job, you’ll do enough research to learn their name.

In this article, we’ll discuss when you might be able to get away with using “to whom it may concern,” why it’s usually a bad idea, alternatives to this phrase, and how to become an expert researcher to find the name of the person who will be hiring you.

Let’s get started!

When it’s ok to use a generic greeting like “to whom it may concern”

Although "To whom it may concern" is seen as as outdated or impersonal in modern job markets, there are specific situations where you may still want to use it:

Formal or traditional industries

In academia, where traditions are respected, using "To Whom It May Concern" demonstrates an understanding of and respect for established protocols.

Research the culture of the industry or organization. If their communication typically uses a formal tone, you’re good to go.

Large organizations with unknown recipients

When you’re applying to a multinational corporation where you’re not exactly sure who will be reviewing your letter, and the company's communication style is generic. In this case, you can also use “Dear Hiring Manager” or one of the other alternatives we suggest later in this article.

With large organizations, you can use “To Whom It May Concern” or “Dear Hiring Manager” as a safe option when the company structure is complex and you can’t identify a specific person. However, try to at least send your greeting to the department (e.g., "To Whom It May Concern in the Marketing Department").

When personalization is not possible

If the job listing provides no specific contact information and your research yields no results.

It's better to use a generic yet respectful greeting than to guess incorrectly. However, if you can find any information at all, drop the generic greeting like a hot potato.

In cultures where it’s the norm

In certain cultures or regions, formal greetings are still the norm, especially in conservative sectors.

Understand the larger cultural context of the company. In some global markets, "To Whom It May Concern" is still standard practice.

When not to use a generic greeting

Even though there are a few cases where you can get away with it, the majority of the time using "To Whom It May Concern" is not your best option. Here are some situations where you should avoid it at all costs:

In modern, informal industries

In tech startups or creative fields like advertising or design, where more casual and innovative cultures thrive.

Many modern industries value personality and creativity. Using a generic and formal tone in your cover letter can suggest a lack of effort or research in understanding the company's culture.

When information is available

If the job listing includes the name of the hiring manager or if you've found the hiring manager through research.

In these cases, not using the hiring manager’s name can come across as lazy or imply that you don’t pay attention to details.

Small to mid-sized companies

Smaller organizations where teams are closely-knit and the hiring process is personal.

Using a generic salutation in more personal settings can imply a lack of genuine interest in the company and its people— not a great look.

Companies that emphasize personal connection

Organizations that value individuality and personal connection, which is often highlighted in their job postings or company culture pages.

A generic greeting may raise red flags with these companies, who often look for candidates who live out their values of personalization and individuality.

To sum up: if you’re not 100% sure that you can use “To Whom It May Concern,” don’t use it.

The best alternatives for “to whom it may concern”

Even if you need to use a generic phrase, there are way better options for the beginning of your cover letter than “to whom it may concern” in most cases.

Your choice depends on the information you have about the job posting and how comfortable you are with using informal/personal language. Here are some alternatives worth considering:

“Dear Hiring Manager”

This is one of the best ways to address the reader of a cover letter when you don’t know the recipient’s name. It’s professional, maintains respect for their role, respects their privacy, and is widely accepted.

“Dear [Job Title]”

If you're applying for a specific role but don't have a name, addressing the cover letter to the job title (or the job title’s supervisor) can work.

While "Dear Hiring Manager" is a more widely accepted way to start, "Dear [Job Title]" is specific and directly addresses the role you’re applying for.

You can use this alternative when you're aware of the job title for which you're applying and the company’s org chart. For instance, "Dear Marketing Manager" when applying for a marketing position.

“Hello [Department Name]”

This one is a good choice when you know the department you're applying to but not the individual. It demonstrates that you've done some research to identify the relevant department.

Use this when you know the specific department you’re applying to but don’t know the name of the hiring manager. For example, "Hello Marketing Department" when applying for a marketing role.

“Dear [Company Name] [Department Name] Team”

When you want to address a group of people, such as the entire HR team or a department, this option works well. It shows that you recognize the collaborative nature of the workplace and hiring process.

Choose this when you believe your cover letter may be reviewed by a team or multiple individuals within the organization. For example, "Dear ABC Company HR Team."

“Greetings”

This is a versatile and friendly alternative that maintains a polite tone (while avoiding assumptions).

Use "Greetings" when you have very limited information about the hiring manager or when you want to maintain a neutral and respectful tone.

“Hello Hiring Team”

If the company you’re applying for has a very casual company culture, and you know that a team will be reviewing applications, you can acknowledge their collective effort with this casual and friendly greeting.

Make sure that the company truly supports a casual approach. In some industries (like finance or law) or more formal companies, this is too informal and may be seen as disrespectful.

Strategies for finding the hiring manager's name

For many cover letters, your best bet is to find the name of the person who will actually be reviewing your application. You can often find the hiring manager’s name by following these steps:

Start with the job posting

Review the job posting or advertisement carefully. Sometimes, the name or contact information of the hiring manager is provided. Look for any details that indicate who you should address your application to.

Check the company website

Visit the company's official website and navigate to the "About Us" or "Contact Us" section. Look for executive profiles, department heads, or a directory that may list the hiring manager's name.

Social media

Check the company's social media profiles, especially LinkedIn and Twitter, for any mentions or posts by the hiring manager. They may share updates or insights that can help you identify them. On LinkedIn, search for the company's page and explore employee profiles to identify the hiring manager or relevant department head. Sometimes, LinkedIn profiles include details about their roles.

(Pro tip: before you reach out on LinkedIn, make sure you run your profile through LinkedIn Review so you’re ready to impress your potential future boss!)

Company directory

Some organizations maintain an online company directory with contact information for employees. Search for this directory on the company's website and see if you can find the hiring manager's name and title.

Contact the HR department

If all else fails, you can call or email the company's HR department and politely inquire about the name of the hiring manager or the appropriate contact person for the job application.

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To Whom It May Concern? How to Address a Cover Letter

We’ve put together a few tips to help you personalize your cover letter, whether you know the hiring manager’s name or not.

Customers Interviewed by:

In our modern age of personalization, To Whom It May Concern is both an antiquated and detached way to address a cover letter . It may also imply that you haven’t researched the company or that you assume the letter can be read by anyone. If you’re wondering how to address a cover letter, we’re here to help.

“As a hiring manager, if I were to see ‘To Whom It Might Concern,’ it would frankly concern me,” says Monique Montanino , a former Fortune 500 hiring manager. “If not readily apparent in a job posting who the recruiter or hiring manager is, then search with keywords in LinkedIn for the potential person.”

Below, we’ve put together a few tips to help you personalize your cover letter , whether you know the hiring manager’s name or not.

When it comes to addressing a cover letter, advice columns frequently spotlight these two pitfalls:

• Mistake 1 : Failing to address your cover letter to a specific person
• Mistake 2 : Addressing a cover letter to the wrong person

Most job postings don’t specify who will be reading your cover letter. This puts job seekers in a tricky situation. Fixing the first mistake could cause you to make the second. So what’s the best way to replace “To Whom It May Concern” on your cover letter?

3 key tips for addressing your cover letter

Below, the following tips will guide you through the best practices for addressing your cover letter and help you avoid common pitfalls.

Read more: How to Use ChatGPT to Generate a Cover Letter That Will Actually Get You An Interview

1) Don’t address your cover letter to the recruiter

For many job openings, the first person you need to impress is a corporate recruiter. You should create a cover letter that a recruiter will actually read . That doesn’t mean you should address your cover letter to them.

“Recruiters do not read cover letters,” a long-time healthcare recruiter told Jobscan . “Bottom line.”

That might be an overstatement — most don’t, some do — but many recruiters would admit that they aren’t the intended audience of a cover letter. “It’s mostly for the hiring manager,” said a recruiter in the non-profit industry. “For us [recruiters], it’s just an extra step in an already elongated process.”

The healthcare recruiter agreed: “If you’re sending it straight to a hiring manager who’s looking at a much lower number of applicants, they might actually read that.”

