Organizational Change: A Case Study

  • Published: June 2001
  • Volume 25 , pages 285–301, ( 2001 )

Cite this article

organizational change case study pdf

  • Richard Van Loon 1 , 2  

545 Accesses

5 Citations

Explore all metrics

Universities are often characterized as highly resistant to change, but this is not always true. In circumstances of major threat to institutional survival they may be as susceptible to change as any other large complex organization. This article presents a case study of major organizational change in a mid-sized (17,000 students) university in Ontario, Canada. It concludes that, while formal internal processes may vary from one institution to another, many of the tenets of change theory applicable to other organizations also apply in universities. Lessons about when and how such change can be effected are suggested.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Subscribe and save.

  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime

Price includes VAT (Russian Federation)

Instant access to the full article PDF.

Rent this article via DeepDyve

Institutional subscriptions

Similar content being viewed by others

organizational change case study pdf

Management of Permanent Change—New Challenges and Opportunities for Change Management

organizational change case study pdf

Organizational Change

organizational change case study pdf

Dunphy, Dexter: Pushing the Boundaries of Change

Adam, G. S. (1996). Steps towards renewal. Ottawa: Carleton University

Google Scholar  

Allison, G. T. (1971). Essence of decision. Boston: Little, Brown, Boston.

Bennis, W., Benne, K.D., & Chin, R.(Eds.), 1976. The planning of change (3rd ed.). New York: Holt.

Nickols, F. Change Management 101. home.att.net 1∼nickols/change.htm <http://home.att.net 1∼nickols/change.htm>

Simon, H. (1997). Administrative behavior (4th ed.). New York: Free Press.

Sutherland, S., & Williams, G. (1994, October 12). Carleton University and open admissions: A policy evaluation (revised version). Ottawa: Carleton University.

Wildavsky, A. (1992). The new politics of the budgetary process (2nd ed.). New York: Harper Collins.

Download references

Author information

Authors and affiliations.

Carleton University, Ottawa, Canada

Richard Van Loon ( President )

Political Science and Public Administration, Canada

You can also search for this author in PubMed   Google Scholar

Rights and permissions

Reprints and permissions

About this article

Van Loon, R. Organizational Change: A Case Study. Innovative Higher Education 25 , 285–301 (2001). https://doi.org/10.1023/A:1011098607957

Download citation

Issue Date : June 2001

DOI : https://doi.org/10.1023/A:1011098607957

Share this article

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

  • organizational development
  • institutional change
  • change theory
  • Find a journal
  • Publish with us
  • Track your research

The determinants of organizational change management success: Literature review and case study

SAGE Publications Inc

  • 13:184797902110162

Abdelouahab Errida

  • University of Hassan 1st, Settat, Morocco

Abstract and Figures

Change management steps according to Kotter, 27 Mento et al., 36 and Cummings and Worley. 31

Discover the world's research

  • 25+ million members
  • 160+ million publication pages
  • 2.3+ billion citations

Sherif Hanfi

  • A.G. Tawalare

Paul Kariuki

  • Yanru Zhang
  • Vatsal Maru
  • Y. Ony Djogo
  • Yeni Marlina
  • Husnia Sholihatin Amri
  • Yetty Dwi Lestari

Sviatlana Kamarova

  • Mohannad Zaaza

Mohammad Al Salti

  • Mattia Ferrari

Jeroen Stouten

  • David De Cremer

Jenni Jones

  • Janet Firth
  • Claire Hannibal
  • Michael Ogunseyin
  • Bus Process Manag J

Dag Naslund

  • Ahad Nazari
  • Mohammad Reza Hafezi

Amir Hossain Maghool

  • Brian J. Galli

Mattia Ferrari

  • Recruit researchers
  • Join for free
  • Login Email Tip: Most researchers use their institutional email address as their ResearchGate login Password Forgot password? Keep me logged in Log in or Continue with Google Welcome back! Please log in. Email · Hint Tip: Most researchers use their institutional email address as their ResearchGate login Password Forgot password? Keep me logged in Log in or Continue with Google No account? Sign up

To read this content please select one of the options below:

Please note you do not have access to teaching notes, a case study in organisational change: implications for theory.