Stand out from the competition and land more job interviews.

2) Search for the hiring manager’s name

The best way to personalize your cover letter is to address the hiring manager by name. However, it can be difficult to identify the hiring manager, and your educated guess could cause you to address your cover letter to the wrong person. Here are some tips for finding the hiring manager.

Search the company website

With a little detective work, you can find the name of the hiring manager.

Start off by browsing the company’s website. Look for an about page, company directory, or contact page. These pages are frequently linked at the very bottom of the website. Companies that feature employees on their about page make it much easier to figure out who will be reading your cover letter.

You can also try searching the website. If the website doesn’t have a built-in search bar, use this syntax in Google:

“[position you’ll be reporting to]” site:company website

This will reveal hard-to-find about pages or other mentions of the position in the company’s blog posts, press releases, and other pages.

Search LinkedIn

If a company doesn’t list the hiring manager on their website, LinkedIn is your next best resource.

Start off by searching for the company page on LinkedIn. Once you’re on the company’s LinkedIn page, click “See all X employees on LinkedIn” near the top.

Search for the “reports to” position from the job listing. If it wasn’t provided in the listing, search for keywords related to your prospective department (e.g. “marketing”). If the company uses an intuitive corporate hierarchy  you should be able to determine who will be reading the cover letter.

Contact the company directly

There is nothing wrong with calling or emailing the company to ask for the name of the hiring manager. Be polite and honest with the administrative assistant or customer service representative. Explain that you’re about to apply for a job and you’d like to know who you should address in your cover letter.

If they aren’t able to provide an answer or transfer you to someone who knows, let it go. The last thing you need is word getting back to the hiring manager that you were pushy with one of their colleagues.

3) Use a more personalized “To Whom it May Concern” alternative

You can still personalize your cover letter, even when you don’t know the identity of the hiring manager. Instead of “To Whom It May Concern,” which casts a wide net and is specific to no one, try addressing your cover letter to one specific person.

The most generic version of this is:

Dear Hiring Manager,

But job seekers can often be more specific. Take a look at these examples:

Dear Customer Experience Manager, 

Dear Customer Experience Hiring Team Manager, 

Some other alternatives include addressing your cover letter to an entire department:

• Dear Engineering Department,

Dear Engineering Team, 

OR addressing the entire team:

Hi Jobscan Team,

Dear Jobscan Team,

As with many aspects of the job application process, demonstrating that you put in some extra effort can make a difference. Doing some research before addressing a cover letter contributes to a positive first impression.

10 more cover letter salutation examples

Here are ten more standard cover letter openings you can choose from. Select the one that best suits the energy of the company you’re applying to and use either a specific name or department depending on the information you have available.

• Hi Mr. Smith,
• Hello Jobscan Team,
• Dear Ms. Whittaker and Team,
• Good morning, Mr. Kennedy
• Good afternoon, Louise,
• To the Jobscan hiring manager,
• Dear [Department] Hiring Team,
• Dear [Job Title] Manager,

Common mistakes to avoid when addressing a cover letter

Starting your cover letter is an important step, but it’s important to do it the right way. You want to do everything right at every step. When addressing a cover letter, there are several common mistakes that can undermine your efforts. Here are some errors to watch out for:

Using the wrong name or title: Double-check that you have the correct spelling of the hiring manager’s name and their appropriate title.

Being too generic: Avoid overly generic salutations like “To Whom It May Concern” when you can use more specific alternatives.

Overly informal salutations: Keep the tone professional. Avoid overly casual greetings like “Hey” or “Hi there.”

Why does addressing your cover letter correctly matter?

Writing a cover letter worth writing starts with how you address it.

A correctly addressed cover letter is essential in making a strong first impression. It shows that you’ve done your homework and that you care about getting the details right. In a competitive job market, small details like this can set you apart from other candidates. It also demonstrates your respect for the hiring manager and your understanding of the importance of personalization in the job application process.

One final note on addressing your cover letter

Cover letters don’t introduce your resume, they supplement it.

In order to get your cover letter into the hands of a hiring manager who cares, your  resume has to get past the recruiter and, in many cases, the applicant tracking system they’re using.

With our helpful cover letter generator tool, the job description is listed, and your resume will already have been generated or created. Then, you just click “Generate Cover Letter”, it analyzes everything, and in seconds you have a brand new cover letter.

Try analyzing your resume below to receive instant optimization tips and recruiter insights from Jobscan so that the time you spend crafting your cover letter isn’t a waste.

Frequently asked questions

When addressing an email cover letter, use the same level of formality as you would in a traditional printed cover letter. Start with a professional salutation such as “Dear [Hiring Manager’s Name],” and include the job title or department if you don’t know their name. If the hiring manager’s name is unknown, “Dear Hiring Manager,” is an acceptable alternative.

Ideally, you should address your cover letter to the hiring manager responsible for filling the position. If the job posting doesn’t provide a name, do some research by checking the company’s website or LinkedIn, or by calling the company directly to ask for the appropriate contact.

If you cannot find the hiring manager’s name after thorough research, address your cover letter to a specific department or team. Examples include “Dear Hiring Manager,” “Dear [Department] Team,” or “Dear [Job Title] Hiring Team.”

A good way to address a cover letter is by using the hiring manager’s full name, preceded by “Dear” and followed by a colon. For example, “Dear Jane Doe:” If the name isn’t available, use a title like “Dear Hiring Manager” or “Dear [Job Title] Team.”

The proper greeting for a cover letter is “Dear [Hiring Manager’s Name],” followed by a colon. If you don’t have the name, “Dear Hiring Manager,” is a professional and widely accepted alternative.

If you don’t have the hiring manager’s name, here’s a sample salutation: “Dear Hiring Manager,” “Dear Marketing Team,” “Dear [Job Title] Hiring Team,” These options show you’ve put in some effort to personalize your cover letter even without a specific name.

To find the right recipient, start by reviewing the job posting for any clues. Next, visit the company’s website to check the “About Us” or “Team” pages. LinkedIn is also a valuable resource—search for the company and use job titles to narrow down potential hiring managers. If all else fails, consider contacting the company’s HR department directly to ask for the appropriate contact.

A cover letter is a personalized document submitted with your resume as part of a job application. It introduces you to the employer, highlights your qualifications, and explains why you’re a good fit for the role. A well-written cover letter can make a strong first impression and set you apart from other candidates by showing your enthusiasm and professionalism.

When formatting the company’s address on your cover letter, include the following: The recipient’s name (if known) The company’s name The company’s street address City, state, and ZIP code This format is typically placed at the top left of the cover letter, below your contact information.

Content Writer at Jobscan.

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“To Whom It May Concern” in a Cover Letter: 7 Alternatives

By Jeffrey Stromes

Using “To Whom It May Concern” in a cover letter is an outdated practice that feels overly formal and disconnected. It’s a suboptimal way of addressing the reader , which is why you should opt for other methods that are more personal when writing this document.

In this article, we’ll explain how to start your cover letter better and how else you can write “To Whom It May Concern.” We’ll first determine what makes this opening poor and then give you solid alternatives that will help you grab the reader’s attention . 

Without further ado, let’s dive right in!

Key Takeaways

You shouldn’t use “To Whom It May Concern” in a cover letter, as it’s an outdated phrase that’s too generic and indifferent .

One of the best ways to address a cover letter is to use the reader’s name .

To find the hiring manager’s name , you can look at the company’s website and LinkedIn, read the job posting, or even contact the company.

If you can’t find the name of the recipient, you can address them by their title or department .

Why You Shouldn’t Use “To Whom It May Concern” in Your Cover Letters

You shouldn’t use “To Whom It May Concern” in your cover letter, as this opening is considered antiquated, indifferent, and unenthusiastic .

First of all, it severely lacks personalization . When you address the reader more directly—whether by their name, job title, or in a similar manner—you personalize the letter and build rapport with the recipient.

The connection you build this way humanizes your application and helps you stand out from the competition. Plus, it makes your cover letter more impactful and memorable, increasing the chances that the reader will engage with it. It’s essential to achieve this at the beginning of the document, as it also ensures hiring managers will read the rest carefully.

Another reason to avoid starting your cover letter this way is that it demonstrates a lack of effort . By going the extra mile to find out who is going to read your letter before addressing them directly, you show dedication. This tells hiring managers that you did your diligence and researched the company because you are genuinely interested in the role.

Finally, using a more specific opening instead of “To Whom It May Concern” in your cover letter hints at several valuable soft skills . 

Namely, it’s a strong indicator of good communication and writing skills , as well as research prowess and attention to detail.

How to Find Out Whom to Address in Your Cover Letter

Before discussing solid alternatives to “To Whom It May Concern,” we need to determine how to find out whom to address in a cover letter. 

There are many ways to go about it, so here are three of the most effective and common ones :

Sources To Check

Company website . The vast majority of companies today have websites where you can find all the relevant information about their work and employees, including HR professionals and hiring managers who might be reading your cover letter.

Job posting . It’s not uncommon for job postings to have the names of recruiters or hiring managers as part of their contact information. That’s why you should carefully read them to see if there’s a name associated with the email to which you should send your cover letter.

LinkedIn . You can look up the company on LinkedIn to learn about its members. Look for professionals with specific titles, whether it’s “Hiring Manager” or “Recruitment Manager.” The company’s recent posts can also be about hiring, and they might contain details about those in charge of the process.

If these typical approaches yield no results, you can use some of the more involved methods , like:

Contacting the company . You can call the company via phone and politely ask the receptionist for the name of the person in charge of hiring.

Leveraging your network . If you have connections in the company or know someone who does, you can use them to determine the name of the hiring manager.

Searching on Google . When all else fails, a simple Google search might give you the information you need. For instance, you can find the name that you’re after in one of the news articles, publications, blog posts, company announcements, and more.

7 Alternatives for “To Whom It May Concern” on a Cover Letter

Here are seven established alternatives for “To Whom It May Concern” that work perfectly for your cover letter.

#1. Dear [Name of the Hiring Manager]

Addressing the hiring manager directly is one of the best ways to start your cover letter . This means that the established method of using “Dear” followed by their name makes your letter personal and shows effort .

Depending on the company’s culture, you can slightly customize this opening . For instance, you should determine whether to use honorifics , such as Mr., Ms., Dr., etc. Moreover, you can use the hiring manager’s full name or just their last name. You can even include their name alone, without the “Dear” before it.

This makes it all the more important to do proper research and gain an in-depth understanding of the organization's social dynamics . Getting this part right can significantly boost the effect of your cover letter and portray you as an excellent cultural fit . 

#2. Dear [Name of the Recruiter]

If you can’t find the name of the hiring manager but you find out who the recruiter is, you can address them and send them your cover letter . Both of these professionals are responsible for hiring, so it’s not uncommon for recruiters to read cover letters, especially since they are in charge of the initial assessment of candidates.

Should you opt for this method, you can follow the same rules as if you were addressing the hiring manager by their name . This includes looking into the company’s culture to figure out whether to use or omit “Dear,” include honorifics, mention the recruiter’s full name or just their last name, etc.

#3. Dear Recruiter/Hiring Manager

When you don't know a recruiter or hiring manager’s name, using their job titles is an acceptable way of addressing them. It’s a courteous and professional alternative that shows respect for the role and ensures your cover letter gets to the appropriate individuals.

#4. Dear [Name of the Head of the Department]

Instead of a generic “To Whom It May Concern” in your cover letter, you can address the head of the department that you want to join . When you’re researching the company, you might be able to find the leader of the department instead of the recruiter or hiring manager.

In that case, you send your cover letter to them and address them by their name , just as if you’d address the hiring manager or recruiter. This way, you’re also demonstrating diligence and willingness to go the extra mile as you’re highlighting your understanding of the company’s hierarchy.

#5. Dear [Name of the Department]

When you can’t find the name of a person, be it the hiring manager or the head of the department you’re applying to, you can address the department itself . Instead of starting your cover letter with “To Whom It May Concern,” you can open it with “Dear IT Department” or “Dear Marketing Department.” While this method isn’t as personal when there’s no reader’s name, it is still targeted and specific , and it shows effort on your end. Moreover, addressing the letter by the name of the department is functional, as it helps your cover letter reach the right person, even if you’re unsure who to send it to.

#6. Dear [Recruiting Team or Department]

Some companies have specific names for their recruiting teams , which you can use to address your cover letter. For example, their recruitment team might be called “Talent Acquisition,” in which case you should begin your cover letter with “Dear Talent Acquisition Team.”

This is another approach that isn’t as personal as specifying an individual name, but it shows effort on your end and familiarity with the company’s inner workings and internal terminology. It helps tailor your cover letter to the organization, increasing your chances of making a good first impression.

#7. Dear [Role] Search Committee/Hiring Manager

Another targeted method that doesn’t require the name of the recipient is to address the search committee, team, or hiring manager in charge of the role that you’re applying for. For instance, if you’re applying for the role of a software engineer, you can address your cover letter with “Dear Software Engineer Hiring Committee” or “Dear Software Engineer Search Team.”

While this is a broad salutation, it’s not as generic as using “To Whom It May Concern” in a cover letter. By the role’s search team or hiring manager, you’re targeting relevant parties and showing that you understand that a hiring process is a collaborative effort .

How to Address a Cover Letter if You Can’t Find the Name

In a previous section, we’ve given you concrete examples of how to address a cover letter to an unknown recipient. Even in such situations, you still want to address a cover letter in as personal and targeted a way as possible .

This includes using all the information available about the job title and the company's department that you’re looking to join. Furthermore, you can mention the role that you’re applying for to specify who you’re writing to further .

The first thing to do when you’re unable to find the name of the hiring manager or recruiter is to address them by their title . Another option is to address the hiring team or individual in charge of the role. Finally, if you don’t know who to send your cover letter to, you can send it to the department’s email and address it to the head of that department.

It’s also worth mentioning that there are some alternatives to the “Dear” part of your salutation. Depending on the company’s culture, you can say “Hello” instead. This is a friendlier variant, but it is still professional enough to work in modern companies that practice less formal communication.

On the other hand, you can use “Greetings” as a more formal and respectful way of saluting the reader. For example, “Greetings, Hiring Manager” is a viable option in traditional and highly corporate environments.

Ultimately, “Dear” remains the golden standard of starting cover letters and the one to use unless you’re absolutely sure that one of the alternatives is a better fit .

Other Phrases Besides “To Whom It May Concern” You Shouldn’t Use

Apart from “To Whom It May Concern,” there are several other ways to start your cover letter that are just as ineffective and impersonal. Here are a few more phrases to avoid using when writing your cover letter:

“Dear Sir or Madam.” This is as generic and outdated as “To Whom It May Concern.” It is an old-fashioned and overly formal opening that has no place in modern business communication. Furthermore, it makes gender assumptions that may not be inclusive in non-binary workplaces .

“Dear [Company Name] Team.” This opening is so broad that it appears entirely untargeted and unfocused. It won’t demonstrate that you did any research on the company aside from knowing its name. Ultimately, it won’t help you make a connection with the person who might be reading your cover letter.

“Dear Hiring Committee.” This is a variation of the “Dear [Role] Search Committee/Hiring Manager” opening that is much less impactful and personal. A lack of a specified role makes it almost as broad and generic as “To Whom It May Concern” on a cover letter and not any more effective.

“Dear Search Committee .” This is a formal—albeit generic—opening that’s mostly seen in academic settings. Still, just like other phrases on this list, it’s an impersonal and uninspired way of addressing a cover letter that likely won’t grab anyone’s attention. You’ll be much better off showing effort and trying to personalize your application.

When to Use “To Whom It May Concern”?