The Learning Organization

ISSN : 0969-6474

Article publication date: 1 February 2003

Organisational change is typically conceptualised as moving from the status quo to a new, desired, configuration to better match the environment. Change could, therefore, be seen as a departure from the norm, or alternatively as normal and simply a natural response to environmental and internal conditions. Static models of organisations are being displaced by dynamic models, which reflect the discontinuous nature of organisational change. Developments in theory suggest limitations to contingency approaches, which carry the assumptions of static models of change. Analysis of this case at PowerCo in Australia reveals a number of issues related to changes aimed at achieving a more commercial, profit‐oriented, focus. Points out that the contextualist approach is holistic, in which these aspects interact with each other as change unfolds temporally. A contextualist framework permits models of change to be visualised as dynamic rather than static, having a temporal setting which has multiple causes acting as loops rather than simple lines. This enables change to be understood as a discontinuous phenomenon having the benefits, without the limitations, of rational contingency models.

  • Organizational change
  • Management attitudes

Nelson, L. (2003), "A case study in organisational change: implications for theory", The Learning Organization , Vol. 10 No. 1, pp. 18-30. https://doi.org/10.1108/09696470310457478

Copyright © 2003, MCB UP Limited

Related articles

All feedback is valuable.

Please share your general feedback

Report an issue or find answers to frequently asked questions

Contact Customer Support

Academia.edu no longer supports Internet Explorer.

To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to  upgrade your browser .

Enter the email address you signed up with and we'll email you a reset link.

  • We're Hiring!
  • Help Center

paper cover thumbnail

Organizational change: Case study of GM (General Motor

Profile image of Eugen Tudor

The main purpose of this article is to elaborate and bring to light the core concept of the organization change, how it works, different factors which moves organization to change, steps for change, resistance for change, change forces, change management approaches and last an example of General Motor (GM) has given that how change was taken place in the organization and what was the strategies for change management. Recommendations and conclusion forms the last part of the paper. .

Related Papers

International Journal of Academic Research in Accounting, Finance and Management Sciences

Prof.dr. Adnan Çelİk

organizational change case study pdf

Academic Journal of Interdisciplinary Studies

Karyn S Krawford

Introduction This case study focuses on a fast growing online business services startup platform in Australia. It operates as its own functioning business unit under the umbrella of News Ltd, who own a cluster of individual digital companies also known as Rupert Murdoch’s News Corporation, one of the world’s largest global media companies. This case study examines a change that occurred when almost the entire senior management staff level was replaced including the CEO two years ago. Organisational change is something that occurs throughout an organisation’s life cycle and effects the entire organisation rather than one part of it. Employing a new person is one example. Change is increasing due to a number of forces including globalisation led by rapidly advancing technologies, cultural diversity, environmental resources and the economy; therefore the ability to recognise the need for change as well as implement change strategies effectively, in a proactive response to internal and external pressures is essential to organisational performance. Internal changes can include organisational structure, process and HR requirements and external changes involve government legislation, competitor movements and customer demand (Wood et al, 2010). Change does not need to be a painful process, as it may seem when observing the amount of failed change management initiatives with reports as low as 10% of researched success rates (Oakland & Tanner, 2007), when successful change management strategies are utilised and planned, including effective communication strategies, operational alignment, readiness to change and implementation, which all lower and overcome resistance (Wood et al, 2010). There is a great amount of literature on the negative aspects and difficult management with employees resisting change, however Wood et al (2010) challenge this notion by questioning the change management process as people do not resist change itself but aspects of the change that affects them personally such as fear of the unknown, status, remuneration and comfort. Resistance to these changes is a healthy reaction and can be managed effectively in the beginning by ensuring communication and using one of the change initiatives described here .