“To Whom It May Concern” is a poor choice for a cover letter and most business correspondence in general. Still, there are some documents where it is acceptable to use it and it wouldn’t feel out of place.

For example, if you’re writing a general inquiry about a company or organization, you can open the letter with “To Whom It May Concern.” When you have a question in mind that you don’t know who to send, you can address it broadly, and the recipient will forward it to a relevant department.

You can also use “To Whom It May Concern” when you’re writing a letter of recommendation . While a personalized letter is more impactful, you can’t expect a former employer, supervisor, or colleague to write a new one whenever you apply for a different job. In that case, they can use this generic opening to make a letter appropriate for all recipients.

When you’re having a business complaint or giving written feedback , it’s appropriate to use “To Whom It May Concern” if you don’t have a specific person or department in mind. Finally, you can find this opening in various formal public notices or legal documents that address wide and unknown audiences.

Final Thoughts

While “To Whom It May Concern” is professional and might sound appealing to use in business correspondence, it’s too professional and impersonal for a cover letter. Instead, you want to find a delicate balance between corporate and personal .

That’s why it’s usually best to address the recruiter or hiring manager by their name. If you thoroughly research the company, you’ll more than likely find the recipient of your letter. Otherwise, you can use their job title, department, or team name.

That way, you’ll have a strong opener that establishes a connection with the reader and ensures they pay close attention to all the skills and qualifications demonstrated in your letter.

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How to Use To Whom It May Concern (Alternatives Included)

Mike Simpson 0 Comments

By Mike Simpson

Every letter needs a solid salutation. Why? Because it helps the reader figure out who you’re talking to. But what if you don’t know the name of the person you’re addressing? That’s where “to whom it may concern” comes in.

“To whom it may concern” is a generic salutation that can apply to nearly anyone, making it the default approach if you don’t have a contact’s name. But is it a good idea to use “to whom it may concern” in a cover letter ? Well, that depends.

If you’re curious about using “to whom it may concern” in a letter, here’s what you need to know.

Starting a Letter

Before we dig into the nitty-gritty of using “to whom it may concern,” let’s pause for a quick second and talk about starting a letter in general. As a job seeker, there’s at least one kind of letter you’re going to be writing regularly: the cover letter.

Do you actually need a cover letter? Yes, yes, you do. While most hiring managers assert that customizing your resume is the most important thing you can do, nearly half also want to see a cover letter. That’s a big percentage.

Plus, 83 percent of recruiters say that a great cover letter can land you an interview even if your resume isn’t a spot-on match. Holy cow, right? That alone should put cover letters on your must-do list.

Whenever you write any kind of letter, you want to start strong. After all, you need to convince the reader to actually finish the entire thing. If you don’t capture their attention quickly, that may not happen.

In most cases – after you fill in some contact information at the top – the first thing you need in your letter is a salutation. Why? Because it’s polite and directly acknowledges the reader.

Without a greeting, you’re letter just hops into whatever you want to talk about. If you’re writing a cover letter, that means you’d diving into a one-sided discussion about yourself.

The salutation recognizes that there is a person there “listening” to what you’re sharing. It’s a light form of appreciation. Yes, it’s a small gesture, but it’s an important one.

To Whom It May Concern

Alright, let’s take a second to talk about the use of “to whom it may concern” as a letter opening through time. While its exact origin isn’t entirely clear, the phrase does have a long history.

One of the most noteworthy examples is from a document written by President Abraham Lincoln. In a July 18, 1864 letter , he began with “to whom it may concern.” So, the phrase is at least that old.

Generally, the salutation serves as a generic opener when you either aren’t speaking to a particular individual (as a person might do with an open letter to the public) or when you don’t know who the reader is. It’s a polite and incredibly formal way to address an unknown individual. “Dear whoever” just doesn’t have the same ring, does it?

Now, if good old Abe Lincoln used it, does that mean you should too? Well, in most cases, no, you shouldn’t. Really, it should be treated as a greeting of last resort, especially for cover letters. If you have any other reasonable alternative that feels even the slightest bit more personal, that’s probably the better choice.

Plus, it feels really old-school. It doesn’t seem like it fits in modern society. The same goes for “Dear sir or madam,” which equal parts generic and out of place.

Now, does that mean you can’t ever use “to whom it may concern” in your cover letter? No, it doesn’t. Instead, it should simply be the last option you explore after everything else falls through.

So, what should you use instead? Well, we’ll get to that in a minute.

It is important to note that there may be a few exceptions. If you’re writing a letter of recommendation that may be used in more than one way – such as for a job search and for college admissions – then “to whom it may concern” might be a better bet. That keeps the reader audience broad, allowing the letter to serve more than one purpose.

But cover letters only have a single reason for existing. As a result, it’s best to get more specific with your greeting.

Proper Usage of To Whom It May Concern

Alright, let’s say that, for whatever reason, “to whom it may concern” is all you’ve got. If that’s the case, then you need to make sure you use it the proper way.

There’s a pretty good chance that one question has been dancing through your mind: Do you capitalize to whom it may concern?

In most cases, when you’re starting a cover letter, you do want to capitalize the greeting. So, that would mean that the to whom it may concern capitalization should look like this:

Additionally, you’ll usually follow it with a colon instead of a comma. It’s the formal approach, which is the perfect choice in these circumstances. So, that gives you:

To Whom It May Concern:

Just remember that you should only use this approach to opening a cover letter if you really can’t figure out anything better. But if you’re really stuck with it, you now know how to use it right.

What about “to whom this may concern?” How do you use that? Typically, you don’t. “To whom this may concern” isn’t the traditionally accepted approach. If you use that, the hiring manager might just assume that you have no idea how to start a cover letter, and that’s no good.

Alternatives to To Whom It May Concern

Okay, we’ve said it a few times now, and it bears repeating once more; don’t use to whom it may concern in your cover letter unless that’s all you have available. But what should you use instead? Glad you asked.

First, you’re always better off using the hiring manager’s name if you can find it. This makes your cover letter feel more personal. So, whenever possible, go with “Dear [Mr./Mrs./Ms./Dr.] [First Name] [Last Name].” It really is the best choice.

What about “Mx. [First Name] [Last Name]?” Is that okay to use?

“Mx.” is a gender-neutral way of addressing a person, and it’s increasingly popular with people who consider themselves nonbinary. However, it’s best to only use this if you are 100 percent sure it’s the hiring manager’s preferred title.

Why? Because “Mx.” is still a bit rare in the business world. People who aren’t familiar with it may think that it’s a typo, and that won’t reflect well on you. Plus, there’s also a bit of controversy surrounding its use and, if the hiring manager has strong feelings about it, that could hurt your chances of getting the job.

So, unless you know that the hiring manager prefers “Mx.” it is better to go with something else. If the contact has a gender-neutral name and you can’t find out anything else about them, skip the title and use “Dear [First Name] [Last Name]” instead.

But what if you don’t have the name of a contact? Then, it’s time for a different approach.

You can try “Dear [Job Title/Role]” as an alternative. For example, “Dear Hiring Manager” or “Dear IT Department Manager” could work. It’s at least a bit more personal, as it’s clearly speaking to a particular individual.

Next, you could go with “Dear [Department].” Again, this is a bit less ideal, as it’s opening it up to a group instead of a specific person. Still, “Dear Marketing Department” is still better than “to whom it may concern” for a letter salutation.

If the workplace is more casual, you may even be swing “Greetings” as the entire salutation. It’s less formal and a bit warmer. However, it might not sit well with every hiring manager, so you may only want to use this one if you know the company is pretty darn relaxed.

Tips for Finding a Contact Person

By now, you know that using the contact’s name is the absolute best approach when you’re writing a cover letter. If you want to find it, start by reviewing the job ad.

In some cases, the contact person’s information is right there in black and white. In others, you may be able to figure it out based on other contact details. For example, if you’re told to send your resume to an email address, and that email is clearly based on a person’s name, you may have all you need to know. A lot of companies use employee first and last names to create their email addresses, so this may be all you need.

Other companies use certain details from a person’s name, like first initials and full last names, or partial first and last names. At times, this enough information for you to figure the rest out. You can use resources like the company website or LinkedIn to find a match based on what you do know.

But if any clues about the person’s name aren’t in the job ad, how do you find it?

In this case, a great place to begin is the company website. If you can find staff bios or an overview of the company’s organizational structure, you may be able to suss out who is overseeing the role. This is especially true if the job ad includes the job title of who you would be reporting to, as there may be only one employee with that title in a suitable department.

If that doesn’t work, head on over to LinkedIn. You can head to the company’s page to look for a staff list or may be able to figure out who your contact would be by doing a search.

Contacting members of your network may also be a good idea. If you know someone who works at the company today, they may be able to clue you in by providing you the hiring manager’s name.

Finally, you could try to reach out to the company and simply ask them. Let them know that you are preparing to apply for a job and want to know who you need to address your cover letter to. Now, they may decline to give you that information, but it doesn’t hurt to try.

If none of those approaches work, then it’s time to use one of the “to whom it may concern” alternatives we listed above. If you at least know the job title or department, that could be enough. Plus, you can always go with the classic “Dear Hiring Manager,” as that will usually strike the right chord.

Putting It All Together

Ultimately, there is a time and place for “to whom it may concern” in a letter, just not usually in a cover letter. Try all of the alternatives above before you default to a generic greeting. That way, you’re cover letter is more likely to make a great impression, increasing the odds that you’ll get called in for an interview.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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7 Ways to Address Your Cover Letter That Aren’t “To Whom It May Concern”

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To Whom It May Concern: I am applying for this job I found at this company that I spent so little time researching I can’t quite remember what role is open and I’m not positive I know the name of the company or what it does. Also, I decided to address it to “whom” because you must have a whom or two over there, right?

If that sounds absurd, now you have a taste first-hand of what it’s like for a recruiter or hiring manager to see the words “To Whom It May Concern” at the top of your cover letter .

And I hope that that bland, overripe, “To Whom It May Concern”-y taste has sufficiently convinced you to vow never to use the phrase again, at least when it comes to your current and future job applications. (You may find other situations where it’s appropriate—such as when lodging a customer service complaint—but I can assure you your cover letter isn’t one of them.)

Those five little words tell a recruiter or your prospective boss a lot, and none of it is good. Not only does the phrase make you sound like a yellowing doily on your grandmother’s coffee table (in other words, ancient), but it also smacks of laziness, or apathy, or a lack of resourcefulness, or some combination of any number of characteristics that won’t help you get hired. Because to them, if you were truly excited about the idea of working for this company, you’d surely take the time to tailor your greeting.

Yes, job searching can be tedious and frustrating and sometimes mildly soul-crushing, and maybe you’re pretty sure you’d rather step on a beehive than spend any more time writing cover letters. But at the end of the day, your goal is to get a new job, or at least land an interview. What’s the point in dashing off another cover letter if the very first words on it will make the reader wrinkle their nose and toss it aside?

So do everyone a favor and next time, try one of these “To Whom It May Concern” alternatives.

1. Dear/Hello [Name of Person Who’d Be Your Boss]

The best thing you can do for yourself when addressing your cover letter is figure out who the person filling the open role would report to—i.e. your potential future boss.

Sometimes it’s easy: When I applied for my current role, the job description said something like “This role reports to the editor in chief.” I went to The Muse’s team page, found the editor in chief, and wrote my letter to her. But other times, it won’t be as immediately clear. Do some research and see if you can infer who it is, or if you happen to have a connection at the company, ask them!

While you’re doing your company research, try to assess how formal the culture is to determine:

• Whether to start with “Dear” or “Hello” (or maybe neither—you can also go with just their name)
• Whether to use honorifics (Mr., Ms., Dr., Prof., etc)
• Whether to use a full name or just a first name

You’ll probably want to err toward more formal if you’re not sure, and make certain you don’t accidentally misgender someone with the wrong honorific (if you can’t confirm it 100%, drop any gendered language and just use the name).

Even if you don’t have your prospective boss’s name and choose one of the options below instead, make sure you still ask yourself the same questions about formality and tone.

2. Dear [Name of the Head of the Department for Which You’re Applying]

If you’ve made a good-faith effort to figure out who your boss would be and it’s just not yielded any answers, don’t panic. It’s not always possible to find that information at this point in the process.

However, you might still be able to address your cover letter to a specific person by simply choosing the head of the department the role falls under. Sure, it may be your prospective boss’s boss, or their boss, but in a way, you’d still be reporting to them up the chain. And it demonstrates that you made an effort and considered what part of the organization you’d be joining and how you’d fit in.

3. Dear [Name of Department for Which You’re Applying]

Along the same lines, if you can’t find the name of a department head , you can go ahead and address your letter to the team or department. For example, you could say “Dear Sales Department” or “Hello Product Team.”

4. Dear [Name of Recruiter]

Now, if you’re determined to write to a specific person but have given up on finding the manager or department head, there’s still hope! If you can zero in on the recruiter or talent acquisition specialist (or the head of recruiting), you can address your letter to them. After all, they’ll likely be the first ones to read it and decide whether you should move on to the next step.

5. Dear [Whatever This Company Calls Their Recruiting Team or Department]

But if you can’t figure out a name there, you can also address the team—just take a few minutes to look up what exactly this particular company calls it. You’ll end up with something like “Dear Recruiting Department” or “Dear Talent Acquisition Team.”

And you might want to stick the name of the company in there and make it something like “Dear Muse Talent Acquisition Team.” That way, you’re giving a first signal that you know which company you’re applying to and not just sending a generic letter.

6. Dear Recruiter/Hiring Manager

Another option is to address your letter more generically to the recruiter or hiring manager by using those titles, i.e. “Dear Recruiter” or “Dear Hiring Manager.”

7. Dear [Role for Which You’re Applying] Search Committee/Hiring Manager/Hiring Team

But even then, you might want to be a little more specific by incorporating the role you’re applying for into the salutation. For example, you might say “Dear Account Executive Search Committee” or “Hello Happiness Hero Hiring Manager” (yes, that’s a real title ).

At the very least, you’re showing that you know what role you’re applying for and that you’ve done some amount of tailoring of your application—more so than a “Dear Recruiter” would immediately indicate.

Your ultimate goal when you’re writing a cover letter is to get to the next step in the hiring process. Just remember that the whoms won’t be impressed if you address them as such. After all, they do have names, roles, teams, departments, and committees. Pick one of those instead and your letter is much more likely to get read, and you’re much more likely to get hired.

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• To Whom It May Concern | Usage & Alternatives

To Whom It May Concern | Usage & Alternatives

Published on June 22, 2023 by Jack Caulfield .

To Whom It May Concern is a formal greeting that can be used to start an email or letter addressed to someone whose name you don’t know or to no one in particular. It’s still used, but it’s considered somewhat old-fashioned and impersonal. There are better options in most contexts.

Using this salutation can suggest to the recipient that you’re sending out a mass email to many different people or that you couldn’t be bothered to learn anything about the person to whom you’re writing.

Even if you don’t know the name of the person you’re writing to, it’s usually best to either find out or use a job title or department name to make your salutation more personal.

Dear Head of Marketing, …

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Table of contents

Alternatives to “to whom it may concern”, when and how to use “to whom it may concern” correctly, “to whom it may concern” vs. “dear sir or madam”, other interesting language articles, frequently asked questions.

The best alternative to “To Whom It May Concern” is to write to a specific person where possible. If you know or can find out (e.g., online) the name of the person you’re addressing, then you should use it.

Use a title like “Ms.” or “Mr.” in combination with the person’s last name , or write out their full name . In a formal context, you usually shouldn’t address someone by their first name alone.

Obviously, you won’t always be able to find out the name of the person you’re writing to, and you may not be reaching out to a specific person at all.