Sebastian CHIRIMBU

Revista de Științe Politice/ Revue des Sciences Politiques

Simona Rodat

The study of change is a major concern at present in all fields of science. Traditionally, in philosophy and socio-human sciences, the concept of change was approached as opposed to that of stability, with intense debates about the desirability and importance of order and stability vs. the unpredictability of change. While in classical approaches to organizational change the conceptions that favoured order, stability, and routine prevailed, modern approaches recognize the decisive role of accepting change for the development and progress of organizations. In the field of organization development and organizational becoming nowadays strategies are sought and devised in order to align the organizations not only with their rapid inner changing, but also with the external multiple, complex, and dynamic environments. Starting from an outline of the factors of change and of the term of change as it has been conceptualized in sociology, the present paper aims to delineate a general framework for addressing organizational change. In this regard, after discussing the relationship between organizational change and the social and economic environment and delineating the main areas and agents of change in an organization, the various types of change in the organization and the models of their approach are addressed. Furthermore, since the resistance to change is a common and omnipresent human and social phenomenon, including at the level of groups and organizations, the paper approaches also the causes and manifestations of change resistance, as well as the possible measures for combating this phenomenon, in situations where the change is beneficial and necessary.

In Özer Özçelik (Ed.), Studies on Interdisciplinary Economics and Business – Volume I, Peter Lang GmbH

BENGÜ HIRLAK , ergün kara

Alin Jitarel

Organizational change is a fact of life; it involves changes of organizations’ mission, vision and/or processes, with impact at both individual and organization level. Some organizations accept changes if they consider them as necessary and quickly adapt their behaviour in a desire new direction but in most cases changes are considered unnecessary or very difficult and organizations do not adapt to the new context defined by the turbulent environment in which they operates. Considering these, the goal of the present research is to provide an overview on organizational change processes by considering the operation level and different approaches described in the literature. In the first part of the article there will be described how organizations operate and are interconnected based on Morgan&#39;s organizational metaphors. This will clarify aspects related to organizations’ behaviour and will point out the advantages and limitations of different actions’ options. In the second part ...

Revati Deshpande

The onslaught of globalization has made it necessary for, the private or public organization to change according to the rapid transformation on International economics. And it becomes a question of survival and extinction for the organization if they don't understand the alarm of qualitative changes. And to bring ongoing qualitative change in organization the main concern is to prepare its employee to accept the change willingly. The term " Change " itself makes the employee to react or defend with a feeling of uncertainty, a fear of unknown and an unsecure feeling about the jobs. As a result they tend to have high anxiety, stress and conflicts which lead employees to defend or resist the change as reflects through their attitude and behaviour towards the work performance and efficiency. The present study focuses on the perception of the 200 employees and workers working in private sector organizations of Gujarat State regarding change management. The Sample includes Business development Managers, Engineers, Technical supervisors, Staff and workers. A Study was conducted and it was found that there is a difference in perception regarding change acceptance, reason, attitude, behaviour, visible goal transparency and employee's involvement in change management procedure.

Tudor Irimias

The purpose of this paper is to define the concept of change management accepted, practiced and implemented in the Romanian enterprises. The approach was made from the perspective of quantifying the level of comprehension and implementation of the change management concept by the Romanian human resources with managerial attributions. For measuring the degree of awareness and applicability of change management in the Ro-manian enterprises, a questionnaire was applied to the managers from five hundred and forty enterprises. The results confirmed that change management is characterized by some generalities: the concept of " organizational culture " is underdeveloped in the Romanian enterprises, change is perceived with fear and resistance as insecurity, uncertainty and the managers have an unproductive attitude towards " the value of information ". The research implications consist in underlining the attitudes and beliefs of the Romanian managerial labor force. This paper recommends models, which can improve the change management processes (generate positive change) in the Romanian enterprises, if used right and duteously. The value created by this study is putting into light the poor theoretical change management knowledge of the Romanian manager who finds himself at the end of a two decades transition of managerial paradigm, finally embracing the " western business ways " .