It’s often still better to make your greeting a bit more specific by using a job title  or  department name , showing that you’re not just reaching out completely at random. Capitalize the title or department name.

Dear Department of Finance, …

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There are some contexts in which “To Whom It May Concern” is the best choice. It’s legitimate to use this salutation when your letter or email is really addressed to a nonspecific group of people or to an entire organization. Some examples include:

• A formal complaint directed at a company in general
• A reference or recommendation letter for someone who will be applying to a variety of positions
• A  letter of interest to be sent out to various organizations

When you do use “To Whom It May Concern,” make sure to write it correctly. It’s considered most formal to use a colon (rather than a comma) after this phrase. You should also make sure to capitalize every word and to get the phrasing right: use the object pronoun “whom,” not “who.”

• To whom it may concern,
• Dear Whoever it may Concern:
• To Who It May Concern:
• To Whom It May Concern:

A salutation that’s often used interchangeably with “To Whom It May Concern” is “Dear Sir or Madam.” Both greetings are considered very impersonal, formal, and old-fashioned, but there is some difference in usage:

• To Whom It May Concern suggests that your letter or email is addressed to no one in particular. It might be a letter expected to be shown to various people without the expectation of a reply—for example, a letter of reference.
• Dear Sir or Madam suggests that you expect to be addressing a particular individual, but one whom you know little about.

We also advise against using “Dear Sir or Madam.” If you’re addressing no one in particular, “To Whom It May Concern” is the more correct choice, whereas if you’re addressing a specific person, it’s best to do so in a more personalized way, as described above.

Another reason to avoid “Dear Sir or Madam” is that some people may not wish to be addressed as either “Sir” or “Madam.”

If you want to know more about commonly confused words , definitions , and differences between US and UK spellings , make sure to check out some of our other language articles with explanations, examples, and quizzes.

Confused words

• Affect vs effect
• Further vs farther
• Loose vs lose
• Whose vs who’s

Definitions

• Bear with me
• Presumptuous

US vs. UK spellings

• Burned or burnt
• Canceled or cancelled
• Dreamt or dreamed
• Gray or grey
• Theater vs theatre

You should start a professional email with a greeting and the name and title of the recipient (e.g., “Dear Mr. Walken”). Then, you should include an introductory line like I hope this email finds you well , followed by the body of the email.

For less formal emails, you can use a more casual introductory line like I hope you’re doing well .

Our  rewriter can help you find alternative ways to start a professional email.

Some synonyms and phrases related to I hope this email finds you well include:

• It is a pleasure connecting with you again
• I hope you are doing well
• I hope you are having a productive week

Scribbr’s  paragraph rewriter  can help you find synonyms for phrases like “I hope this email finds you well.”

Miss is a title for an unmarried woman or girl (e.g., “Miss Jones”). It cannot be used for a married woman. It is sometimes seen as slightly old-fashioned, since it defines the woman by her marital status.

Ms. is a title for a woman whose marital status is unknown, for an older unmarried woman, or for any woman in a context where you don’t want to emphasize the woman’s marital status. It’s intended to be neutral, in that it can be used for married and unmarried women alike—much like “Mr.” can be used for married and unmarried men.

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7 Ways to Address Your Cover Letter That Aren’t “To Whom It May Concern”

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7 Ways to Address Your Cover Letter That Aren’t “To Whom It May Concern” was originally published on The Muse , a great place to research companies and careers. Click here to search for great jobs and companies near you.

To Whom It May Concern: I am applying for this job I found at this company that I spent so little time researching I can’t quite remember what role is open and I’m not positive I know the name of the company or what it does. Also, I decided to address it to “whom” because you must have a whom or two over there, right?

If that sounds absurd, now you have a taste first-hand of what it’s like for a recruiter or hiring manager to see the words “To Whom It May Concern” at the top of your cover letter .

And I hope that that bland, overripe, “To Whom It May Concern”-y taste has sufficiently convinced you to vow never to use the phrase again, at least when it comes to your current and future job applications. (You may find other situations where it’s appropriate—such as when lodging a customer service complaint—but I can assure you your cover letter isn’t one of them.)

Those five little words tell a recruiter or your prospective boss a lot, and none of it is good. Not only does the phrase make you sound like a yellowing doily on your grandmother’s coffee table (in other words, ancient), but it also smacks of laziness, or apathy, or a lack of resourcefulness, or some combination of any number of characteristics that won’t help you get hired. Because to them, if you were truly excited about the idea of working for this company, you’d surely take the time to tailor your greeting.

Yes, job searching can be tedious and frustrating and sometimes mildly soul-crushing, and maybe you’re pretty sure you’d rather step on a beehive than spend any more time writing cover letters. But at the end of the day, your goal is to get a new job, or at least land an interview. What’s the point in dashing off another cover letter if the very first words on it will make the reader wrinkle their nose and toss it aside?

So do everyone a favor and next time, try one of these “To Whom It May Concern” alternatives.

1. Dear/Hello [Name of Person Who’d Be Your Boss]

One thing you can do for yourself when addressing your cover letter is figure out who the person filling the open role would report to—i.e. your potential future boss.

Sometimes it’s easy: When I applied for my current role, the job description said something like “This role reports to the editor in chief.” I went to The Muse’s team page, found the editor in chief, and wrote my letter to her. But other times, it won’t be as immediately clear. Do some research and see if you can infer who it is, or if you happen to have a connection at the company, ask them!

While you’re doing your company research, try to assess how formal the culture is to determine:

• Whether to start with “Dear” or “Hello” (or maybe neither—you can also go with just their name)
• Whether to use honorifics (Mr., Ms., Dr., Prof., etc)
• Whether to use a full name or just a first name

You’ll probably want to err toward more formal if you’re not sure, and make certain you don’t accidentally misgender someone with the wrong honorific (if you can’t confirm it 100%, drop any gendered language and just use the name).

Even if you don’t have your prospective boss’s name and choose one of the options below instead, make sure you still ask yourself the same questions about formality and tone.

2. Dear [Name of the Head of the Department for Which You’re Applying]

If you’ve made a good-faith effort to figure out who your boss would be and it’s just not yielded any answers, don’t panic. It’s not always possible to find that information at this point in the process.

However, you might still be able to address your cover letter to a specific person by simply choosing the head of the department the role falls under. Sure, it may be your prospective boss’s boss, or their boss, but in a way, you’d still be reporting to them up the chain. And it demonstrates that you made an effort and considered what part of the organization you’d be joining and how you’d fit in.

3. Dear [Name of Department for Which You’re Applying]

Along the same lines, if you can’t find the name of a department head , you can go ahead and address your letter to the team or department. For example, you could say “Dear Sales Department” or “Hello Product Team.”

4. Dear [Name of Recruiter]

Now, if you’re determined to write to a specific person but have given up on finding the manager or department head, there’s still hope! If you can zero in on the recruiter or talent acquisition specialist (or the head of recruiting), you can address your letter to them. After all, they’ll likely be the first ones to read it and decide whether you should move on to the next step.

5. Dear [Whatever This Company Calls Their Recruiting Team or Department]

But if you can’t figure out a name there, you can also address the team—just take a few minutes to look up what exactly this particular company calls it. You’ll end up with something like “Dear Recruiting Department” or “Dear Talent Acquisition Team.”

And you might want to stick the name of the company in there and make it something like “Dear Muse Talent Acquisition Team.” That way, you’re giving a first signal that you know which company you’re applying to and not just sending a generic letter.

6. Dear Recruiter/Hiring Manager-The Common Option

Another option is to address your letter more generically to the recruiter or hiring manager by using those titles, i.e. “Dear Recruiter” or “Dear Hiring Manager.” This is a common option and can save you time if there is minimal information available.

7. Dear [Role for Which You’re Applying] Search Committee/Hiring Manager/Hiring Team

But even then, you might want to be a little more specific by incorporating the role you’re applying for into the salutation. For example, you might say “Dear Account Executive Search Committee” or “Hello Happiness Hero Hiring Manager” (yes, that’s a real title ).