Slobodan Župljanin

Changes are now a reality faced by all organizations, wherever they were, and no matter which activity dealt with. Changes are only a certain constant in all business activities of today&#39;s enterprises. Modern organizations must be empowered to develop specific competencies for quality change management, because only in this way, organizations can improve their business performance and stay &quot;in the game&quot; at all on a turbulent global market. The main research objective of this paper is to demonstrate how change management process can affect the performance improvement of business operations and thus make the company competitive. Competitive advantage is the most important competitive advantage of each company, and its achievement, in terms of global change significantly conditioned by creating appropriate models of change management. This work is, in essence, and deals with issues of organizational change, in response to the changes that come from the environment, or by ...

Loading Preview

Sorry, preview is currently unavailable. You can download the paper by clicking the button above.

RELATED PAPERS

Jorge-Walter Garces

International Journal of Innovative Research and Development

Akindipe Leke Ebenezer

Leke E B E N E Z E R Akindipe

kamalpreet kaur

Cyrus Rebello

Abel Anyieni

South Asian research journal of humanities and social sciences

Prof. Nwachukwu P . Ololube

AnV publication

Ritika Rocque

Assoc. Prof. Dr. Rashad Yazdanifard

IJAR Indexing

International Journal of Advanced Computer Science and Applications

Euro Asia International Journals

AMCIS 2000 Proceedings

Bob Travica

francis amaeshi

IAEME Publication

Hillary Odor

Journal of Global Social Sciences

MOHAMMED ALI MOHAMMED

Business, Management and Economics Engineering

Andrea Sujová

  •   We're Hiring!
  •   Help Center
  • Find new research papers in:
  • Health Sciences
  • Earth Sciences
  • Cognitive Science
  • Mathematics
  • Computer Science
  • Academia ©2024

IMAGES

  1. (PDF) Organizational Change: Case Study of General Motors

    organizational change case study pdf

  2. Managing Organizational Change: Case study: Amazon & Zappos

    organizational change case study pdf

  3. Organizational Change Management

    organizational change case study pdf

  4. Managing Organizational Change

    organizational change case study pdf

  5. Case Study On Change Management In Manufacturing Organization

    organizational change case study pdf

  6. Journal of Organizational Change Management

    organizational change case study pdf

VIDEO

  1. Netflix presentation

  2. Organizational Diagnosis

  3. How Amazon's Whole Foods Acquisition Revolutionized Change Management & Succeeded

  4. Organizational change case study

  5. Webinar

  6. Case study of organizational behaviour

COMMENTS

  1. Case Studies of Organisational Change

    Work-life integration : case studies of organizational change / Suzan Lewis and Cary L. Cooper p. cm. ISBN -470-85344-1 (hbk) - ISBN -470-85343-3 (pbk) 1. Work and family - Case studies. 2. Organizational change - Case studies. I. Cooper, Cary L. II. Title. HD904.25.L48 2005 306.306 - dc22 2004022951 British Library Cataloguing in ...

  2. (PDF) Successful Organizational Change: Integrating the Management

    Download full-text PDF Read ... and findings from scholarly research on organizational change processes to develop an integrative summary of the available evidence of what is known, contested ...

  3. PDF A case study of organizational change in a small, private junior college

    The Burke-Litwin (1992) model of organizational change provided a theoretical framework for this study's design and analysis, as did an understanding of transformational leadership. This study's primary research question is: What has been the role of leadership in creating the organizational change required to transform Fisher

  4. PDF Organizational Change: Case Study of General Motors

    1) Individual Source Resistance To Change Includes The Following. Habit, security, selective information processing, economic factors, fear of the unknown. 2). Organizational Sources for Resistance to Change Include the Following. Limited focus on change, organization structural inertia, threat to expertise, threat to established power ...

  5. PDF Changing Culture to Facilitate Organisational Change: A Case Study

    ABSTRACT. As the pace of change continues, the ability of individuals to change their ways of working in order to incorporate new skills and knowledge becomes critical to individual and organisational success. The aim of this paper is to highlight the importance of culture change to the overall organisational change and development process ...

  6. (PDF) A Case Study Analysis of Change Management Intervention and the

    PDF | Change is constant in today's complicated and complex global business environment. ... This paper is a case study exploration of the aspects of a real organizational change intervention in ...

  7. PDF Developing organisation culture Six case studies

    change. In particular, we were able to contrast the views of those implementing the change, referred to as change agents, with staff's experience of working within the new culture. Within each case study we examine: • the organisation background • the chief drivers of culture change • the key culture change activities

  8. (Pdf) a Case Study of The Factors Influencing Organizational Change

    change management plan that focuses on both the technical and people aspects, undertaking. analysis before and dur ing the change, building change management capacity, ad option of a. learning ...

  9. The determinants of organizational change management success

    First, a literature review on organizational change models, includ-ing commonly used models, is presented. Second, an in-depth analysis of 37 organizational change models is conducted, providing an integrated understanding of fac-tors affecting organizational change success. Third, the study examines an empirical case study within a Moroccan ...

  10. Cases and Exercises in Organization Development & Change

    Part I: Cases in the Organization Development Process. Case 1: Contracting for Success: Scoping Large Organizational Change Efforts. Case 2: The Discipline Dilemma in Rainbow High School. Case 3: A Case of Wine: Assessing the Organizational Culture at Resolute Winery. Case 4: Utilizing Exploratory Qualitative Data Collection in Small ...

  11. PDF Organizational Change and Development: A Case Study in the Indian

    sult, the trend in Indian industry encourages organizational change and development practices. The emerging evidence indicates that a number of Indian orga-niza. ions and managers are making serious efforts to deal with issues of transformation and growth. Topics such as restructuring, reengineering, realignment of systems and structures, modific.

  12. The determinants of organizational change management success

    Several studies have highlighted that most organizational change initiatives fail, with an estimated failure rate of 60-70%. 1,5,6 High failure rate raises the sustained concern and interest about the factors that can decrease failure and increase the success of organizational change. 7 Researchers and consultancy firms have developed several change management models that can improve the ...

  13. PDF Organizational Change: A Case Study

    case study of major organizational change in a mid-sized (17,000 students) university in Ontario, Canada. It concludes that, while formal internal processes may vary from one institution to another, many of the tenets of change theory applicable to other organiza-tions also apply in universities. Lessons about when and how such change can be ...

  14. PDF Organizational Change, Change Management, and Resistance to Change

    Change can simply be defined as the transition to a new or different situation or state of affairs. It implies the shedding off of the status quo for something new or unusual. According to Burnes (2004) change is an ever-present feature of organizational life, both at an operational and strategic level.

  15. (PDF) The determinants of organizational change management success

    The main purpose of this study is identifying the various factors affecting change management success, as well as examine their relevance in the case of a Moroccan construction company. A ...

  16. Successful Organizational Change: Integrating the Management Practice

    Contemporary organizations often struggle to create meaningful, sustainable changes. At the same time, relevant organizational research lacks an easily accessible consensus on basic change management processes and principles. One consequence is practitioner reliance on popular change models that more often cite expert opinion as their foundation rather than scientific evidence. This article ...

  17. PDF Organizational Change Management

    Organizational Change Management THE CHANGE-PATH MODEL FOR ENSURING ORGANIZATIONAL SUSTAINABILITY Dr. Gene Deszca, BBA, MBA, PhD . Disclaimer. This case study describes a major change to mining practices at one of an international firm's operations. The name of the firm and its operation have been disguised for purposes of confidentiality.

  18. A case study in organisational change: implications for theory

    Organisational change is typically conceptualised as moving from the status quo to a new, desired, configuration to better match the environment. Change could, therefore, be seen as a departure from the norm, or alternatively as normal and simply a natural response to environmental and internal conditions. Static models of organisations are ...

  19. Organizational change: Case study of GM (General Motor

    Cultural change: The general motor also change the culture of the company, the company changed, the GM remove it automotive product board, and automotive strategy up to 8 man board decision making team which was responsible to report directly to CEO. The main objective of such change is to speed up the day to day decision making process.

  20. PDF Netflix Organizational Change & Structure Case Study 2022

    organizational change. Additionally, Indian software companies Wipro, Infosys, Samsung, and Amazon accept organizational change to achieve a competitive advantage. Netflix Change Management Case Study The Netflix change management case study includes the oNetflix. Additionally, It describes the history of the Netflix business transformation model.