At the very least, you’re showing that you know what role you’re applying for and that you’ve done some amount of tailoring of your application—more so than a “Dear Recruiter” would immediately indicate.

Your ultimate goal when you’re writing a cover letter is to get to the next step in the hiring process. Just remember that the whoms won’t be impressed if you address them as such. After all, they do have names, roles, teams, departments, and committees. Pick one of those instead and your letter is much more likely to get read, and you’re much more likely to get hired.

WTO / Letters and Emails / How To Use “To Whom It May Concern” in Letters (Examples)

How To Use “To Whom It May Concern” in Letters (Examples)

“To Whom It May Concern” is a conventional formal generic salutation used in letters or correspondence where the name and title of the addressee or recipient are unknown.

It is acceptable in formal or professional correspondence. “To Whom” and “Concern” refer to whoever the recipient is; “It” refers to the correspondence; and “May” implies the probability that any party may receive it. 

It is a known traditional salutation , although it is slowly becoming obsolete. It allows you to write a letter that can be received and accepted by different recipients. Such a generic salutation allows you to write letters that have reusability, such as recommendation letters.

The five words are capitalized when included in any correspondence. This type of letter is used when you don’t know the name or appropriate title to refer to the recipient. With this salutation, you can avoid misspelling their name or mislabeling their gender.

However, despite the flexibility of a To Whom It May Concern letter, you should always aim to determine the name and appropriate title to use when addressing your recipients. Use this salutation in a letter only when it’s necessary. This article will show you when to use it and how to write it in a letter.

When to Use “To Whom It May Concern” Salutation

It is acceptable to use this type of letter in business letters, recommendation letters, and other situations where it is hard to determine the name and title of the recipient.

Below are common scenarios when you can utilize this type of salutation: 

If you are unable to find the hiring manager’s name

If you cannot find the hiring manager’s name despite extensive research, you can use a generic salutation. This is common with job application cover letters. Also, if you are not sure who will review your letter, you can use this type of letter. 

If the hiring managers are a group of people 

When sending your job application to a group of people, such as a recruiting committee or panel, you can use the letter. This is applicable since you cannot name all the group members in the salutation. Therefore, assigning a generic salutation ensures the letter does not appear to be addressed to a single person.  

In recommendation/reference letters for someone else

Such greetings are suitable for recommendation or reference letters for a former employee, student, or tenant. This is because, in most cases, you will not be certain of the recipient of the letter. 

To lodge a formal complaint

Occasionally, it can be challenging to determine who is responsible for what in an organization or company. This can be problematic, especially when you have to file a formal complaint. Therefore, in such cases, you can use this salutation. This prevents a situation where you address the letter to the wrong contact person. This allows you to write a letter that can be forwarded directly to the person responsible for the complaint.

In a letter of introduction

When introducing yourself or someone else to another person or a group of people whom you do not know, you can use a generic salutation. For example, once you receive a quote and want to respond, you can use a generic salutation. 

In a prospecting letter

Generic salutations can be used in prospecting letters when contacting potential clients. In such situations, the name of your prospect, the decision maker, and their position are often unknown. Thus, using this type of letter allows for seamless correspondence where there is no misunderstanding as to who should receive the letter.  

Company feedback or suggestions 

Feedback and suggestions are normally beneficial if they get to the right person. When sending your feedback or suggestions, you may not know who is responsible for the matter you are addressing. So, a generic salutation is a good way to ensure you reach the relevant department.

When Not to Make Use of “To Whom It May Concern”

A “To Whom It May Concern” greeting is not always appropriate. The following are situations when you should avoid using it:

When writing a cover letter

A cover letter for a job application is meant to distinguish you from other candidates by exhibiting professionalism and a genuine interest in the position. Using a generic salutation is not a good way of doing this. So, even if you do not know the name of the hiring manager, you should not use a generic greeting. 

Personal letters

If you are writing a personal letter to someone, it is best to address them by name, especially if you have an established relationship with them. Using “to whom it may concern” can make the letter seem impersonal and distant.

Free Templates

What is the Appropriate Way to Write “To Whom It May Concern”?

The salutation should be formatted in a specific way. The first letter of each word of the salutation should be capitalized. This is because this phrase is used as a substitute for the recipient’s name, which, if written, would have every first letter capitalized as it is a proper noun.

Always use “whom” and not “who” or “whoever.” This is because “whom” in this case is a preposition or object of a verb, thus the need to use it in that manner. 

The salutation should also be followed by a colon (:). You should then add a double space before typing the rest of the letter. However, if you are following a particular style guide, be sure to check the specific rules and follow them. Some guides require you to use a comma rather than a colon. 

Pros and Cons

The following are the advantages and disadvantages of using “To Whom It May Concern”:

Some advantages of this generic greeting are the following:

• The letter allows you to send the same one to multiple recipients without changing the greeting. 
• It eliminates the risk of misspelling a name, using the wrong gender title, or sending the letter to the wrong person. 
• A generic salutation saves you time from researching the names of your recipients. 

The following are some disadvantages of using a generic greeting in a letter:

• Most people will find a generic greeting impolite and rude in business correspondence since, these days, most contact information is easily accessible on company websites. This has made the salutation gradually obsolete. 
• Recipients’ information can often be obtained through a simple phone call. So, using a To Whom It May Concern greeting may indicate a lack of interest. 

To Whom It May Concern Alternatives 

There are alternatives to To Whom It May Concern that can be used similarly. These alternatives are viable in different situations, depending on who you are writing to. Examples of such alternatives include the following:

• Dear Hiring Manager
• Dear Recruiting Department
• Dear Recruiter
• Dear Recruiting Manager
• Dear Customer Service Manager
• Dear [Team or Department]
• Dear HR manager
• Dear Sir/Madam
• Dear Hiring Committee
• Dear [Department] Manager
• Dear Talent Acquisition Team
• Dear Human Resources Team
• Dear Personnel Manager
• Dear [job title you are applying for] Manager/Committee/hiring Team 

Frequently Asked Questions

To correctly write the salutation, capitalize on the first letter of each word. Then, insert a colon after the salutation and two spaces before beginning the letter’s introduction.  

Using this format is not rude. It is a formally acceptable way of addressing recipients with whom you are not familiar. 

Using “To whom it may concern” in an email can come across as impersonal and may not be the best option. In an email, it is better to address the recipient by their name or use a more specific greeting. If you are unsure about who the recipient is, you can try to do some research to find their name or use a more general greeting such as “Dear Hiring Manager” or “Dear [company name] team.”

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7 Ways to Address Your Cover Letter That Aren't "To Whom It May Concern"

To Whom It May Concern: I am applying for this job I found at this company that I spent so little time researching I can’t quite remember what role is open and I’m not positive I know the name of the company or what it does. Also, I decided to address it to “whom” because you must have a whom or two over there, right?

If that sounds absurd, now you have a taste first-hand of what it’s like for a recruiter or hiring manager to see the words “To Whom It May Concern” at the top of your cover letter .

And I hope that that bland, overripe, “To Whom It May Concern”-y taste has sufficiently convinced you to vow never to use the phrase again, at least when it comes to your current and future job applications. (You may find other situations where it’s appropriate—such as when lodging a customer service complaint—but I can assure you your cover letter isn’t one of them.)

SEARCH OPEN JOBS ON THE MUSE! See who’s hiring here , and you can even filter your search by benefits, company size, remote opportunities, and more. Then, sign up for our newsletter and we’ll deliver advice on landing the job right to you.

Those five little words tell a recruiter or your prospective boss a lot, and none of it is good. Not only does the phrase make you sound like a yellowing doily on your grandmother’s coffee table (in other words, ancient), but it also smacks of laziness, or apathy, or a lack of resourcefulness, or some combination of any number of characteristics that won’t help you get hired. Because to them, if you were truly excited about the idea of working for this company, you’d surely take the time to tailor your greeting.

Yes, job searching can be tedious and frustrating and sometimes mildly soul-crushing, and maybe you’re pretty sure you’d rather step on a beehive than spend any more time writing cover letters. But at the end of the day, your goal is to get a new job, or at least land an interview. What’s the point in dashing off another cover letter if the very first words on it will make the reader wrinkle their nose and toss it aside?

So do everyone a favor and next time, try one of these “To Whom It May Concern” alternatives.

1. Dear/Hello [Name of Person Who’d Be Your Boss]

The best thing you can do for yourself when addressing your cover letter is figure out who the person filling the open role would report to—i.e. your potential future boss.

Sometimes it’s easy: When I applied for my current role, the job description said something like “This role reports to the editor in chief.” I went to The Muse’s team page, found the editor in chief, and wrote my letter to her. But other times, it won’t be as immediately clear. Do some research and see if you can infer who it is, or if you happen to have a connection at the company, ask them!

While you’re doing your company research, try to assess how formal the culture is to determine:

• Whether to start with “Dear” or “Hello” (or maybe neither—you can also go with just their name)
• Whether to use honorifics (Mr., Ms., Dr., Prof., etc)
• Whether to use a full name or just a first name

You’ll probably want to err toward more formal if you’re not sure, and make certain you don’t accidentally misgender someone with the wrong honorific (if you can’t confirm it 100%, drop any gendered language and just use the name).

Even if you don’t have your prospective boss’s name and choose one of the options below instead, make sure you still ask yourself the same questions about formality and tone.

2. Dear [Name of the Head of the Department for Which You’re Applying]

If you’ve made a good-faith effort to figure out who your boss would be and it’s just not yielded any answers, don’t panic. It’s not always possible to find that information at this point in the process.

However, you might still be able to address your cover letter to a specific person by simply choosing the head of the department the role falls under. Sure, it may be your prospective boss’s boss, or their boss, but in a way, you’d still be reporting to them up the chain. And it demonstrates that you made an effort and considered what part of the organization you’d be joining and how you’d fit in.

3. Dear [Name of Department for Which You’re Applying]

Along the same lines, if you can’t find the name of a department head , you can go ahead and address your letter to the team or department. For example, you could say “Dear Sales Department” or “Hello Product Team.”

4. Dear [Name of Recruiter]

Now, if you’re determined to write to a specific person but have given up on finding the manager or department head, there’s still hope! If you can zero in on the recruiter or talent acquisition specialist (or the head of recruiting), you can address your letter to them. After all, they’ll likely be the first ones to read it and decide whether you should move on to the next step.

5. Dear [Whatever This Company Calls Their Recruiting Team or Department]

But if you can’t figure out a name there, you can also address the team—just take a few minutes to look up what exactly this particular company calls it. You’ll end up with something like “Dear Recruiting Department” or “Dear Talent Acquisition Team.”

And you might want to stick the name of the company in there and make it something like “Dear Muse Talent Acquisition Team.” That way, you’re giving a first signal that you know which company you’re applying to and not just sending a generic letter.

6. Dear Recruiter/Hiring Manager

Another option is to address your letter more generically to the recruiter or hiring manager by using those titles, i.e. “Dear Recruiter” or “Dear Hiring Manager.”

7. Dear [Role for Which You’re Applying] Search Committee/Hiring Manager/Hiring Team

But even then, you might want to be a little more specific by incorporating the role you’re applying for into the salutation. For example, you might say “Dear Account Executive Search Committee” or “Hello Happiness Hero Hiring Manager” (yes, that’s a real title ).

At the very least, you’re showing that you know what role you’re applying for and that you’ve done some amount of tailoring of your application—more so than a “Dear Recruiter” would immediately indicate.

Your ultimate goal when you’re writing a cover letter is to get to the next step in the hiring process. Just remember that the whoms won’t be impressed if you address them as such. After all, they do have names, roles, teams, departments, and committees. Pick one of those instead and your letter is much more likely to get read, and you’re much more likely to get hired.

Drop “To Whom It May Concern” for These Cover Letter Alternatives

Use This Default Greeting

Keep your introduction personal, frequently asked questions: “to whom it may concern” on a cover letter.

The weakest way to start your cover letter is with “To Whom It May Concern.” This vague, antiquated phrase causes a hiring manager to ask, “Does this really concern me?” – at which point your letter will pale compared to all the more urgent matters on their desk.

Fortunately, it’s easy to avoid “To Whom It May Concern” as your salutation. See how to address your recipient more clearly and confidently.

First, replace “To Whom It May Concern” with the more straightforward “Dear Hiring Manager.” Consider this phrase your new default for those rare cases where you don’t know anything about your addressee or the hiring organization. But also view it as a foundation on which it’s important to put other details revealed by the job posting.

Here are the five most common types of information you can find in a job posting, along with tips for adding them to “Dear Hiring Manager.”

1. Company name

Most job postings specify the hiring company. In these cases, simply place it before “Hiring Manager.”

Dear [Company] Hiring Manager:

Dear SZN Inc. Hiring Manager:

2. Division or department name

If the job posting doesn’t name the company, it may still mention the division or department you’d be working for. Take the same approach.

Dear [Department] Hiring Manager:

Dear Sales Department Hiring Manager:

3. Addressee’s job title

Some job postings give the title of the person you’re sending your application to or would report to in the role. Replace “Hiring Manager” with their given title.

Dear [Job Title]:

Dear Recruiting Manager:

Dear Internship Coordinator:

You can combine these first three variables to the extent you know them, such as with:

Dear [Company] [Job Title]:

Dear TAO Services Accounting Manager:

But depending on the job details, that can make an awkward “noun pileup” such as:

Dear PricewaterhouseCoopers Sales & Marketing Department Recruitment Officer:

In these cases, keep the job title but move the other details above your greeting, as in:

PricewaterhouseCoopers Sales & Marketing Department 300 Madison Ave New York, NY 10017

Dear Recruitment Officer:

Or, if you’re sending your cover letter as an email message, you can move details up to the subject line instead:

[Subject] Job inquiry – PricewaterhouseCoopers Sales & Marketing

4. Work culture

If you know or can tell a hiring company’s work culture is on the casual side, you can trade out “Dear” for the less formal “Hello,” “Greetings,” or even “Good morning.” You can also make the text slightly less formal by trading the colon at the end of the line for a comma.

Greetings SOE Services,

5. Addressee’s name

As the best option, trade out “Hiring Manager” for the addressee’s name if it appears on the job posting.

Dear [Mr./Ms./Mx.] [Last Name]:

Dear Mr. Bergsen:

Use “Ms.” for female recipient names unless the job posting suggests they’re to be addressed as “Mrs.” or “Miss.”

If the recipient’s name is non-gender specific, use their full name (or just their first name for a company with a more casual work culture).

Dear Alex Thompson:

Apart from “Dear Hiring Manager” and its many variations, you can also avoid “To Whom It May Concern” by referring to the job opening at hand, as in:

Re: [Job Title] Opening

Re: Sales Manager Job Opening

This option is specific and concise enough. But we don’t recommend it because it’s not very personable. When possible, address your recipient directly – your cover letter is, after all, a letter. By keeping that human touch, you’ll help hiring managers envision you as someone they can call and have in for an interview.

Is it professional to say, “To Whom It May Concern”? -

Technically, yes. “To Whom It May Concern” is a formal phrase long used for certain business communications. But it’s a poor choice for a cover letter and may even be seen as unprofessional by recipients whose names you know or can easily find.

Why is “To Whom It May Concern” a bad cover letter greeting? -

Because it comes off as vague and passive. Two main goals of any cover letter are to engage with a specific employer or job opening and to strike a confident tone. You can serve these goals better by addressing your recipient directly or using “Dear Hiring Manager” if no details about them are available.

Can I omit my cover letter greeting altogether? -

Yes, but we discourage it. When your letter cuts straight to the first sentence, it can make hiring managers doubt you’re addressing them specifically. It can also make them unsure if they’ve even received your full message.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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